Glip by RingCentral

3.1

Other

About this business

Other

3.16,232 reviews

Select a rating

Test User

5 years ago

While I can "find" my texts, I am not able to turn on notification of any incoming text messages, so this would seem like a step backwards, not an upgrade... Did RC bother to test this before scaring everyone into upgrading to it? I have to periodically check the texts manually to see if anyone has sent me anything, because there are literally NO indications for any new messages...

Business response:

Hello Test User, Text messages and notifications for text messages are now nested under the PHONE tab. A red indicator will show up on the phone when a new text comes in. Please refer to this article for navigation tips: https://support.ringcentral.com/s/article/navigate-phone-interface-ringcentral-app?language=en_US

Don U

5 years ago

Sucks... charged on month...14 bucks.. Never used it...next month...over 25 bucks... Still can't cancel...have to go through my card...or cancel my FN card... The app just runs you in circles... Plus tells you they don't recognize my email.. But I have over a dozen FN emails from them.. Good scam...idiots

Business response:

Hi Don, we want to help with this. Please email review@ringcentral.com with your account information and billing questions, and we'll connect you to the right team. Thank you.

Frank

5 years ago

We've been with RC for over a year. I've had to call in multiple times about problems. The most recent is not being able to answer calls on my cell phone. Wait forever on hold for RC agent and get disconnected. After reading the comments, I'm afraid to switch to the new app for fear things will get worse! Im going to start shopping for a different service. Anybody have a suggestion who else can handle phone, text and fax all in one without having to install a land line?

Business response:

Hi Frank. If you still need assistance with your call settings, please reach out at review@ringcentral.com and we'll do all we can to help.

Erin Welsh

5 years ago

I agree the new app sucks. I can't find any downloads, it keeps asking me to switch. Maybe the new upgrade is a scam? Not sure but things are different and way more confusing.

Business response:

Hey Erin, we want to help with your transition to the latest unified app. Please email us at review@ringcentral.com.

Rick Braden

5 years ago

It sucks if yr not computer literit which im not. Dont own or want one.

Business response:

We want to help Rick! We have a great user community at community.ringcentral.com to help with questions, and documentation and product resources at support.ringcentral.com. You can always reach out directly at review@ringcentral.com as well.

Rodney Warthem

5 years ago

This new app is horrible. I have been using RingCentral for my faxes until now. No way to find them. They are about to lose a lot of revenue because of this new release. Help me find my faxes

Business response:

Hi Rodney, You can find you faxes under the phone tab - please refer to this article for more details: https://support.ringcentral.com/s/article/RingCentral-App-Android-View-Fax-Messages?language=en_US

Sarah Jeanbapiste

5 years ago

Inappropriate thing pop up

Business response:

Sarah, we want to look into this. Please email us more information at review@ringcentral.com. Thank you.

Karen VRM Consultant Pros

5 years ago

I have had Ring Central for over a year. I was happy until they moved to their new app. The new app they have forced us to use is TERRIBLE and useless. I have to go to each contact to find text messages. If you don't fix the text messaging immediately I will be cancelling my service and requesting my money back. You need to let us use the older version until you fix this. This is not the service or app I signed up for.

Business response:

Hi Karen, We can help you with finding your text messages please reach out to us at review@ringcentral.com

Logan Paquin

5 years ago

HORRIBLE. This new app is like a 10 year step back from the other app. Whoever thought this was a good idea needs to be fired and possibly face criminal prosecution.