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Glip by RingCentral
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They don't tell you that the text feature will not work for two days after you sign up. I don't know how much business I have lost because of this I have not been getting text messages for a full day now I signed up for a trial then transferred my numbers in and was not told that text does not work on the free trail so I paid and still does not work won't work for 48 hours not a good start and I just signed up for a year not happy. After just two weeks we have decided to leave Ring Central
Business response:
Hi Glennis, we see you have an open case with our support team. Please continue working with them to address your concerns. Thank you.
Awful, the app keeps freezing my phone I was late to an interview so I was disqualified for the job
Business response:
We're so sorry to hear this Rosey! This article from Google may help: https://support.google.com/android/answer/7664998.
I only signed up so I can send and receive fax. After signing up with my main number, email and creating a password; when I tried to sign in, it said that my number and email doesn't match which doesn't make sense because I just created the account 2 mins before. I will definitely be cancelling this service
Business response:
Hi Ania, sorry to hear you're unable to log in! Check out this article for troubleshooting tips: https://support.ringcentral.com/mvp/get-started/unable-to-sign-in-ringcentral.html/. If you still need help, please reach out to us at review@ringcentral.com with additional details. Thank you!
Incoming calls do not connect directly even when 'que' in turned off.
Business response:
Patsy, thanks so much for your reveiw. We're so sorry about your experience. Feel free to reach out to support, and we'll make sure that you get help with this issue. Here's a link to contact support: https://support.ringcentral.com/contact-support.html
Miss calls and voicemails majority of the time.
Business response:
Hi Alicia, please check and make sure your settings are enabled correctly: https://support.ringcentral.com/article/8294.html. If you still need assistance, please open a case with our support team: https://support.ringcentral.com/new-case.html. Hope this helps!
I've been a customer since 2006 the service was great then. Now it seems I'm having the same problems others are having. This even got my number marked as spam as I call prospects per their request. Ringcentral blames the carrier. It can't a carrier issue I have the same problem on my desktop as I do on two different cellphones. I have the highest internet plan with spectrum and top plan with Verizon. They have updated my sim cards, I have upgraded phones and have 5G phones. Same problem!
Business response:
Hello Sya, RingCentral cannot control how numbers are tagged/marked by other carriers in their respective systems. Recent regulations have cause an uptick in this happening, to learn some steps on how to mitigate this check out this article: https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html
They have hidden charges and will charge your credit card on file anytime they want for service you don't have or need. They will change your plan and make it the worst decision ever made. I'm switching to Vonage because of all this mess. Tried to talk to customer service and they are the worst, DON'T use this service you will regret it.
Business response:
Damian, id you're still experiencing billing concerns please reach out vie email at review@ringcentral.com and include your account information and additional information on how we can assist. We'll do our best to get you connected to someone who can help!
No live monitoring option from the hud like it is in the website version.
Business response:
Thank you for your feedback Abdullah, we've shared it with our HUD team. You can vote for this idea here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-5313/
Very poor quality phone calls and about half of the text messages don't go through. I tried to message support about this issue but got an error message. Don't use this app for business unless you are ok with having unhappy clients.
Business response:
Jackie, I'm sorry you couldn't connect w/ support. Can you please email us at review@ringcentral.com w/ details of your phone call quality issues & account information, we'll make a support case on your behalf. Can you also include a screenshot of the error you're receiving when trying to message support & we'll troubleshoot.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.