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Glip by RingCentral
About this business
It won't let me answer calls, and those that it does let me answer can't hear me because the call is breaking up. However if I switch the call to my laptop they can hear me clearly. This issue has been going on for a year now.
Business response:
Enid, we're so sorry to hear about your experience. Check out this article about Call Quality: https://support.ringcentral.com/article/VoIP-Connectivity-Issues.html If you need more assistance, feel free to reach out to the Community Support Team Via Email: Community.Support@RingCentral.com
Misleading marketing!!! I was told to beware of this company, but I gave them a chance over other major company. They have setup my account calls on one email and messages on the other email. So, now my clients cannot text me and I cannot text them back. Problem exists since I opened account and they didn't offer any solutions to fix the problem. I paid $450 upfront for the whole year and I received just a part of what I paid for. Customer service is helpless, go with someone else!!!
Business response:
Aleksandar, we're so sorry to hear about your experience. We'd love to help you out. Feel free to contact Support here: https://support.ringcentral.com/contact-support.html or reach out to the Community Support Team Via email: Community.Support@RingCentral.com
Slightly less advanced than two bean tins and string at least that sort of works!
Business response:
Hi Shaun, we want to help. Please reach out to us at review@ringcentral.com with your account information, we'd be happy to assist.
It started out fine. But now it's been acting up. Calls not getting through, dropped, can't hear you. It's been going on for months. I've emailed them several times and nothing. Terrible. Update from March: I don't see any difference. If not it's worse. There's a delay. Cuts out. Super annoying when you're talking to clients. Is RingCentral taking this seriously?
Business response:
Hi Tiffaney, we see you reported your issues through the app, thank you. We've forwarded them on to the mobile team.
On going issues with calls never getting to us as well as dropping calls if not connected to a WiFi network. There is no telling how much business we have lost due to this company. We are desperately searching for a viable replacement.
Business response:
Sal, we're so sorry to hear about your experience. We'd like to help troubleshoot. Feel free to reach out to the Community Support Team via email: Community.Support@RingCentral.com
I would give it 5 stars, If the bugginess of sending texts would be corrected and more stable. Customer service is unresponsive. The only fix is to uninstall, reboot, And log in again, But the problem reappears
Business response:
We're so sorry to hear about your experience. Check out this article for all content policies: https://www.ringcentral.com/legal/sms-mms-content-policies.html you can also create a case to review as well. If you need more support, email the Community Support Team: Community.Support@RingCentral.com
Takes too much of data in background, seems like it is running some kind of malicious code in the background more than normal for a video call app i guess.
Business response:
Hi Tilagawati, our app team is constantly working on optimizing app size and performance. Please be assured there is no "malicious code" running in the background of the app. If you have any specific concerns we can address, please reach out via email at community.support@ringcentral.com. Thank you.
The phone service is fine but don't be confused by signing a contract with these people. They changed their side of the agreement without having any additional contracts being signed and raise their prices and breached the contract without any concern for their customers? And while it was only a few cents, what they should have done was waited for their previous contract with you to expire and then on the second issue or reissue or third reissue they could have amended the contract but didn't
Business response:
Thanks for taking the time to share this feedback Ben. If there is anything else we can help you with, please feel free to reach out via email at review@ringcentral.com.
Can't even install
Business response:
Hello, please complete these troubleshooting steps to fix issues downloading apps from the Play Store: https://support.google.com/googleplay/answer/7513003?hl=en.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.