Glip by RingCentral

3.1

Other

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3.16,375 reviews

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Aleksandar Steblaj

3 years ago

What a thiefs and scamers! I paid upfront for a 1 year plan with unlimited calls and messages. First 6 months messaging system didn't work at all (no excuses), they fixed after numerous of phone calls and complaints. Now on 10.24.2022. They tried to charge me $24.82 for something without my knowledge! This is not how you run the business!

Business response:

Hi Aleksandar, this was due to having automatic calling credits enabled on your account. The selected package will be automatically purchased when you are running low on calling credits, preventing potential service interruption. Learn more here: https://support.ringcentral.com/article/9766.html

Ryan Dillon

3 years ago

I can answer calls and get 5 seconds of talk time before the calls stall out. It's almost every single call.

Business response:

Hi Ryan, please open a case with our Tech Support team so they can review your calls settings and help troubleshoot: https://support.ringcentral.com/new-case.html. Thanks!

Jenafire

3 years ago

Ringcentral is so glitchy. They've been around for too long to have so many gremlins in their system. No matter what setting I select, this app will vibrate my phone for every call. That's the fastest way to a dead battery. Thanks ringcentral. Oh, and your tech support sucks too.

Junior Bleary

3 years ago

I noticed that the app is a little clunky and slow I tried to load the app on my phone Huawei phone and noticed that it's asking me about my country and sitting in that mode can you tell me what's going on this would be a good product in the Canada sector but it needs a lot more work

Business response:

Hey Junior, can you send us a screenshot of the pop up asking about what country you're in and we can help out? Email us at review@ringcentral.com and we'll take a look. Thanks!

Thomas Pesonen

3 years ago

Cant even find dialer or number

Business response:

Hey Thomas, check out this walk through on how to make a call on the mobile app: https://support.ringcentral.com/article/making-receiving-calls-mobile-app.html. Hope this helps!

Daniel Clark

3 years ago

I can dial out 1 put of 20 calls. The other 19 just don't do anything, but the people I'm calling get the call. There isn't an error message.

Business response:

Hey Daniel, were you able to contact support to get troubleshooting help? What's not working? If you still need assistance, please email us at review@ringcentral.com with more information.

Issac Ben Avram

3 years ago

Meeting recordings are not great. The primary 2 reasons I pay for this app are recording the calls and recording meetings. After the meeting is recorded, converts to mp4 it zooms in on people's faces making the meeting quality distorted and unpresentable. I called their tech support which routed me to EU tech support, one rep told me because I was routed to EU he has to put me back in the CUE, then another EU rep answered, and he put me on hold for about an hour and then hung up. Poor service.

Business response:

Hi Issac, sorry to hear about your phone experience. I would recommend making a case directly through our support portal and uploading the video in question so your settings can be review. You can open a case via https://support.ringcentral.com/new-case.html

Adrian Diaz

3 years ago

I'm experiencing issues with the login webpage, it keeps in blank for that reason I'm unable to log in with my user :(

Business response:

Hi Adrian, there is no known issue regarding logging in currently. Please contact support for additional troubleshooting: https://support.ringcentral.com/contact-support.html. Thank you!

Sean Richway

3 years ago

SAVE YOUR MONEY! Bought 3 office lines for the annual price and Ring Central ended up selling one of the numbers I bought to another person. I had to report it as fraud and it took over 3 months for them to get me an answer while I was paying for the service. I only got a response after about 10 emails etc. once I included the CEO on the email. The fraud department never even responded to me over a span of 3 months. This started back in June of 2022 and I still don't have a refund.

Business response:

Hi Sean, we want to take a look at this. Please email us at review@ringcentral.com with additional details about your account and refund request so we escalate. Thank you.