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Glip by RingCentral
About this business
Could not SMS
Business response:
Tech Studios, were you receiving a failed send message or did not have the option at all? Telephony features do need to be enabled on the account in order to send SMS: https://support.ringcentral.com/app/admin/desktop-web/enabling-phone-features-ringcentral-app.html
Sucks I can't even get a ringtone.
Business response:
Hey Joseph, there is an option under settings to select a ringtone: https://support.ringcentral.com/app/phone/mobile/configuring-phone-settings-ringcentral-mobile-app.html. Hope this helps!
Using app phone cuts In and out have to keep calling customers back . Very frustrating I'm a tow service and this is not good.
Business response:
We want to learn more about your experience. Were you only on WiFi or mobile data? What device were you on? Does this happen with all calls, or only while on the road? Let us know via email at review@ringcentral.com. Thanks!
Frequent episodes of getting text messages sent to patients kicked back with zero support from RingCentral on correcting the issue ... after hours!
Business response:
Hello, you can always check to see if there is a known SMS issue at status.ringcentral.com. Otherwise, our support team is happy to help. Live phone support for RingCentral MVP (2+ users) plans is available 24/7. Live phone support for RingCentral MVP (1 user) is available 5 a.m.–6 p.m. PT, Monday–Friday (excluding holidays).
Sucks
Business response:
Is there anything we can help with Joshua? Let us know via email at review@ringcentral.com.
Doesn't accepts Indian debit cards, what's the use of downloading this if I can't use its services
Business response:
Hi Michael, acceptance of Indian-issued credit cards is not a RingCentral decision. It is made by the Indian government not to allow recurring subscriptions to be purchased. A possible workaround is to use a credit card from a different issuing country. Sorry for the inconvenience!
Great concept, except half our texts won't go through. Cannot find any tech support for the app.
Business response:
Hey Deidra, if your texts aren't being sent and adhere to the SMS/MMS content policies, please make sure to open a case with our Tech Support team. You can review content policies here: https://www.ringcentral.com/legal/sms-mms-content-policies.html and open a tech support case here: https://support.ringcentral.com/s/new-case.
I've used this app for years and the cost has skyrocketed for what I need (I work alone). This past week, there is no longer that little number on top of the app icon to show I have messages so I keep missing messages and it has affected my work, I have missed texts about meetings and important issues. Very frustrating and no way to fix it.
Business response:
Hey Marissa, check out this article on configuring mobile notifications to ensure you have all notifications enabled: https://support.ringcentral.com/app/users/mobile/configuring-notifications-sounds-ringcentral-mobile-app.html. If you need additional assistance, please email us at review@ringcentral.com. Thanks!
Useless. I had a meeting with my lawyer and this thing would never download. All it did was spin. So I missed my meeting and now I have to try and reschedule.
Business response:
Hi Jaie, usually this occurs because of an issue with the Google Play Store, not the app itself. In the future, if you can't install the app, try clearing your data for the Google Play store by going to System Settings -> Play Store app -> Storage -> Clear Data. Hope this helps!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.