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Glip by RingCentral
About this business
Incoming calls do not connect directly even when 'que' in turned off.
Business response:
Patsy, thanks so much for your reveiw. We're so sorry about your experience. Feel free to reach out to support, and we'll make sure that you get help with this issue. Here's a link to contact support: https://support.ringcentral.com/contact-support.html
Miss calls and voicemails majority of the time.
Business response:
Hi Alicia, please check and make sure your settings are enabled correctly: https://support.ringcentral.com/article/8294.html. If you still need assistance, please open a case with our support team: https://support.ringcentral.com/new-case.html. Hope this helps!
I've been a customer since 2006 the service was great then. Now it seems I'm having the same problems others are having. This even got my number marked as spam as I call prospects per their request. Ringcentral blames the carrier. It can't a carrier issue I have the same problem on my desktop as I do on two different cellphones. I have the highest internet plan with spectrum and top plan with Verizon. They have updated my sim cards, I have upgraded phones and have 5G phones. Same problem!
Business response:
Hello Sya, RingCentral cannot control how numbers are tagged/marked by other carriers in their respective systems. Recent regulations have cause an uptick in this happening, to learn some steps on how to mitigate this check out this article: https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html
They have hidden charges and will charge your credit card on file anytime they want for service you don't have or need. They will change your plan and make it the worst decision ever made. I'm switching to Vonage because of all this mess. Tried to talk to customer service and they are the worst, DON'T use this service you will regret it.
Business response:
Damian, id you're still experiencing billing concerns please reach out vie email at review@ringcentral.com and include your account information and additional information on how we can assist. We'll do our best to get you connected to someone who can help!
No live monitoring option from the hud like it is in the website version.
Business response:
Thank you for your feedback Abdullah, we've shared it with our HUD team. You can vote for this idea here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-5313/
Very poor quality phone calls and about half of the text messages don't go through. I tried to message support about this issue but got an error message. Don't use this app for business unless you are ok with having unhappy clients.
Business response:
Jackie, I'm sorry you couldn't connect w/ support. Can you please email us at review@ringcentral.com w/ details of your phone call quality issues & account information, we'll make a support case on your behalf. Can you also include a screenshot of the error you're receiving when trying to message support & we'll troubleshoot.
The whole system lags! Taking a phone call is painful because it doesn't matter if you have full service, the app is spotty and I'm constantly dropping calls or switching over to my personal number. This is one of the worst system I've used for work!
Business response:
Hi Sherry, so sorry to hear this has been your experience. Please ensure you're on the latest version of the app. If/when you experience a dropped call you can report the issue in app under your profile picture - Feedback - Report issue. Thank you!
Terrible. The only thing ringing is their cash registers, their phones(which they won't take back. and good luck trying to sell em) won't...despite hours & hours (& hours) of trouble shooting, attempting to have them remote in and being passed around like a hot potato. I was told it would be easy, I provided every detail of our setup and triple checked with multiple people that said it was no problem and we'd be up and running in no time. It was a huge problem and they could not have cared less.
Business response:
Hi Remy, we'd like to help. Can you please email us at review@ringcentral.com with your account information and any case numbers you have that we can follow up on for you? Thank you.
Most of the time customers can't hear me, lately messages don't go through or they are delayed by hours
Business response:
Hi Elias, have you worked with our tech support team to help troubleshoot these issues? They're available via chat, phone, or our case portal: https://support.ringcentral.com/contact-support.html
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.