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Glip by RingCentral
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Only get about 5 seconds of talking before the line goes silent. Stear clear of this app. More bugs then anything.
Business response:
Tim, we're so sorry to hear about your experience. Check out this article to troubleshoot this issue: https://support.ringcentral.com/article/10505-Call-Quality-Resolve-Choppy-Dropped-Delayed-Garbled-Calls-RingCentral.html If you need more assistance, reach out to the Review Team via email: Review@RingCentral.com
It has started acting up. My whole call log goes missing, calls going through but no voice until I hung up and redial and sometimes, it won't even ring. Incoming calls won't get through.
Business response:
We're so sorry to hear about your experience. Please reach out to support for assistance here: https://support.ringcentral.com/contact-support.html or reach out to the Review Team directly via Email: Review@RingCentral.com
Have you EVER tried calling in to your own system to see what it's like for customers to get assistance? Many minutes pressing buttons, listening ad nauseam to a computer ask meaningless questions, never getting connected to the right person, and then finally getting disconnected. Only to have to start all over again. It's sickening to have such a horrible customer service experience in 2022.
Business response:
Jeremy, we've been in touch via email and have connected with the agent working on your case. Please continue to work with us to bring resolution to your concerns. Please feel free to reach out at Review@RingCentral.com if you have further details to share.
Recents call log isn't working.
Business response:
Rikki, we're so sorry to hear about your experience. For assistance, reach out to Support here: https://support.ringcentral.com/contact-support.html, or you can reach out to the Review Team directly via email: Review@RingCentral.com
Used to work fast ... dont know what changes was done. Now trying to retrieve recent phone calls takes forever or even trying to scroll down past the first page. Really ugly response lately. I read your response but that only works if you CAN EVEN get into your call history at all! The app response on mobile used to work fast but now it is slow as hell, rendering reviewing call history useless except for making calls.
Business response:
Ron, for more assistance, you can reach out to support here: https://support.ringcentral.com/contact-support.html or you can contact the Review Team via email: Review@RingCentral.com
Call handling is not available in settings menu with the new update. Please FIX THIS!!!!
Business response:
Miguel, we're so sorry to hear about your experience. Check out this link for an intro to call handling: https://support.ringcentral.com/article/Call-Handling-Forwarding-Overview.html If you need additional assistance, reach out to the Review Team via email: Review@RingCentral.com
Ever since installing the new version, speaker phone is not an option. What gives?
Business response:
Tony, we're so sorry to hear about this issue. Read here for more info about setting up microphone and speaker settings: https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/setting-up-microphone-speaker-ringcentral-mvp-calls.html#phone-app if you need more assistance, contact the Review Team: Review@RingCentral.com
My phone will ring on my computer but won't ring on my cell phone app I have tried everything I need it to ring on both in case in away from my desk
Business response:
Megan, we're so sorry to hear about your experience. Check out this article about Rearranging your Ring Order: https://support.ringcentral.com/mvp/phone/call-handling-forwarding/rearranging-ring-order-of-numbers-devices.html If you need more assistance, reach out to the Community Support Team: Community.Support@RingCentral.com
Most incompetent company I've dealt with. The cc form has been hell for me I can fill it out but they want me to have the cc inside the file and my pr card. I offer to merge the files so it's one pdf file but nope they need the cc and PR images inside the form (idiotic backwards system). Now I'm going in loops to figure out why adope pro trial is giving me issues. Worst company, wish I was informed of other alternatives. Customer service is condecending when answering questions. Horrible
Business response:
We're so sorry to hear about your experience. We'd love to help you out. Feel free to reach out to the Review Team via email: Review@RingCentral.com you can also reach out to Support here: https://support.ringcentral.com/contact-support.html
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.