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Glip by RingCentral
About this business
We implemented RC at our business with 20 employees. There has not been a single positive aspect. The service has been terrible, the conversion from our old phone system was terrible and we are still dealing with unresolved issues and call handling after 5 months. If I had to do over I would NEVER choose Ring Central.
Business response:
Hi Jason, we want to get you connected with someone who can help with your call handling issues. Please email us at review@ringcentral.com with your account information, and we'll make sure to have someone follow up!
My app says I need to update but it just spins and never downloads. Android app being discontinued? Update. I was finally able to download the new app but only after I connected to WiFi.
Business response:
EDIT: Great to hear, Allen! Please reach out if we can help further! Allen, most definitely not! We're sorry you're experiencing issues. If you haven't reached out to Support, we would recommend it so they can troubleshoot this issue for you. You are also welcome to reach out to us directly at Review@RingCentral.com.
The app takes up too much space and upgrades do too. I don't use/ need all the bells and whistles on all devices.
Business response:
Thanks for sharing your feedback. We're always working to improve and encourage you to reach out to us directly if we can assist further. Review@RingCentral.com
Please fix the app for the note 20, any text or multitasking that is done, freezes the app and forces me to restart the phone in order to rejoin the meetings.
Doesn't have an option for user to auto-mute mic when joining meetings. It seems that this used to be a feature back in 2018 and is now gone.
Cant do faxes like you expect and cancelling takes hours
Business response:
Sorry to hear you've been struggling. We'd be happy to help troubleshoot your fax issues. Or if you're still having issues with cancellation, please feel free to reach out. Review@RingCentral.com
Eats too many resources, even for a quad core laptop. Let me pin bottom bar and turn off the constant maximizing of the screen. Why can't you just auto refresh the app versus taking it entirely offline until an update button is hit. Not very used friendly.
Does a lot, but the UI/UX is confusing and unintuitive.
Business response:
Hi Daniel, Arthur from the product team here, I would love to learn more about your UI/UX experience with the app, could you please reach out to me at: arthur.ng@ringcentral.com? Thank you!
Waste of time. Makes it hard to cancel membership once you realize this app doesn't do everything you need. Just wants the money.
Business response:
Michelle, if you need assistance regarding cancellation, please reach out to us at review@ringcentral.com with your account information. Thank you!
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,375 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.