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Glip by RingCentral
About this business
If you port a number to Ring Central, they will do everything possible to prevent you from porting it out to another phone company. I've been a customer for 10 years but it no longer meets my needs and they are denying every request from Verizon to port the number to a cell phone. Avoid this unethical company.
Business response:
Chris, we have two cases open for your porting issue and we're working to facilitate this process. Please work with our support team to ensure your porting request is completed.
The cell phone app does not work well. We experience dropped calls frequently, it does not allow for three-way calling, and does not work consistently with bluetooth headsets. Experience has been very disappointing. To respond to the RingCentral responce; we have had many calls with tech support without any improvement. The new release has seen some improvement, but, has other issues that we have also been trying to resolve. Our experiences with RingCentral have been difficult at best.
Business response:
Hey Carl, please contact our Support Team so we can investigate the dropped calls: http://ringcentr.al/support Also, we do allow for three-way calling on the RC (Glip) mobile app. Simply tap the Add button & you can select from your company contacts or tap the key pad - top left corner -& type in a number :)
Continously Fails to meet basic expectations! Customer Service is completely useless.
Last update prevents use of the app. I can't make outgoing calls, I can't tell who sent a text message. I'm getting tired of RC failing to meet the bare minimum
Can't make calls using the app since update. Error message
Business response:
Sorry to hear you're having issues! Have you connected with Support? They may be able to help you troubleshoot this error. You can reach out to Support in a couple of different ways - click here for more information: ringcentr.al/support
USA calls don't work!
Business response:
We'd like to help! Please reach out at Review@RingCentral.com and we'll work to make it right!
Unable to import a file from my scanning app and fax it out. It takes additional steps to complete this task than it did with the previous app. Looking for an alternative now as I do a lot of scanning/faxing while out of the office and I need a simpler more efficient way. I don't need teams and all this extra stuff. I just want to Fax. I don't like being forced into the new app. Those of us using it for fax only should be able to keep the old app as it worked perfectly.
Business response:
We're always working to improve and we appreciate you taking the time to share your experience. We'll keep trying to make the app work for all our customers and hope you'll stick around.
Purchased the Professional Plus plan, very excited for the service as it was what I was looking for at a price I deemed acceptable. Was unable to recieve calls on my mobile using the app, unless I just forwarded the number directly to my phone. After a week emailing with support they tell me that they have removed the Professional Plus plan and that I need to upgrade to their office plan at 3x the cost. Currently waiting for sales to contact me to cancel my plan and receive a refund.
Business response:
Hey, Kiefer! Please connect with us at Review@RingCentral.com and we'll work to make sense of the shift in your account details.
Let me just start by saying that the app itself works fine. It is after all a phone app so what could WRONG?...........NOTHING (Just as long as you have LOW or NO EXPECTATIONS. I very rarely write a review on an app but when it comes to RING CENTRAL....I definitely will make an exception. Our tale of woe began about 3 years ago when we first signed up for a 30 day trial & continued using RING CENTRAL after the trial period had ended. We determined after about 9 months that we didn't need a service like this at that point in ... read more
Business response:
Jeffrey, we're so sorry to hear about your experience. We'd like to help if you're open to it. Please reach out at Review@RingCentral.com.
Frequently asked questions about Glip by RingCentral
How is Glip by RingCentral rated?
Glip by RingCentral has a 3.1 star rating with 6,232 reviews.
When is Glip by RingCentral open?
Glip by RingCentral is open now. It will close at 6:00 p.m.