This profile has been claimed by the business owner or representative.
Glip by RingCentral
About this business
UPDATED NEGATIVE REVIEW: RingCentral DOESN'T CARE, they don't want your business. If you have never had a serious issue with your RingCentral service then you have NO RIGHT to comment on this review. RingCentral will ignore you when they are having technical issues and make it so you cannot call, text, submit a ticket, all will be blocked. Customer "NOT" Service and now the actual phone system itself BOTH SUCK. I have been with RC over 10 years, back when they used to care and have service.
Business response:
Hi Glenn, you can customize the app to make sure you're seeing what is most meaningful to you and your workflow. Here is a KB article about customizing tabs (Configurable Tabs): https://support.ringcentral.com/article/customizing-tabs-ringcentral-app-mobile.html. For further help, please reach out to us at review@ringcentral.com
Usually works good. Currently not working for Android.
Awful SMS does not function. You can barely send or receive SMS messages. Therefore unable to communicate with your staff or clients. Now moved to a much cheaper and reliable service.
Business response:
Hi T, we had a known issue this last weekend with SMS, but it should be resolved now.
The text messaging regularly stops working
Business response:
Hi Leon, we did have a known issue when you sent this review. It has since been resolved. You can always check on known outages at status.ringcentral.com.
Can someone explain to me why this app does not work good on xiaomi phones? Do i have do do something special in order for app to work the way it should?
Business response:
Hi Mihailo, our mobile team wants to know more about your experience as Xioami phones should be supported. Can you please email additional details and screenshots to review@ringcentral.com? Thank you!
Uninstalled the app because their support is very unresponsive. I had one very simple question and they kept sending me a link to read a support page total BS.
Business response:
If there's anything we can do to help let us know at review@ringcentral.com, Ron.
Terrible Terrible
Business response:
Is there anything we can help you with Nora? Feel free to email us at review@ringcentral.com.
Decent app. Why doesn't the dialer allow you to do T9 searching for numbers like most smartphones' native dialers? Why (when you click contacts) is your Company Directory first? Why not Personal Contacts, where each user has imported their hundreds of Contacts from Microsoft 365 (or that are already on their phone)? This odd design choice seems like a huge oversight and I hope that they address it. Making a quick call for a contact 'Tom' would take four taps after the dialer (8, 6, 6, [selecting Tom]). Now it takes 8 taps (C... read more
Business response:
Hi Paul, our product team would love to talk to you about your feedback. Can you please send your account and contact information to review@ringcentral.com? Thank you!
Audio Bluetooth headset with cell is unusable no fix on this major issue. Had to revert to manual BT when needed.
Business response:
Hi Bry, our mobile team wants to take a deeper dive into your Bluetooth experience. Can you please send logs from the app (how to: https://support.ringcentral.com/article/Send-Application-Log-from-RingCentral-App-Mobile-for-iOS-and-Android.html) and email review@ringcentral.com with your account and contact information? Thanks!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.