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3.1

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3.16,192 reviews

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Umnitza Shipping

4 years ago

The app drops calls after 10 seconds and will no longer accept calls unless you force stop it and restart after every call. Fix this asap!! Latest android update running here.

Business response:

Hi Umnitza Shipping, the next time this happens, can you report an issue in app? It is under the Resource Center - Feedback - Report an Issue. Once you report the issue, send us a follow up email at review @ringcentral.com and we will make sure our troubleshooting team takes a look! Thank you.

Jade S.K

4 years ago

Ohhh ok, yeah I meant emoji reactions. So in teams, if there's a message that already has an emoji reaction to it -- then I'm able to see the emoji with the plus "+" on it to react (it doesn't show up when I tap the 3 dots "⋯" though). But if someone hasn't already reacted to the message, then there's no option that appears for me to be able to react to it (& only on mobile).

Business response:

Hi Jade, do you mean responding to messages with emojis or reacting with emojis during a meeting? To respond to messages with emojis, check out this article: https://support.ringcentral.com/article/Manage-Messages-RingCentral-Mobile-App.html Edit: There should be an option, make sure you're on the latest version of the app!

P. McFry

4 years ago

Can't use the old app and this one won't install. And now the desktop client isn't working. I loated Ring Central products before. Now, I still loathe them but now am losing money and time.

Business response:

Hello, are you receiving any error messages when trying to install? What isn't working on the client desktop. Please email us additional details, screenshots of any errors, and your account information to review@ringcentral.com and we'll do our best to help you out. Thank you.

Michael J. Murphy

4 years ago

I have CONSTANT connection issues with this app. Dropped calls. Poor quality. I use this for business and cannot afford to have these issues when dealing with clients. Totally unacceptable!

Business response:

Hi Michael, are you on WiFi or LTE when this is happening? Moving around, or working from a single location? We want to know more, please email us with your contact information, more details, and account information at review@ringcentral.com. Thank you, we'll be keeping an eye out for your email.

Deer Face

4 years ago

Hate that I am forced into this app from RC phone. None of the contacts carried over. RC phone is so much more intuitive and easy to use than this, please give it back

Business response:

Hello, your contacts should have carried over. Can you please email us at review@ringcentral.com with more details and your account information and we can help troubleshoot? Thank you!

Nichole Hedrick

4 years ago

I hate that this app changes my speaker quality for everything on my phone. I HATE it so much, I can't stand it.

Business response:

Hi Nichole, we want to know more about what you mean. Is the voice quality on phone calls impacted? Please email us with more details about this at review@ringcentral.com. Thank you.

asif khan

4 years ago

Horrible app to use...

Business response:

Hi asif, we're sorry this has been your experience. We want to make sure you're getting the most out of the app. Please email us at review@ringcentral.com with any questions you have.

Kevin Spears

4 years ago

If you use wireless headsets, just good luck, this app has the most issues with bluetooth audio I've ever seen

Business response:

Hey Kevin, thank you for taking the time to leave this feedback. We're forwarding it on to the appropriate teams.

Erin Griffin

4 years ago

This app is quirky on performance and still has a subtle delay on phone calls. Any chance we can have autoresponders for texts? This is crazy and enough alone to use a different app, any updates on the delay too? Really disappointed using this. 😒

Business response:

Hi Erin, the text autoresponder is currently a feature request that we are looking into. You might find this KB on audio delay to be useful: https://support.ringcentral.com/article/10505-Call-Quality-Resolve-Choppy-Dropped-Delayed-Garbled-Calls-RingCentral.html. For troubleshooting, please reach out at review@ringcentral.com.