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Glip by RingCentral
About this business
Disconection is over the phone only. Be ready that ull try call them weeks and be on hold for hours and still unable to get rid of them. The only option is to change ur card info, so they will not be able to charge u anymore.
Business response:
Iván, we're sorry to hear about your experience. We'd like to help if you're open to it. Please contact us at review@RingCentral.com. Thanks!
This horrible the old one is good
Business response:
Mohamed, if you shoot us an email with the issues you are experiencing we can dig in a bit further into your challenges. Please reach out at review@RingCentral.com - hope to hear from you.
The app has to be on top and the phone backlight on for the voice to transmit. During calls the app must remain the top app open. If I use my phone to do anything else while on a call, my caller loses the ability to hear me. I can hear them however. Also, if the screen cuts off during the call, same result.
Business response:
Hey Barry, we want to know more details! Email us at review@ringcentral.com.
It worked well for more than two years on my phone but from last couple of months it started crashing on my android. After uninstalling it, i am no longer able to install it back. It fails to install on my phone and there is no simple way to get help from support. As a workaround, i run it via browser which sucks
Business response:
Ehtesham, we'd like to get some more information about your experience so we can dig into it a bit further. Can you please share your account information at Review@RingCentral.com and we'll do our best to support your concerns.
Not all business owners are interested in the features. I can NOT even get to my faxes!! Perhaps it is time to move on.
Business response:
Toyin, we're sorry you're having trouble w/ the new app. If you click on "Call" at the bottom of the app, you'll find 4 options at the top - Fax is the 4th option. If you're having trouble beyond navigating the app, please reach out to Support & they can work w/ you to troubleshoot. Stick w/ us, we're always trying to improve
Horrible! I loved my RingCentral app I had for years where I could fax from my cell phone, receive faxes and open documents. Out of no where they combined a bunch of other things I cant use and dont need. I don't use the facts for work I don't have groups of people or employees. I just wanted to facts from my cell phone and that's why I paid a monthly fee to this Company. Tried to contact customer support But can never get past the robo support that puts me on hold for a live representative
Business response:
I'm sorry to hear about your experience! Please reach out to us at review@ringcentral.com with any concerns you have.
If I could give a zero I would. Worst service ever and I've been trying to resolve issues for 6 months with not receiving calls and their response was "we tried to call and there was no answer" I've told you exactly that I'm not receiving calls. Why would you call that number.? I cant even change my plan. I'm told I'm stuck in a contract for another 6 months. Worst company! I will be cancelling and never wasting my breath on RingCentral again.
Business response:
We're sorry this has been your experience Kayla! We want to help. Please email us at review@ringcentral.com with your account number and details of your situation.
Disappointed that AGAIN you are removing legacy pricing. Porting my number out to iPlum. Companies like mine do not need to pay a premium for features we will never use. Your cost is now higher than my local telecom and double what other VOIP basic business services charge.
Business response:
Hey DA Mac, reach out to your account manager to discuss this transition! You can also provide more details to us via email at review@ringcentral.com.
Cant seem to do what I used to do with my scanner....too difficult to use now as I have way more steps to fax a doc...sucks now...I have had it for years and loved it. Not so much now.
Business response:
Michael, We know that changes to apps can be frustrating. This video has steps for faxing with the app. https://www.youtube.com/watch?v=sz6AQRr40MA But if this isn't helpful, please reach out to Support to troubleshoot.ringcentr.al/support
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.