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Glip by RingCentral
About this business
Terrible Terrible
Business response:
Is there anything we can help you with Nora? Feel free to email us at review@ringcentral.com.
Decent app. Why doesn't the dialer allow you to do T9 searching for numbers like most smartphones' native dialers? Why (when you click contacts) is your Company Directory first? Why not Personal Contacts, where each user has imported their hundreds of Contacts from Microsoft 365 (or that are already on their phone)? This odd design choice seems like a huge oversight and I hope that they address it. Making a quick call for a contact 'Tom' would take four taps after the dialer (8, 6, 6, [selecting Tom]). Now it takes 8 taps (C... read more
Business response:
Hi Paul, our product team would love to talk to you about your feedback. Can you please send your account and contact information to review@ringcentral.com? Thank you!
Audio Bluetooth headset with cell is unusable no fix on this major issue. Had to revert to manual BT when needed.
Business response:
Hi Bry, our mobile team wants to take a deeper dive into your Bluetooth experience. Can you please send logs from the app (how to: https://support.ringcentral.com/article/Send-Application-Log-from-RingCentral-App-Mobile-for-iOS-and-Android.html) and email review@ringcentral.com with your account and contact information? Thanks!
Could not SMS
Business response:
Tech Studios, were you receiving a failed send message or did not have the option at all? Telephony features do need to be enabled on the account in order to send SMS: https://support.ringcentral.com/app/admin/desktop-web/enabling-phone-features-ringcentral-app.html
Sucks I can't even get a ringtone.
Business response:
Hey Joseph, there is an option under settings to select a ringtone: https://support.ringcentral.com/app/phone/mobile/configuring-phone-settings-ringcentral-mobile-app.html. Hope this helps!
Using app phone cuts In and out have to keep calling customers back . Very frustrating I'm a tow service and this is not good.
Business response:
We want to learn more about your experience. Were you only on WiFi or mobile data? What device were you on? Does this happen with all calls, or only while on the road? Let us know via email at review@ringcentral.com. Thanks!
Frequent episodes of getting text messages sent to patients kicked back with zero support from RingCentral on correcting the issue ... after hours!
Business response:
Hello, you can always check to see if there is a known SMS issue at status.ringcentral.com. Otherwise, our support team is happy to help. Live phone support for RingCentral MVP (2+ users) plans is available 24/7. Live phone support for RingCentral MVP (1 user) is available 5 a.m.–6 p.m. PT, Monday–Friday (excluding holidays).
Sucks
Business response:
Is there anything we can help with Joshua? Let us know via email at review@ringcentral.com.
Doesn't accepts Indian debit cards, what's the use of downloading this if I can't use its services
Business response:
Hi Michael, acceptance of Indian-issued credit cards is not a RingCentral decision. It is made by the Indian government not to allow recurring subscriptions to be purchased. A possible workaround is to use a credit card from a different issuing country. Sorry for the inconvenience!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,191 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.