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Glip by RingCentral
About this business
SHADY PRICE TACTICS. You have to grill the representatives very hard to get them to admit the plans have pathetic SMS/Text limits that and then CHARGE YOU PER TEXT. THOSE TEXT LIMITS: - 25 per month ESSENTIAL PLAN - 100 per month STANDARD PLAN - 200 per month PREMIUM PLAN This is not mentioned ANYWHERE in the pricing chart that has tons of details yet manages to forgo mentioning this. So your CC jist starts getting charged. This should be illegal not to tell you ahead of time.
Business response:
Recently, mobile carriers made significant changes to the SMS/MMS text messaging regulations as granted by the FCC. To address the impacts, customers with a paid plan have an SMS/MMS monthly allowance. Learn more, including price breakdowns, here: https://ringcentr.al/3ki9Jo8
I almost never get notifications of new messages on the app. Notifications overall are spotty. All my settings are adjusted and still doesn't work
Business response:
Hi Kyle, please make sure you're on the latest version of the app. If you're still experiencing this issue, please report it in app when you experience it. To do so, go to your profile picture - Feedback - Report issue. Thanks!
Calls keep disconnecting or not connecting on a daily basis
Business response:
Hi Dan, check out some common troubleshooting tips on how to resolve dropped calls: https://support.ringcentral.com/article-v2/how-resolve-dropped-calls.html?brand=RC_US&product=RingCentral_MVP&language=en_US.
Pretty unusable if you have a smartwatch and bluetooth headphones, because the app doesnt have a way to differentiate between the smartwatch and the bluetooth headphones. So calls get sent to the speaker on the smartwatch.
Business response:
Hello, you should be able to select which speaker you want to use: https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/setting-up-microphone-speaker-ringcentral-mvp-calls.html#phone-app
Good grief... why is there no option to disable 'auto answering' when connected to bluetooth??? Tired of calls being answered while I'm in the middle of something.
Sound didn't work on my end. My Dr had to just call me.
Business response:
Hey there, do you mean for a phone call or a video meeting? You can always check your speaker and microphone in settings: https://support.ringcentral.com/video/meeting-settings/testing-audio-ringcentral-video-settings0.html
The old app worked way better. I'm not sure what changed but calls do not consistently come thru on the mobile app and it seems like the connection has gotten so unreliable that im lucky if 70 percent of my calls are without sound issues.
Business response:
Hello, when you have app difficulties or call issues, please report them in app under your profile - Feedback - Report Issue. Thank you.
When I answer the app I can hear 10 words then nothing. The call does not disconnect. Just nothing. Exited the app. Uninstalled/reinstalled. Ring central recreated my user and it's still happening. Very unprofessional
Business response:
Hi Maia, please continue working with our Tech Support team to troubleshoot your connection. Thanks!
This is a poorly developed app. The Bluetooth constantly cuts out and the volume without headphones is too low. It's embarrassing to take sales calls for my job using RingCentral. VoIP is useless.
Business response:
Hi Jeremy, please report when Bluetooth cuts out via the app under your profile picture - Feedback - Report Issue. Thank you.
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Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
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Glip by RingCentral is closed now. It will open at 9:00 a.m.