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GoGoGrandparent
About this business
First time I ordered a ride the day before my doctor's appointment, received text messages and emails it was confirmed for 2:15 pickup, at 2:10 I received a call telling me the driver asked for $20 more than the price I was quoted and was 18 minutes away from my house. I would have been late for my appointment, i had just gotten out of the hospital after having a heart attack and wasn't sure if i could drive so this sounded great for me, little did i know what a disaster it was......I cannot feel confident in booking a ride ... read more
Business response:
Dear Customer,We truly appreciate you sharing your experience, and were very sorry that your ride didnt go as expected, especially after your recent health challenges. We understand how important it is to have reliable transportation, particularly for medical appointments, and we regret any added stress this situation caused.When you scheduled your ride, we provided an estimated fare based on standard pricing at that time. However, as we mentioned during the booking process, ride costs can fluctuate due to factors like deman... read more
Worst communication ... Better to download **** or Lyft and setup pick up
Business response:
Dear Customer,Were sorry to hear about your experience and would really like to understand what happened. Unfortunately, we werent able to locate an account under the name or email associated with this review. Please give us a call at ************** and ask to speak with a supervisorwed love the chance to ********* regards,The GoGoGrandparent Team
Service was great $27 Then they took $245 from my bank on the 7th trial day of service. And when I called this out, they stated the withdrawal was nonrefundable. Even though I canceled my membership within the 7 day trial service. Very shady and borders elder abuse.
Business response:
Dear Customer,We appreciate you reaching out and understand how frustrating this situation must feel. After reviewing your account, we see that you registered on 1/28 and were charged on 2/04, which was the 8th day, after the 7-day trial period had ended. To avoid the charge, cancellation would have needed to be requested before 2/04.That said, as a one-time courtesy and a gesture of goodwill, we have processed a 90% refund in accordance with our refund policy. The refunded amount should reflect in your account within 5-10 b... read more
Zero stars. Worst customer service experience ever!!! Worst service cuz ride never showed up! GGGP sucks! First of all, the phone staff were pushy and overbearing. Then the driver came, arriving 13 minutes early. I let him know I needed to get a payment from the hotel concierge. He got ****** off and said he waited long enough (not even 30 seconds), so I pointed out that he arrived 13 minutes early, so the least he could do was give me the courtesy of waiting a few minutes while the concierge gave me the money to pay the dri... read more
Business response:
Dear customer,Thank you for sharing this feedback with us. We deeply regret the experience you described, and its clear that things did not go as they should have. We want to address your concerns directly and provide clarity where possible.First, regarding the drivers behavior, what you described is unacceptable. Drivers are expected to treat every customer with respect and professionalism, and this falls far short of that standard. While we couldnt locate an account under the name or email address associated with this revi... read more
I started to sign up, then changed my mind. THEY CALLED MY EMERGENCY CONTACT FOR NO REASON. I have unsubscribed from the emails multiple times- Im about to unsubscribe a FIFTH TIME, but the constantly email me, several times daily, bugging me to complete signup. Unless you want an email box full of spam, stay far away from these people.
Business response:
Dear Customer,Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by our emails or any confusion regarding calls to your emergency contact.After reviewing our records, we could not locate any incoming or outgoing calls associated with the email address provided during your partial signup. We assure you that contacting emergency contacts without reason is not our standard practice. If this occurred, wed like to investigate further to ensure no errors have taken place.Regarding the... read more
Dont Use!! Definitely do not recommend to anyone. I needed a ride to the airport, looked into this service but a friend drove me. I have received over 50+ emails, each time I unsubscribe over and over and still continue receiving loads of emails from them constantly!! They dont allow you to unsubscribe-REALLY-its become harassment now!!
Business response:
Dear Customer,We deeply apologize for the inconvenience and frustration you've experienced with our email system. Your feedback is incredibly important to us, and we take this matter seriously. We understand how overwhelming excessive emails can feel, and its never our intention to make you feel *********** looks like you successfully unsubscribed from one of our platforms, but there may have been others still active. We have now ensured you will no longer receive marketing emails or texts from us. However, please note that ... read more
I was very disappointed. My 20 minute ride turned into an hour. Wrong exit and lots of unnecessary side roads. Our driver was very nice, but I felt she was not knowledgeable of the area she said she frequented
Business response:
Dear Customer,Were truly sorry to hear about your disappointing experience. While were glad to hear your driver was kind, we completely understand how frustrating it must have been for your ride to take longer than expected due to unfamiliar routes.Sometimes, new drivers or those traveling to areas they arent fully familiar with can take unintended detours, especially when navigating to new locations. We apologize for any inconvenience this caused and want to assure you that were here to help make your experience smoother in... read more
never experienced such terrible service. Not a service at all I requested for a package to be picked up at my house to be dropped off at *******. This driver incapable of following instructions went to Planet Fitness and started arguing with me that it was where I told him to go. The packages had a return label then the customer service *** told him to go to ******* when he got there the store was already closed so he brought the packages back to my house, still arguing and wanting to show them on his phone, because of this ... read more
Business response:
Dear *****, Thank you for reaching out and sharing your experience with us. We understand how frustrating and disappointing this situation must have been, and we truly appreciate the opportunity to address your concerns with transparency and care. Your special request was placed at **5:31 p.m.**, and a driver was promptly dispatched, arriving at your home around **5:40 p.m.** The driver then proceeded to Staples and arrived at **5:58 p.m.** Upon realizing there was an issue with the drop-off, we attempted to contact Staples ... read more
Driver was excellent I TRY ONE MORE TIME ?? because surge prices 3 times normal Too many questions 3 times
Business response:
Dear Customer,Thank you for sharing your feedback. We're glad to hear the driver was excellent but understand your frustration with surge pricing and the questions during the booking process.Surge pricing happens when demand is high, and fewer drivers are available in the area. Its a feature set by **** and Lyft to balance supply and demand. Unfortunately, this is outside of our control. However, a simple way to avoid higher fares is to wait a few minutes and try again often, surges decrease as the demand eases.If you ever e... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,758 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.