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Glip by RingCentral
About this business
Very bad update, now they force you to download a new version, too bad ! I am looking for another company...
How come I can't use ring central and RC phone separately anymore?I use RC phone for my clients and Ring central glip for my team. 2 different log ins... now I can't do it!
Business response:
HI RJ, We will eventually sunset the RC Phone app and this will be the new RingCentral App moving forward Please reach out to us to let us know how we can help you with the transition review@ringcentral.com
Was forced to upgrade and now not working. This is our on call line for pregnant women. Not ok!!!!!
Business response:
Hi Amy, This is Arthur from the Product team, I would like to hear more about what's not working for you - could you please reach out to us and let us help? Thank you! review@ringcentral.com
New app is trash, includes a bunch of stuff we will never use, hard to find voicemail and text messages... App opens on a "teams" style page rather than the incoming calls or messages and none of use the teams or anything like that... We don't need it... Feels like it's being forced... Trash.
Business response:
Hi Marcia, Apologies for that - we have integrated telephony into our core unified app, you can find all related actions in your phone tab. Please reach out to us to let us know how we can help - review@ringcentral.com
Fix the bluetooth headset issue!
Business response:
Hi RJ, Can you please be more specific about the Bluetooth issues so that our team can look into it and investigate? Please let us know at review@ringcentral.com Thank you!
Am I stupid or have I lost access to view my faxes with this new app? Sucks ass. Only thing I used it for. Now worthless.
Business response:
Eric, we'd like to help with this. We recommend this KB Article to assist, but if you have any further issues or questions, please reach out to us at Review@RingCentral.com https://support.ringcentral.com/s/article/send-receive-fax-ringcentral-app?language=en_US
Forced to use this app by phone vendor. Not intuitive. No messages show on home screen. When sending text, wants to force all recipients to get this app. Does RingCentral want to be the borg!? Calling support is tough. Long series of recordings, followed by reps who are often hard to understand or unhelpful. Overpriced fees.
Business response:
Anthony, sounds like you have a handful of issues that we can help with. Please shoot us an email at review@RingCentral.com and we'll do our best to make your experience better.
I've been unable to send text messages via the app.
Business response:
Valerie, It seems like this might be a permissions/configuration issue - Can we make sure that you have SMS correctly setup & accessible from your main navigation menu? Refer to this article for details on using SMS w/in the RC App: https://support.ringcentral.com/s/article/How-to-send-an-SMS-using-the-RingCentral-App-for-Android?language=en_US
I hate RC made me upgrade the mobile app! The other one was working just fine. Now I can't get anything done with the new one. Hate it, hate it, hate it! Let's us go back to the older version!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.