This profile has been claimed by the business owner or representative.
Glip by RingCentral
About this business
Can't find call history
Business response:
Hi Vicki! Check out this article for instructions on how to view your call history in the RingCentral app: https://support.ringcentral.com/s/article/view-call-history-ringcentral-app?language=en_US
Why am I not able to download it for android
Business response:
G Ashfaq, we're sorry to hear you're running into problems. We'd like to get a little more detail about what you're experiencing. Shoot us an email at Review@RingCentral.com and we'll work to troubleshoot with you.
No Call History. You used to be able to look up your call history to see when you placed a call and when it ended and what the call duration was. They must have been in a recent update because that information is now gone all you can do is tap on a recent call to call that number back or bring up the contact record neither it shows you any sort of history whatsoever. Documentation at their website does not match up with the app.
Business response:
Hi Schyler, Please the call logs here on Android: https://support.ringcentral.com/s/article/Navigate-Phone-Interface-RingCentral-Mobile-App?language=en_US Otherwise please reach out to me at Arthur.ng@ringcentral.com - I will be able to assist you!
I signed up for the free trial and was unable to cancel via the app. Instead, it required my making a phone call to cancel (read the fine print). That call took over 20 minutes to make a simple cancellation. I was kept on hold repeatedly for many minutes at a time, badgered not to cancel, asked an onslaught of questions as they tried to retain me as a client, and told I could not cancel unless they walked me through the horribly long process. Absolutely ridiculous and not worth the time.
Business response:
Amanda, Sorry to hear about this experience. We'd like to assist if the account is still not canceled. Please contact us at Review@RingCentral.com
I continue to get a pop up add stating ringcentral keeps stopping.
Business response:
Hey, thanks for sharing this feedback. We'd like to get a few more details about this experience to identify if there is a bug that needs our attention. Please reach out to us at Review@RingCentral.com.
Hidden fees... read the fine print. The company I work for didn't do this and has now backed a lot of employees out of using this app. Only some of us are now on the full license. Also, calls can drop (not due to my cell phone coverage).
Heavy bandwidth usage
Business response:
We'd like to help with this issue, DX Philhip. Can you indicate what part of the app you're using when you experience this issue? Shoot us an email with details and we'll help to trouble shoot this a bit further.
Read your article & test on different different phones & voice volume is too low after update
Business response:
Hi Sourabh, You might want to check our your configurations with your audio settings over here: https://support.ringcentral.com/s/article/configure-notifications-sounds-ringcentral-app?language=en_US
Fax: I had a fax sent to my fax number and cannot retrieve my fax messages. I have written support and call customer service to no prevail. I need that fax. Can I be helped or do I need take other route for retrieval.
Business response:
Hi Ramona, we want to help. Please email us at community.support@ringcentral.com with your account information and additional details on what faxes you need to retrieve.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is closed now. It will open at 9:00 a.m.