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GoGoGrandparent
About this business
I was looking at the website for information and did not sign up for the service. Then I noticed $245.88 was deducted from my bank account. I don't even know how they got the number of my account. I would like to have the money returned.
Business response:
Our Response:Dear Customer,Thank you for reaching out. We understand how concerning it can be to see an unexpected charge, and we want to help clear things up.We looked into your account and found that a GoGoGrandparent membership was registered and activated through our website, which included the entry and confirmation of your payment information. We do not store or process payment details without that information being entered and verified by the customer during registration.We completely understand that you may have only... read more
I wish I could give 0 stars. They supposedly offer over priced rides to seniors. But my parents very first experience ordering a ride to a *** appointment, they no showed. They were put on hold for 25 minutes to schedule and the operator was rude and impatient. After we called for answers and a refund, a manager ***** told me there would be no refund. And they were still charged $140 for signing up for the service, even though my parents were too untrusting to ever use the service again. Elderly people are not used to ride s... read more
Business response:
Dear Customer,Were very sorry to hear that your parents' first experience with GoGoGrandparent was so disappointing. We understand how important it is for older adults to feel confident and supported when arranging transportation to something as important as a doctors appointment, and we sincerely regret that we did not meet your expectations.After reviewing the account and scheduled ride, we found that a surge fare occurred due to limited driver availability. Our team did attempt to notify you about the increased fare, as e... read more
Bad experience. The car reeked of cigarettes. The driver took me to the wrong address. I kept giving him the right address. Finally found it. He drove around it twice before I could get him to stop. Deactivated my account. Too expensive. When I talked to a supervisor at **** to explain the experience, he kept interrupting me. Wouldn't give me anything for the bad experience. At the end of our conversation he was angry with me saying I interrupted him. He never listened to me. I finally got him to let me know the email addres... read more
Business response:
Dear customer,Were very sorry to hear about your recent experience. Thats not the kind of service we aim to provide. We take both ride quality and interactions with our team seriously, and wed like the opportunity to fully review what happenedincluding your concerns about the driver and the conversation with our supervisor.If youre open to it, please call us and ask to speak with a supervisor, or email us at ********************************** so we can look into this further. We also want to make sure this driver is reported... read more
They signed me up for a membership without my approval. They ask if I wanted a membership and I said NO. They continued to get me a ride. Never once did they say I had to have a membership. Now they will not cancel my membership and refund my money, even after I completed all the required steps to cancel it. I have had to cancel my card and they have caused me a lot of anxiety. I recommend not using them. They take advantage of elderly people.
Business response:
Dear customer,Thank you for taking the time to leave a review. Were truly sorry to hear that your experience with GoGoGrandparent left you feeling frustrated. Our intention is never to cause confusion or distressespecially for those reaching out for help navigating transportation and delivery services.We reviewed the calls in detail and want to acknowledge that both operators took considerable time walking you through our services, explaining pricing, and answering your questions with patience and care. You were informed of ... read more
Driver drop us off at the wrong location. I believe the operator gave the driver the wrong airport terminal at ***. Driver did not want to help and told me I needed to take a different ride if I wanted to get to my terminal. Was not helpful at all.
Business response:
Dear customer,We're so sorry to hear about your experience at *** and that you were dropped off at the wrong terminal. Thats absolutely not the level of service we aim to provide, and we completely understand how frustrating and stressful that must have beenespecially when traveling.A supervisor will be reaching out to speak with you directly. If were unable to connect, theyll leave a voicemail, and youre always welcome to call us back and ask to speak with one right away.We want to make this right and ensure that driver is ... read more
I called the company number to find out information and costs for my elderly parents medical appt. rides. The service *** was friendly and courteous and spent ************************************************************************** the end, he informed me this is a subscription service and we need to pay a monthly fee. This is not what my parents need. Had we been told that information up front, we would have looked elsewhere for their ride. We gave personal information to a company we will never use. I told the operator t... read more
Business response:
Dear customer,Thank you for taking the time to share your experience. We're truly sorry to hear about your frustration and want to assure you that your concerns are being taken seriously.We always aim to explain our pricing structure clearly and early in every call, and its disappointing to hear that this wasnt your experience. We understand how important transparency is, especially when it comes to services for older adults and their *********** this time, we havent been able to locate the call to provide specific coaching ... read more
I am horrified that this company was able to set up an account with my father who has dementia. The driver took $50 cash from him at the end of the ride even though it was thru **** and to be put on his credit card. He was also told that it was a free 7 day trial and he believed that the ride was free. He was going 6 miles to his doctor appointment and somehow thought this was his ride benefit through his insurance. Who ever signed him up should have realized he was not capable or clearly understood what the agreement was an... read more
Business response:
Dear customer,Were so sorry to hear about your experience, and we want to assure you that we take concerns like this seriously. Our service was created to support older adults and their families, never to cause confusion or *********** this time, were unable to locate an account based on the information provided. If youre able to share the phone number, email, or full name that may have been used to register, wed be glad to investigate further, including reviewing any calls made during sign-up.We want to clarify that GoGoGra... read more
Think twice before you use GoGoGrandparent. I am truly disappointed. I live 2.2 miles from my Physical Therapy location. I was charged $19.06 to go one way and $99.69 for the return visit. Upon subscribing to them, I was not told that charges differ depending on what time of day you need the ride. I also wasn't told to always speak to a Operator to be quoted. I used them one time and CANCELLED my subscription. BEWARE
Business response:
Dear customer,Thank you for your feedback were truly sorry to hear that your first experience with GoGoGrandparent left you feeling disappointed. Thats never the experience we aim to provide.We took a look at your account and saw that the ride was placed through our automated phone system. During that process, our system identified a surge in pricing specifically a 6x increase due to high demand in your area at the time. This information was communicated during the call, and we see in the call flow that you chose to proceed ... read more
They are a ******* organization. They offered me one month to start at ***** per month and when I applied my payment they charged me ****** for a year when I didn't agree to it when I asked for a refund they refused to pay me back so I cancelled my account and my credit card company is invastg a bait and switch which they did to me. Buyer beware
Business response:
Dear Customer,Were really sorry to hear that your experience didnt meet your expectations. We understand how frustrating billing confusion can be, and we appreciate you bringing this to our attention.After reviewing your account, we saw that you signed up online and selected our discounted annual plan at $11.72/month, billed as $140.64 for the year. This information is shown clearly during the sign-up process, and payment is only processed once confirmed. That said, we know how easy it is to click through something quicklyes... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,758 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.