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Glip by RingCentral
About this business
This app used to be really good. Lately when I make calls it rings once and then stops. When people call in I cannot hear them. But both ways of calling they can hear me but I cannot hear them.
Business response:
Katy, we're so sorry about your experience. Check out this article for more information about call issues: https://support.ringcentral.com/article/10505-Call-Quality-Resolve-Choppy-Dropped-Delayed-Garbled-Calls-RingCentral.html if you need more help, reach out to the Community Support Team: Community.Support@RingCentral.com
calls drop, too many spam calls, sometimes texts don't go through. Find a different app.
Business response:
Tanya, we're so sorry to hear about your experience. We'd like to help you out. Support is happy to troubleshoot all of these issues here: https://support.ringcentral.com/contact-support.html If you need more assistance, feel free to reach out to the Community Support Team via email: Community.Support@RingCentral.com
Don't open.
Business response:
Connie, we're so sorry to hear about your experience. We'd love to help you out. Feel free to contact Support here: https://support.ringcentral.com/contact-support.html or you can reach out to the Community Support Team via email: Community.Support@RingCentral.com
It won't let me answer calls, and those that it does let me answer can't hear me because the call is breaking up. However if I switch the call to my laptop they can hear me clearly. This issue has been going on for a year now.
Business response:
Enid, we're so sorry to hear about your experience. Check out this article about Call Quality: https://support.ringcentral.com/article/VoIP-Connectivity-Issues.html If you need more assistance, feel free to reach out to the Community Support Team Via Email: Community.Support@RingCentral.com
Misleading marketing!!! I was told to beware of this company, but I gave them a chance over other major company. They have setup my account calls on one email and messages on the other email. So, now my clients cannot text me and I cannot text them back. Problem exists since I opened account and they didn't offer any solutions to fix the problem. I paid $450 upfront for the whole year and I received just a part of what I paid for. Customer service is helpless, go with someone else!!!
Business response:
Aleksandar, we're so sorry to hear about your experience. We'd love to help you out. Feel free to contact Support here: https://support.ringcentral.com/contact-support.html or reach out to the Community Support Team Via email: Community.Support@RingCentral.com
Slightly less advanced than two bean tins and string at least that sort of works!
Business response:
Hi Shaun, we want to help. Please reach out to us at review@ringcentral.com with your account information, we'd be happy to assist.
It started out fine. But now it's been acting up. Calls not getting through, dropped, can't hear you. It's been going on for months. I've emailed them several times and nothing. Terrible. Update from March: I don't see any difference. If not it's worse. There's a delay. Cuts out. Super annoying when you're talking to clients. Is RingCentral taking this seriously?
Business response:
Hi Tiffaney, we see you reported your issues through the app, thank you. We've forwarded them on to the mobile team.
On going issues with calls never getting to us as well as dropping calls if not connected to a WiFi network. There is no telling how much business we have lost due to this company. We are desperately searching for a viable replacement.
Business response:
Sal, we're so sorry to hear about your experience. We'd like to help troubleshoot. Feel free to reach out to the Community Support Team via email: Community.Support@RingCentral.com
I would give it 5 stars, If the bugginess of sending texts would be corrected and more stable. Customer service is unresponsive. The only fix is to uninstall, reboot, And log in again, But the problem reappears
Business response:
We're so sorry to hear about your experience. Check out this article for all content policies: https://www.ringcentral.com/legal/sms-mms-content-policies.html you can also create a case to review as well. If you need more support, email the Community Support Team: Community.Support@RingCentral.com
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.