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Glip by RingCentral
About this business
Things are working much better with the app. However, it's inability to properly self configured based on Bluetooth settings is a disaster and it's going to get someone killed. It's a reasonable expectation is that when you answer the phone the dialer application is aligned with system settings. RingCentral has simply not got this fixed.
Business response:
Hi Alan, thank you for your feedback. We've shared your concerns regarding the app's Bluetooth capabilities with our mobile team-- they're asking for more information. Can you please email us at review@ringcentral.com with your contact & account information, and specifics regarding what you're encountering? Thanks!
Starting today I can no longer forward my lines on the app, I recieve an error message. Spoke to customer service and they didn't even help. The rep stated it was a problem with the update and I had to use the desktop version to forward lines. Why even offer the app if you can't even get it right? This is a huge inconvenience.
Business response:
Hi Josie, it looks like an escalated case was opened for you regarding this. Please continue to work with our support team. Thank you!
Sucks
Business response:
Hi Christopher, is there anything we can help with? Please email review@ringcentral.com with any questions you have.
This company is stuck in the stone age. Can't recieve text messages. To make changes on your account you need to print out a form and fill it in and scan it and send it to them...
Business response:
Hey Dan, thank you for your feedback. We've shared it with the appropriate teams.
Can't transfer call out to another extension
Business response:
Hello, please refer to this article for instructions: https://support.ringcentral.com/article/RingCentral-App-Android-Transfer-Calls.html
Honestly wish my employer would choose a different service. Texts don't go through more than half of the time. Especially if it's longer than a sentence (not even exaggerating). I don't receive calls from customers sometimes. Also when I make a call, the number is delayed and not shown in my recent calls for atleast a minute. I work for a cellular company so no it is not my phones data speed or my Wi-Fi. The app is just buggy and I would never recommend it to anyone.
Business response:
Hello, if you experience call issues again, can you report this in-app so our mobile team can investigate? To send a report you'll go to your Profile - Give feedback - Report issue. Please include the email review@ringcentral.com in your issue report. Thank you!
Call logs not saved on phone app. I answer quite a lot of calls using my phone, but if I have to call back or missed any calls, no record about it. Uninstalled/Installed/updated to latest version available on PlayStore, still no fix.
Business response:
Hey Santosh, this shouldn't be happening. Can you report this in-app so our mobile team can investigate? To send a report you'll go to your Profile - Give feedback - Report issue. Please include the email review@ringcentral.com in your issue report. Thank you!
This app is suddenly consuming a lot of battery life.
Business response:
Hi Christopher, can you report the raise in battery consumption through the in-app feedback form? To send a report you'll go to your Profile - Give feedback - Report issue. Please include the email review@ringcentral.com in your issue report. Thank you!
1/10 customer service for not knowing there product. For years the status for softphones showing offline has been an issue and never resolved. Call queues cannot be sent to an outside number so best of luck with an answering service. You can use forwarding to a user to forward out but when the soft phones never show online it just never works. 1/10 for a half baked product. When porting main phone number I was down 24 hours, due to them. Support shrugged their shoulders, goodbye $8k revenue.
Business response:
Hey Carl, sorry to hear this has been your experience. You can always reach out to review@ringcentral.com and we'll help however we can.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.