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GoGoGrandparent
About this business
Do not use the house keeping service!It is a complete RIP OFF!!!!I was overcharged and service was Awful and not worth the money I paid I complained and sent pictures and still was charged for shotty work.Will never use them again!!YOU have been Warned !!!
Business response:
Dear Customer,Thank you for sharing your experience with our housekeeping service. Were truly sorry to hear that it did not meet your expectations, and we appreciate you bringing this to our attention.We understand how important it is to feel confident in the services you receive, and we have reviewed both the images you provided and those submitted by the cleaning team. While there does appear to be a difference in perspectives, we rely on all available information to assess the quality of service.We genuinely want to ensur... read more
My first trip was awful! The driver was 20 minutes late picking me up for a scheduled ride making me late for my medical appointment. He wasnt even sorry. I kept getting disconnected when I would call. He cancelled the return trip which was great they sent a superb driver in his place.
Business response:
Dear customer,Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience and frustration you faced on your first trip. We understand how important it is to be on time for medical appointments, and we regret that our service did not meet your expectations.When you schedule a ride, it doesn't lock in a driver ahead of time. Instead, our system starts searching for the nearest available driver about 15 minutes before your scheduled pick-up. Unfortunately, at the time of your request... read more
Driver was nice but they did NOT inform me that my credit card was going to be charged $29.99 per month for an automatic membership fee until I cancel. Shame on them for taking advantage of seniors citizens!
Business response:
Dear customer,Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding the membership charge. Upon checking, we were unable to locate an account under the name or email address provided in this review.We want to assure you that whether a customer registers online or over the phone with one of our operators, we make it a priority to inform them about the membership fee before proceeding. If this step was missed in your case, we would appreciate the opportunity to investigate and... read more
The one and only time I used this service I found that all the talk about getting the best drivers and best cars was malarkey. Twice during my experience with GoGoGrandparent the operator did not provide driver with ride instructions and the result of the second failure I was dumped. Then the operator messed up my credit card info so that another ride car could not be sent. The result was standing in the sun while the operator tried to fix the account. If the ******************** rates this this operation A- then the BBB mus... read more
Business response:
Dear Customer, Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for any confusion or frustration you experienced while using our service. We did listen to one of the calls where you were asking to do a multiple-stop trip. As the operator explained, we’re currently unable to accommodate multiple-stop rides within a single booking. However, we do offer flexibility with ride bookings. You can order a ride without setting a destination, and when the driver arrives, you can reque... read more
We've used the service for 2 weeks now and depending on where you live and your parent/grandparents technical ability we've run into multiple problems. On 2 occasions, my 87 year old mother has called to schedule a pickup later in the day and gogo sent a car right away and when my mother told the driver it was supposed to be for later, gogo sent a cancellation fee. She has also had trouble communicating with gogograndparent operators (not all but some) who speak limited English and have trouble understanding situations (I've... read more
Business response:
Dear customer,Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration your mother has faced while using our service. We understand how important it is for our customers to feel supported, especially when it involves coordinating rides for their loved ones.Were currently reviewing the situation, particularly the scheduling issue that led to the early pickup and the cancellation fees. To help us understand what went wrong, a supervisor will be reaching out to you to discuss the d... read more
Booked my 1st ride for 45 minutes early. Bowling tournament at 1:00. When first ****** didnt show up and was 10 minutes late I called and to me they did not seem to know what happened. Luckily they sent another ****** who was very nice and I arrived at 3 minutes to 1:00. Nerve wracking. Btw first ride was priced differently than second ride by a decent amount. To get home I called for another ride. I was told ****** would arrive in 10 minutes 5 minutes later I get a text saying the ****** cancelled the ride. The text also sa... read more
Business response:
Dear customer,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your rides. We understand how nerve-wracking it can be when plans don't go as expected, especially when you're on a tight schedule.We've taken your feedback to heart, and to ensure that we address your concerns properly, we've filed a request for a supervisor to contact you directly. If they are unable to reach you, they will leave a voicemail with further instructions. You're also more than welcome to c... read more
Gogograndparent takes advantage of older people! A member of our team used the app two weeks ago, it took an hour for the driver to get to our location, 10 minutes from her house. Last week, she waited 30 minutes for her ride, was told they would fine her if she canceled. In the end they canceled after 40 minutes. They said she could request another ride but the rate would be 5 times higher. We contacted Lift for her, they arrived within 4 minutes, the fee was less than half of Gogograndparent's fee. Do not trust them! Do no... read more
Business response:
Dear customer,Thank you so much for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you and your team member faced while using our service. We understand how important timely and reliable rides are, and we're committed to ensuring that all our customers feel taken care ***** help us investigate this issue thoroughly, we'll need a bit more information about the account so that we can pull up the details and understand what might have caused the delays. Unfortunately, we c... read more
This in reference to my recent review. I stand by review, everyone may have a different experience with Go Go for transportation over 3 years that my sister and I used them. My sister originally signed up with Go Go because of my disabilities and I prefer not to drive in the **** My sister used them twice for the airport once in ****** **** for her 50 military reunion as well ***********. *************, on September 16, called a day ahead still the driver was 30 minutes late. It was raining when he arrived in a 2 door he sat... read more
Business response:
Dear customer,Thank you for reaching out again and sharing your experience. We understand your frustration and appreciate your feedback. As weve discussed in your previous reviews across various platforms, we have already addressed your concerns and taken action by closing your account. Our team, including a supervisor, has been in contact with you to ensure your issues were resolved.We truly value your input and take all feedback seriously as part of our commitment to improving our services. Should you have any additional c... read more
The first time I used it, the driver wasn't pleasant. He dropped me off at the wrong entrance and I had to walk all the way around the building to get to it and it was raining. I tried to tell him that that was the wrong building, but he just said that was it. The second two were nice.
Business response:
Dear Customer,Thank you for taking the time to share your experience with us. Were very sorry to hear about the inconvenience you faced during your first ride with GoGoGrandparent. We understand how frustrating it must have been to be dropped off at the wrong entrance, especially in the rain. Please know that **** filed a request for a supervisor to reach out to you, so they can follow up directly on this matter. If, for any reason, they are unable to reach you, they will leave a voicemail, and we encourage you to give us a ... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,744 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.