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Glip by RingCentral
About this business
Very poor quality phone calls and about half of the text messages don't go through. I tried to message support about this issue but got an error message. Don't use this app for business unless you are ok with having unhappy clients.
Business response:
Jackie, I'm sorry you couldn't connect w/ support. Can you please email us at review@ringcentral.com w/ details of your phone call quality issues & account information, we'll make a support case on your behalf. Can you also include a screenshot of the error you're receiving when trying to message support & we'll troubleshoot.
The whole system lags! Taking a phone call is painful because it doesn't matter if you have full service, the app is spotty and I'm constantly dropping calls or switching over to my personal number. This is one of the worst system I've used for work!
Business response:
Hi Sherry, so sorry to hear this has been your experience. Please ensure you're on the latest version of the app. If/when you experience a dropped call you can report the issue in app under your profile picture - Feedback - Report issue. Thank you!
Terrible. The only thing ringing is their cash registers, their phones(which they won't take back. and good luck trying to sell em) won't...despite hours & hours (& hours) of trouble shooting, attempting to have them remote in and being passed around like a hot potato. I was told it would be easy, I provided every detail of our setup and triple checked with multiple people that said it was no problem and we'd be up and running in no time. It was a huge problem and they could not have cared less.
Business response:
Hi Remy, we'd like to help. Can you please email us at review@ringcentral.com with your account information and any case numbers you have that we can follow up on for you? Thank you.
Most of the time customers can't hear me, lately messages don't go through or they are delayed by hours
Business response:
Hi Elias, have you worked with our tech support team to help troubleshoot these issues? They're available via chat, phone, or our case portal: https://support.ringcentral.com/contact-support.html
App always has issues and the only solution is to un install and re install it! Fix the problem!
Business response:
Hi Crystal, when this happens, please report the issue in app under your profile - Feedback - Report issue. Thank you!
Constant issues with notifications working and phone working. Miss a alot of texts and phone calls when your never notified that they are coming through. Have went through all the notification menus on both phone and ring central. Nothing makes a phone call ring through. Except at very random times. No help from anyone. Automated service everywhere telling you to do the same thing in every article. For selling this as a business platform. This is not professional. Pixel 6 Pro. Android 12
Junk. Use TextNow from TextNow Inc.
The app is refusing to download even after deleting apps, because of it I had to use a different device. Definitely don't recommend.
Works good most of the time, however tech help is hard to get. Calls keep dropping and only solution is uninstalling and reinstalling the app bc live help is useless.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,195 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open on Monday at 9:00 a.m.