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Glip by RingCentral
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The latest update is terrible. Unable to receive calls when the phone is locked. Will need to open the app physically and realise that there's a missed call. Why fix something that works
Business response:
Hi Jon, here's an article that will help you adjust your notification settings: https://support.ringcentral.com/article/RingCentral-Phone-Android-Not-Ringing-While-Screen-Locked.html. If you need additional support, please email us at review@ringcentral.com. Thanks!
I downloaded this app and can not use the phone for work !! How do I upgrade to use the phone please help
Business response:
Hi Kim, you'll need to enable phone features in the RingCentral app to make calls with your RingCentral MVP plan. Learn how to do so here: https://support.ringcentral.com/app/admin/desktop-web/enabling-phone-features-ringcentral-app.html. If you have more questions, let us know at review@ringcentral.com and we'll help out!
It was suck i cannot connect to the link.
Business response:
Mark, are you having issues connecting through your browser or the RingCentral App? You can also join using the Meeting ID. Here is an article to learn more: https://support.ringcentral.com/article/11366-RingCentral-Meetings-Android-Join-Meeting-RingCentralApp-Glip.html. For additional support, email us at review@ringcentral.com
If you use wireless headsets, just good luck, this app has the most issues with bluetooth audio I've ever seen it doesn't hang up calls properly then will not release the Bluetooth lock until force killed or phone restart even turning the headset AND bluetooth on the phone off doesn't fix it. Yoy literally must force kill it with a 3rd party task manager app or reboot your entire device. This nedds to be fixed this is unprofessional and makes us look bad to clients.
Business response:
Hi Kevin, there's an open beta that was recently released for bluetooth settings for Samsung S9 devices on OS9. The product team is adding more devices and operating systems to this beta throughout the rest of the year. We appreciate your patience a the product team works to optimize bluetooth on the app!
Call quality kinda sucks. It breaks up speech constantly.
Business response:
Hi Morgan, is call quality always inconsistent? Have you noticed any upticks when on WiFi or LTE, moving around or staying in one place? Let us know at review@ringcentral.com and we'll help troubleshoot.
After the update its automatically answering without letting it ring! This does not work for what I do
Business response:
Hey there, it sounds like auto answer may have been turned on for your extension. Email us at review@ringcentral.com with your account information and we can help review your settings and troubleshoot!
I was onboarded to the app on the pretext of Internship Interview but the Talent Acquisition never scheduled it or reject my application. Maybe it was a way to get extra active user for growth marketing. Who knows. Don't need it.much anyways, there are better quality replacements available.
Business response:
We're sorry to hear about your experience Kunal. Please reach out to us at review@ringcentral.com with the name of the talent acquisition rep you worked with and we will follow up.
Bad reception allll the time. Must push 37 buttons to transfer lines.
Business response:
Hi Liz, have you noticed any trends on when you receive bad reception? Is it always at the same location or network? Please let us know at review@ringcentral.com, along w/ your account information. To transfer a call, please review these steps: https://support.ringcentral.com/article/RingCentral-App-Android-Transfer-Calls.html.
Forced to use it at work, but without doubt this is getting harder to use because more steps are required after each update. Also the worst tech support I have ever experienced. If you ever get to talk to somebody it is a waste of time.. Then they close the ticket after each contact and you have to start over. Ridiculous amount of system resources used; constantly starting in background. Invasive horrible app and experience.
Business response:
Update: We are able to escalate issues if you're still not getting what you need. Please reach out. We're happy to assist with technical issues and would like to help with the challenges you're experiencing using the app. Please reach out to us - Review@RingCentral.com
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open tomorrow at 9:00 a.m.