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Glip by RingCentral
About this business
Old app was waaaayyyy better. Less bloat
Business response:
Thank you for your feedback. Did you know you can customize your view in the app to only see the features you need most? Check out more information here: https://support.ringcentral.com/app/overview/mobile/customizing-tabs-ringcentral-mobile-app.html. We welcome any more feedback you have via email at review@ringcentral.com.
Call drops, always get a message saying unable to connect check your network and most times it rings the customer Can not hear me but I can hear them. I have contacted support and have had no luck unfortunately. I plan to move to another service now.
Business response:
Hello, we want to know more. Were you on WiFi or LTE/4G when this happened? Moving around, or at a single location? Please email us at review@ringcentral.com with your account information, any past cases you have, and more information on when you're experiencing call drops. Thank you!
. How can I print from phone? I was told when trying to send items from their printer or fax to my ring number. It does not go thru. I never receive them on my phone or my printer
Business response:
Hi Sheila, we're glad you got your problem solved. What are you trying to print? For instructions on printing faxes, check out this article: https://support.ringcentral.com/article/1855.html Edit: Please email us at review@ringcentral.com with your account information and more details so we can help troubleshoot. Thank you!
RC Phone worked, bring that back, at least until this beta grade variant is fixed, max agent leg was not able to connect to this at all
Business response:
Hello, Max Agent is a web application and is run on your computer. We'd like to know more about what your experience and what you mean by the leg was not able to connect. Please email us at review@ringcentral.com with your account information and more details. We'll be keeping an eye out for your email, thanks!
Doesn't work from Firefox and there's no desktop app for Ubuntu. I'm only using it from my phone because others in my organization use it. Won't recommend it, and only using it under duress. Support has been unable to help me.
Business response:
Hi James, check out how to get the RingCentral Firebox integration here: https://support.ringcentral.com/article/12697-Integrations-RingCentral-for-Firefox.html/. Hope this helps!
The app will not accept when I sign in Cannot access my business line. I receive some incoming calls but cannot call out! Problems solved. How can I print from phone?
Business response:
Hey Sheila, we want to help! Can you send a screenshot of the error you are receiving to review@ringcentral.com with your account information and we can help troubleshoot? Thanks!
The updated app consistently drops calls when attempting to use VoIP, there is no option to disable WiFi/VoIP calls, and customer support is entirely unaware of the new settings.
Business response:
Hi John, sorry to about your experience with support. When are you experiencing dropped calls? Email us at review@ringcentral.com with some more details and your contact information and we'll do what we can. Thanks!
Will not work with Bluetooth. I used the calling app and it worked just fine. Then they eliminated that app and forced me over to this one. It works okay, but I have more steps to just make a call....and it disconnects when trying to use Bluetooth.
Business response:
Hi Jeremy, we want to try some additional troubleshooting with you regarding your bluetooth connection. Can you email review@ringcentral.com with your device and account information? Thanks!
This application has been good as ring central but since it forces you into this new upgrade it is terrible. Previous features such as sharing fax in any format is missing. Access to the fax, text etc required more clicks than before. The phone feature stopped working properly from the phone app and from the browser. The other features are even less useful but make the app overloaded with menus and submenue.
Business response:
V Gin, thank you for taking the time to leave this feedback. We'll be sharing it with our product teams. If you have any specific questions we can help with, please reach out at review@ringcentral.com.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,192 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.