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The most recent update has resulted in the app not working with my Bluetooth. The app ringtone is also very quiet now and I can't hear the phone ringing when someone calls. There's no way to increase volume. I've tried adjusting settings and reinstalling the app.
Most recent update has resulted in all our companies phones app having an extremely quiet ring tone, and all of our Bluetooth devices no longer ring when the app is ringing resulting in us missing calls. This needs to be fixed ASAP. I've already contacted support and they didn't know what to do and offered to submit a trouble ticket.
Can not able to install in android
Business response:
Sorry to hear about this, are you trying to install the app on desktop or mobile? We're happy to help you fix this issue, please reach out to review@ringcentral.com with more details!
Business response:
Konka, is there any specific issue we can assist you with? Please reach out to review@ringcentral.com, we would like to improve your experience.
Business response:
Konka, is there any specific issue we can assist you with? Please reach out to review@ringcentral.com, we would like to improve your experience.
The ring volume is so low now you can't hear it. Worked fine yesterday morning and then by afternoon something changed. Not sure if it was an update. No way to adjust ring volume in app. All volume settings on phone are maxed and regular phone rings fine. When selecting a ringtone in app, the sound plays fine, but when you actually get a call the volume is inaudible. Please fix or roll back last update. I've missed several calls now. The links you have provided to others does nothing to fix this issue.
Business response:
Our mobile team is looking into this, please email us at review@ringcentral.com with your account information. Thank you!
RingCentral no longer rings my phone it just vibrates it on an incoming call. I have removed the app and reinstalled it, and it does the same thing. I have other apps on there that ring my phone just fine. This new update did something and now it's just in vibrate mode which is intensely annoying, I followed your suggestion and yes, there is a ringing sound, but barely audible. All my volume controls are set well above half. My cellphone number rings just fine.
Business response:
John, thank you for your patience on this. A patch will be rolled out to fix this issue by end of day. Please update the app, and if you are having any other issues contact us at review@ringcentral.com. We would be happy to help!
After the latest update all of a sudden the ring tone volume receiving a call is barely Audible even though when you pick it in settings it works fine.
Business response:
Hi Halcyon, thank you for your patience on this. A patch will be rolled out to fix this issue by end of day. If you are having any other issues after updating the app, please contact us at review@ringcentral.com.
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