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Glip by RingCentral
About this business
Very bad customer service, bait and switch. You will not find out that you have a contract until you want to cancel service
Business response:
Sorry to hear this was your experience Peter. Send us an email at review@ringcentral.com and we can coordinate with your account manager to get you a copy of your contract if needed. Thanks.
The app was working fine when installed. But now it keeps crashing.
Business response:
Hi Muazzam, please completely uninstall and reinstall the app with the latest version available. Thank you!
When I'm on a call the screen flashes continuously making it impossible to conference. It's on a Google pixel 6 and I can't locate any fixes for this.
Business response:
Hey Michael, this is definitely unanticipated behavior. Please work with our Tech Support team to help troubleshoot, they will most likely need a screen recording of the flashing. The team is available via chat, web case, or phone: https://support.ringcentral.com/contact-support.html.
Keeps dropping calls
Business response:
Thank you for your feedback Jay. When you experience a dropped call, please report it in app under your profile picture - Feedback - Report issue. Thank you!
Keeps crashing. I can't even open it.
Business response:
Hi Bryan, we would suggest completely uninstalling and reinstalling on the latest version of the app. Thank you.
Terrible. I get notifications and I do not hear the phone ring. I used to get all of these but I no longer get text messages emails or phone calls without going in and checking throughout the day
Business response:
Hey Mary Ann, sounds like a setting needs to be reviewed. Have you reached out to our tech support team? They're available via chat, web case, or phone: https://support.ringcentral.com/contact-support.html.
Drops calls all the time
Business response:
Sorry to hear this Bobbie, the next time a call drops please report it in app under your profile picture - Feedback - Report issue. Thank you!
RC is one of the most expensive voip options while there are cheaper alternatives that do the job much better. Additionally, my entire team can't connect on calls without a wifi connection and we are in NYC. Ive troubleshooted to no avail and I just started using personal phone for work as I cant connect. I advise using telebroad instead.
Business response:
Thank you for your feedback Efraim. If you have any specific questions we can assist with, feel free to email us at review@ringcentral.com and we'll help get you connected with the right resources.
Outrageously poor service - business owner w/ 17+ people; paying for 2 months w/ no service! Have messaged our sales & dedicted support reps weekly w/ very few responses & certainly no help. Twice submitted our TCR registration to carrier to 'allow' SMS function. Called today to ask why it was rejected twice despite accurate info entered; was hung up on 3+ times w/ no good answers, and then told I needed to re-submit regis. for the 3rd time, wait 20 -more- days pay $5 fee for the opportunity :(
Business response:
Hi Luke, we understand that TCR registration has been difficult for many customers. If you would like us to review your registration status, please reach out at review@ringcentral.com with your account information and additional details about how/when you submitted TCR. Thanks!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.