Glip by RingCentral

3.1

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3.16,232 reviews

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Hadeer Ahmed

3 years ago

Add block feature.

M Bishop

3 years ago

Also having issues with incoming calls. Checked to be sure none of my settings changed. After 3 weeks. Figured out you have to login thru Chrome and allow notifications. Fixed the issue. 2 days later, same issue. This is a time consuming workaround and there is no way to know when this needs to be done until the issue pops up again. Also having to pay for text messaging now when I didn't before is ridiculous. Looking for a new provider.

Business response:

We're so sorry to hear about your experience. For your incoming calls issue, contact support here: https://support.ringcentral.com/contact-support.html Check out this article in regards to the text charges: https://support.ringcentral.com/article/Enhanced-Business-SMS-new-Price-Changes.html

Jaren Kelley

3 years ago

Ironic that an app meant to make and receive calls, routinely falls to connect calls and sporadically decides not to notify me of incoming messages. It boggles the mind.

Business response:

Jaren, thanks so much for your review. We're so sorry to hear about your experience. We advise you to contact support in order to troubleshoot: https://support.ringcentral.com/contact-support.html

Kirsten Berenty

3 years ago

Worst company around. With all the money they've made they've lost it all by not fixing their customer service department. I noticed my phone was working. Called them but they never called back. Took them a week to tell me they wanted more money. I lost 3 weeks if work due to this company. Removed account. Will never refer your company. I'll keep posting until you're out of business or you change

Business response:

Kristen, Sorry to hear this. We'd like to help. Can you please reach out to us at Review@RingCentral.com and we'll investigate your issue further?

Rachel Lee

3 years ago

This app hijacked my phone and made it impossible for me to use my regular phone I had to remove it, not happy that this is my doctor's way to connect with me, putting it on probably going to have to take it back off so I can use my phone, not a good experience at all whatsoever!

Business response:

To join meetings through the web browser, check out this article: https://support.ringcentral.com/video/joining-scheduling/joining-meeting-via-web-browser.html We're so sorry to hear about the issues you're having. If you continue to have trouble, feel free to reach out to the Review Team via email: Review@RingCentral.com

Janyse Mitchell

3 years ago

Downloaded but instructions weren't clear

Business response:

Hello Janyse, learn more about the RingCentral app with our quick intro guide: https://support.ringcentral.com/app/overview/mobile/intro-to-the-ringcentral-app.html.

Glennis Chapman

3 years ago

They don't tell you that the text feature will not work for two days after you sign up. I don't know how much business I have lost because of this I have not been getting text messages for a full day now I signed up for a trial then transferred my numbers in and was not told that text does not work on the free trail so I paid and still does not work won't work for 48 hours not a good start and I just signed up for a year not happy. After just two weeks we have decided to leave Ring Central

Business response:

Hi Glennis, we see you have an open case with our support team. Please continue working with them to address your concerns. Thank you.

Rosey Imdanat

3 years ago

Awful, the app keeps freezing my phone I was late to an interview so I was disqualified for the job

Business response:

We're so sorry to hear this Rosey! This article from Google may help: https://support.google.com/android/answer/7664998.

Ania Jones

3 years ago

I only signed up so I can send and receive fax. After signing up with my main number, email and creating a password; when I tried to sign in, it said that my number and email doesn't match which doesn't make sense because I just created the account 2 mins before. I will definitely be cancelling this service

Business response:

Hi Ania, sorry to hear you're unable to log in! Check out this article for troubleshooting tips: https://support.ringcentral.com/mvp/get-started/unable-to-sign-in-ringcentral.html/. If you still need help, please reach out to us at review@ringcentral.com with additional details. Thank you!