Glip by RingCentral

3.1

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3.16,232 reviews

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Scott Davison

5 years ago

I had a problem with phone so I had to do a complusory factory reset then I reinstalled Ring central but I was not allowed to sign in,it says my account does not recognise my phone and it says a code was sent to my email me so I can use that to login to my account but I didn't receive any email from you guys,I have tried this severally but I still didn't get any email from you,this is terrible,paying that much a month and I can't access the app on my phone is useless.

Business response:

Hi Scott, please make sure you have Ad Block turned off for RingCentral, as this can prevent the email with the code from being sent. If you still are unable to receive the code, or need additional assistance please email us at review@ringcentral.com.

Richard Austin

5 years ago

Two updates to this app since report but issue still exists. This app needs to correct the sequencial ring option. My desire is to function as all other phone apps of this type, where it rings the pc first, then rolls over to cell phone app. Currently it rings both pc app and cell app simultaneously which defeats the purpose. I want the cell app to only ring if no answer at the pc app. Most times when using Ring Central I'm in front of my pc, so having both ring is an unnecessary interruption

Business response:

Hi Richard, We are aware of this request - We will look into this feature in the near future.

Scott Davison

5 years ago

Katelynn Gurbach

5 years ago

The screen goes black when I make a call. I cannot do anything after that. The screen is black, unlocking and the power button do nothing. I can't hit end call, I can't hit speaker, nothing. I left a 3 minute long voicemail (1 of me speaking and 2 of dead air) for a client because I couldn't hang up. I had to wait until their voicemail disconnected the call. Extremely unprofessional. And for the cost of this??? Crazy.

Business response:

Katelynn, that definitely doesn't sound right! We'd like to learn more and lend a hand. Please reach out to us at review@RingCentral.com and we'll dig into it a bit further.

David Potter

5 years ago

Cannot delete all historical calls

Business response:

David, I've shared a KB article here that should help you do just that. https://support.ringcentral.com/s/article/10793-RingCentral-App-Glip-Mobile-Manage-Call-Logs?language=en_US If you find you're still having trouble, please reach out at Review@RingCentral.com

Antonio Pedraza

5 years ago

Had too much trouble logging into the meeting the first time.

Business response:

Antonio, we're sorry to hear this. Please connect with us so we can troubleshoot the issue you ran into. Review@RingCentral.com

Sourabh Verma

5 years ago

After updated Voice Volume is tooo low....

Business response:

Hi Sourabh, You might want to check our your configurations with your audio settings over here: https://support.ringcentral.com/s/article/configure-notifications-sounds-ringcentral-app?language=en_US

JOE W

5 years ago

Old App was better. Need bulk delete/edit function for messages and texts. Doesn't link/use phone or email contacts which is dumb

Business response:

Hi Joe, We are now able to connect your O365 / Google or view contacts within your android device: https://support.ringcentral.com/s/article/RingCentral-App-View-Contacts?language=en_US

Kurt Glaser

5 years ago

107 page User Guide! Are you kidding me?! Where did you get these people who developed this App.

Business response:

Kurt, we'd like to help! Please reach out to us at Review@RingCentral.com and we'll dig into the issue you're having. Also, you can always use the Knowledge Base (if the User Guide isn't a good fit) to support you. Support.RingCentral.com