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Glip by RingCentral
About this business
Lowering my review stars because I'm still having delayed or usually no notifications for messages. I emailed their review email address but never heard back.
Can't find the messages left by callers and no record of incoming calls . This updated app needs updated ! ☹️
Business response:
Hi William, Did you mean say voicemails? Please refer to this article to find your voicemails here: https://support.ringcentral.com/s/article/12317-RingCentral-App-Check-Voicemail?language=en_US
Sucks. Keep getting "unstable network" error message. Poor quality calls and way too many Dropped calls.
Business response:
Hey Lou, Here are some ways to quickly troubleshoot on your call quality issues - which might be related to network or your current location - please give this a try and let us know how it goes: https://support.ringcentral.com/s/article/How-resolve-call-quality-issues?language=en_US
The new app is terrible it no longer works for text messages from clients. I am looking for a new service
Doesn't update. Then cannot get into my account
Business response:
Hi Phyllis, Can you share a little more about the failure to update? What is the error message? Could you please reach me at arthur.ng@ringcentral.com ? Thanks!
Not responding...I can't load the update after 1 hour..... Your system is too difficult to use. I have tried to remove contacts who I never input on my phone and they seem to be imbedded. Additionally, I have no tools to remove old calls as well. This is crazy. Someone please call me to discuss this. Otherwise there is no use of having your phone service if it does not work. Thanks.
Business response:
Hi Sam, Can we clarify if you're experiencing a download issue? Please reach out to me at Arthur.ng@ringcentral.com so that we can troubleshoot further
When I make or get a call and want to switch to speaker sometimes it doesn't switch and the caller has trouble hearing me or I have trouble hearing them. I have to hang up and call them back. Inconvenient since I use this for business.
Business response:
Hi D. Chavez, we would recommend reaching out to our Support Team to ensure all your settings are correct! You can reach out at ringcentr.al/support.
Cant Sign on to a registered email
Business response:
Robert, we're sorry to hear you're having issues with signing on. Can you please connect with us at Review@RingCentral.com? We'd like to assist in troubleshooting or dig into the issue further. Thank you!
If I could give this 0 stars, I would. After a week of downloading this app, it stopped working. When I try to answer a call or make a call, it keeps saying "connecting" then the call drops. I've uninstalled and reinstalled this app more times than I can count and my phone is up to date. Our IT dept has reached out multiple times and never hears back from their "tier 2 dept". Don't bother downloading this app!
Business response:
Hi Nada, Could you please reach out to us to share more about your issues so that our team can help you out - please reach out to us at Reviews@ringcentral.com
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,375 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.