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GoGoGrandparent
About this business
Shame on them! ******** customer service! I just wanted one month of service to visit someone in rehab. I spoke with a real person and paid for one month of service. He never mentioned a subscription. He never mentioned a monthly charge. I received no notice of payment.If I did not notice charge on my credit card, they would have continued charging me.And their response was I should have read their web site more carefully.Shame on them!!!
Business response:
Dear Customer,We appreciate you taking the time to share your experience and are sorry to hear about the confusion.When your account was set up, our representative confirmed the monthly membership at $29.99, and you acknowledged and agreed to that amount. The monthly plan provides access to all GoGo servicesincluding rides, grocery and meal delivery, home services, and our live virtual fitness classes held twice a week.We do understand how recurring charges can be frustrating when unexpected. Our memberships are billed month... read more
Was scammed out of ****** for a 7 day free trial which was supposed to charge ***** monthly. Then at the 7 day period they deactivated my account after charging me ******.
Business response:
Dear Customer,Were sorry to hear about your experience. We werent able to locate your account based on the information provided, but wed really like to look into this and help. Please give us a call and ask to speak with a supervisor. Theyll be able to review your account details and see what may have happened.Warm regards,The GoGoGrandparent Team
GIVEN THE DIFFICULTIES WITH MY FIRST EXPERIENCE WITH GOGOGRANDPARENT, I HAVE NO CONFIDENCE THAT:REPRESENTATIVES/OPERATORS WILL IN FACT PROVIDE ALL INFORMATION REGARDING ALL ASPECTS OF THE TRIP CHOSEN AND COSTS INCLUDED The GoGoGrandparent Team WILL RESPOND TO CONCERNS APPROPRIATELY AND WITHIN A REASONABLE TIMEFRAME POLICY THAT ABSOLUTELY NO REFUND POSSIBLE FOR BASIC ANNUAL MEMBERSHIP IS POSSIBLE WHEN CONCERNS ARE IGNORED AND CHALLENGED EVEN AT THE REPRESENTATIVE SUPERVISOR LEVEL A CLIENT MEETS WITH UNPROFESSIONAL ATTITUDE AN... read more
Business response:
Dear Customer,Thank you for sharing your experience. We're genuinely sorry to hear that your first ride with us felt confusing or frustratingthats never what we want for any of our members, especially when trying something new.We understand how important it is to feel informed and in control, and we appreciate you speaking with a supervisor who reviewed the situation and also added credits to your account for the **************** clarify how pricing works: GoGoGrandparent partners with services like **** and Lyft to arrange ... read more
I was extremely *************** first and only ride with them.I had to use a cane to get to the drs in the next town.I specified the driver had to help me in and out of the car.elbow assist.I neede help getting out of the car because of a big step.His help was saying careful as I got out unassisted.I was quoted a price when I booked them.On the day I called them the price had doubled and it was just OneWay,I could not use them for a ride ******* must make them feel good to scam a asenior
Business response:
Dear Customer,Were very sorry to hear about your experience and the disappointment it caused. Thats not the level of care we aim to provide, especially for someone who made a clear request for assistance. Your concerns are completely valid, and we understand how frustrating and discouraging this must have feltespecially when you were counting on support to get to a medical appointment.Were also sorry that the cost of the ride was higher than expected. Ride pricing is based on rates provided by third-party partners like **** ... read more
This company is ripping off the elderly. They charge a large, no refundable membership fee to order ride share. On top of the fare and a mandatory concierge fee they charge you a $10..99 fee per ride called a booking fee. What is the purpose and it is hidden fee that they do not tell you about when you sign up. Very deceptive.
Business response:
Dear Customer,Were truly sorry to hear that you feel this way and appreciate you taking the time to share your feedback. We understand how frustrating it can be when a charge doesnt seem clear, and wed like the chance to explain and help.GoGoGrandparent charges a monthly membership fee to access our services, along with a small concierge fee depending on what youre usinglike groceries, prescription pickup, or rides. For rides, the concierge fee is $0.27 per minute while the ride is active, not a flat $10.99 per ride. We do n... read more
Was put in a Nursing home for the last 3 months did not use the service. Just paid for April. Asked for my money back. Told me no. Worst customer service ever. Got left at a location twice. Would not recommend the service to anyone.
Business response:
Dear Customer,Were very sorry to hear about your recent experience and truly hope youre doing better now. Being in a nursing home for several months is a big life transition, and we completely understand how frustrating it must feel to return and find charges for a service you werent using.Please know that GoGoGrandparent charges a membership fee only when an account remains active. We send reminders three days in advance of each monthly renewal by both phone and email to help ensure our members have the opportunity to make ... read more
At pick up time, received a last minute call stating the cost of the ride would be doubled. No notice before appointment time. Just wrong.
Business response:
Dear Customer,Were really sorry for the frustration this caused and completely understand how upsetting it must have been to receive a price update so close to your appointment. Thats never the experience we want for anyone using GoGoGrandparent.A supervisor will be reaching out to you shortly to talk more about what happened. If theyre unable to connect with you directly, theyll be sure to leave a voicemailyoure always welcome to call us back and ask to speak with a supervisor at any ******* help explain: **** partners with... read more
These people still for me $245.88. I never use **** or Lyft or anything like that I did it one time use. They told me it was $12. They took $12 out of my account. I tipped the driver $20, next thing I know off my credit card I have $245.88 taken out saying that I had seven days to cancel the membership. I didnt want a membership. I just needed a one time service please give me my money back.
This business engages in false advertising bc it advertises that it is cheaper than other taxi services when in fact it is more expensive bc they force you to spend $29.99 for a month's membership. If they were ethical they would only have you pay that if you wanted all the services they provided you to justify paying that fee. Taking a short, one-way taxi doesn't warrant paying a required 1-***********forward membership. On top of that it must be seen as patently wrong when they abuse your credit card, charging it double & ... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,758 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.