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GoGoGrandparent
About this business
I had a horrible experience and will NEVER use them again. I had a horrible , horrible first experience with GOGO at ************** on Monday night, September 23, 2024. It was crowded, noisy and I have messages coming in one after the other where the changes in drivers was confusing, the car colors and numbers were texted out of order. Then after ever change I was encouraged to call the driver, but the reservations were changing so fast, and I could not hear what they were saying since I had to cross over to the middle media... read more
Business response:
Dear Customer,We are truly sorry to hear about your frustrating experience at ************** and how confusing it must have been with all the driver changes. This is certainly not how we strive to provide service, and we deeply regret the inconvenience you faced.We have filed a supervisor callback request for you, and a supervisor will be in touch as soon as possible. If for any reason they are unable to reach you, they will leave a voicemail with instructions for follow-up. We encourage you to call us at ************** at y... read more
it took ************************************************************************************************** buy a membership that they said was going to help with cost was a lie they told me where was I going I told him I was going to go from my house to a friend for not even 30 seconds and come straight back home round trip well they lied they wound up charging me $92 for 17 Mile One Way ride with the membership that they made it seem like was getting a deal these everything they told me on the phone was a lie when I got to ... read more
Business response:
Dear Customer,We sincerely apologize for the difficulties youve experienced and want to ensure you feel heard. We were unable to locate your account using the information provided, but wed love to help resolve this as quickly as possible. Please give us a call at ************** so we can review your account in detail and address the concerns youve raised.We understand how frustrating this situation must have been, especially given your circumstances. Our goal is always to provide clear information and help make your rides as... read more
Worst I have ever experienced! Driver went to the wrong pickup address, bypassed the ordered location. I'M CANCELLING MY ACCOUNT!
Business response:
Dear ********,We sincerely apologize for the frustrating experience you had with your ride, and we completely understand how this would lead to dissatisfaction. Our goal is to provide seamless service, and we regret that we fell short in this instance.Upon reviewing the details of your trip, we see that the pickup spot was at a shopping center, and we did inform the driver via text that you were waiting at the CenterWell main entrance. We are sorry that this was not properly executed, causing confusion and inconvenience.Your... read more
Worst service ever. Not as advertised. Ridiculously Over priced. Cancel Account . .
I am reporting ***** ****s driver. The ride started out bad, as soon as driver pulled up , she was some very unprofessional comments, such as she was not told trip was to take person home to jaxville , nor was she told of trip, at some point she asked me how much quoted to me of the ride. ******** wasn't going to make it all the way. To ********. Keep asking , did u hear weird sound was making. Honestly , I never heard weird sound. I was taking in taco time and attempted to order part pack of soft tacos. I asked her more tha... read more
Business response:
Dear customer,Thank you for bringing this matter to our attention. We sincerely apologize for the discomfort and frustration you experienced during your ride. The safety and satisfaction of our customers is always our top priority, and we regret that this situation caused you concern.After reviewing the situation, we have ensured that you received a full refund for the ride. Additionally, we have taken steps to ensure that you will not be matched with this driver again. The driver has also been reported to **** so they can a... read more
I received a ride with Gogograndparents last week and after the driver arrived he had a flat tire. I called gogograndparents and said I was going to be late for my appointment, could they send another driver They told me they would charge me a cancelation fee and an additional charge for a new driver. I explained it was out of my control and they refused to honor my reide with no cancelation fee. They said I could dispute the charge but they would still charge me a fee I was upset and 15 minutes late for my appointment
Business response:
Certainly! Here's a revised version that emphasizes care, safety, and reassurance for anyone reading:Dear Customer,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration caused during your recent experience. We understand how crucial it is to have reliable transportation, especially when attending important appointments, and were truly sorry for the delay and any confusion that occurred.At GoGoGrandparent, your safety and peace of mind are our top priorities. After... read more
Misrepresentation, incomplete information, and unreliable service. I helped my mom sign up for an annual plan a couple of weeks ago. The agent described the $0.27/minute charge as the total amount my mom would pay. This wasn't the caseit turned out to be a surcharge, and she was still responsible for the full cost of the ride. We didnt find out about this until after the second ride. Another example: she called before 10:15 in the morning, requesting to be picked up at 11:30. The agent scheduled the pickup for 11:30 p.m. and... read more
Business response:
Dear Customer,Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration this has caused both you and your mother. Your feedback is incredibly valuable to us, and were truly sorry for the miscommunication from our operator. We have escalated this matter to the supervisor overseeing our operator team, and additional training will be provided to ensure clarity and accuracy moving forward. We fully recognize the mistake made in scheduling the ride for 11:30 p.m. instead of 11:30 a... read more
I was trying to find transportation for my mother, who needed a ride to a medical appointment and lives on the opposite coast from me. The online sign up is extremely confusing - they make you commit to a membership fee and they kept on getting the address for my mom wrong and then when I was called to try and figure things out, I was then informed about the possibilities of surge pricing or that the driver would not wait for my moms appointment. SO TO BE CLEAR, THE ONLY DIFFERENCE BETWEEN THIS SERVICE AND ********* IS THAT ... read more
Business response:
Dear Customer,Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience with GoGoGrandparent was not what you expected. We understand how important it is to find reliable and straightforward services, especially when coordinating care for a loved one from a distance.We strive to be as transparent and clear as possible on our website and during the registration process. We explicitly mention that we provide access to services from third-party apps such as ***** DoorDash,... read more
Not a very reliable first experience, for Miami Dade Emergency Ride Home program. They apparently had a pin for a pickup location in a totally incorrect area even though the GoGo automated system and representatives kept saying the correct address. 3 drivers and 45 minutes later they figured it out. Now comes the billing issues, billed twice for the whole debacle, using two of my ERH credits instead of one. I end up trying to use my unused voucher, and explicitly tell them., but they pull another NEW voucher.
Business response:
Dear Customer,We sincerely apologize for the issues you experienced with your first ride using the Miami Dade Emergency Ride Home program. Its concerning to hear that there were problems with the pickup location and billing, and we understand how frustrating this must have been.**** filed a request for a supervisor to get in touch with you as soon as possible. If the supervisor is unable to reach you, they will leave a voicemail with further instructions. You are also welcome to call us back at ************** so we can addre... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,744 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.