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GoGoGrandparent
About this business
Go Go Grandparent is an excellent service for anyone wishing person to person contact for ride service rather than relying on an app. It is easy to schedule a ride, service is prompt and drivers reliable and courteous. I greatly appreciate Go Gos one phone call service.
Business response:
Dear Customer,We're delighted to hear about your positive experience with our service and the reliability of the drivers we've matched you with. Ensuring you have personable contact and straightforward scheduling is our commitment to you.Warm regards,The GoGoGrandparent Team
Excellent customer service from *** on Chat at ****. I could not find my subscription info and she found it and emailed a confirmation to me. Her responses were timely and on spot.
Business response:
Dear Customer,We're glad to hear that our operator was able to assist you effectively through our chat service and resolve your inquiries swiftly. Our team is dedicated to providing timely and accurate support.Warm regards,The GoGoGrandparent Team
Yes, I am pleased at how well it worked for my first ride with GoGo. The driver was helpful and courteous and got me to my destination on time. **************
Business response:
Dear Customer,We're so pleased to hear that your first ride with us met your expectations and that the driver we matched you with contributed to a pleasant experience. Thank you for choosing us and for your kind feedback!Warm regards,The GoGoGrandparent Team
****** was very pleasant and happily just down the street. He was easy to talk to and a good driver. Obeyed the rules of the road very well. Our trip took 11 minutes.I used your service for the same trip from my mechanics shop to home, 5 years ago, and the young girl that drove me, made the same route in 4 minutes. She should be driving in ********* real complaint is in getting signed up. Now I admit, Im no tech wizard, and you did have problems with your old system, but now, monthly, yearly memberships. This doesnt make any... read more
Business response:
Dear Customer,Thank you for your feedback and for bringing up important points about our service. We want to clarify that you have the option to pause your membership at any time by giving us a call and specifying the dates you'd like the pause to take effect. During the paused period, you wont be charged, and once the pause ends, your membership charges will automatically resume. We recommend marking your calendar to keep track of these dates. If you wish to extend or resume your membership earlier, just let us know, and we... read more
Set up gogo grandparent for my elderly parents. **** was helpful, and explained everything to me , in a understandable way.
Business response:
Dear Customer,We're glad to hear that our operator was able to clearly explain our services and make the setup process understandable. Thank you for trusting us to provide for your elderly parents' transportation needs.Warm regards,The GoGoGrandparent Team
Everything when well, had to change drivers several times but still on time, requested a wheel chair compatable but got a car but worked out with driver to resolve problem, overall all good
Business response:
Dear Customer,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered, and we appreciate your understanding in this matter. We understand how important it is to have reliable transportation, especially when specific needs such as a wheelchair-accessible vehicle are involved.Unfortunately, wheelchair-accessible vehicles can be challenging to secure, especially in certain areas. During the registration process, our operators should have informed you about the potential diffic... read more
I'm very impressed.I was looking for Uber ride for a love one.Google and GoGoGrandpa popped up.Less than 5mins.Trip was scheduled.I will definitely use them again.Love one was released from hospital,ride was there in 10mins.What a relief.
Business response:
Dear Customer,Thank you for sharing your relief and satisfaction with our service! We're thrilled to hear how quickly and efficiently we were able to arrange transportation for your loved one. It's our goal to provide peace of mind, especially in urgent situations.Warm regards,The GoGoGrandparent Team
*** has always been extremely helpful and knowledgeable. She has made the GoGoGrandparent experience pleasant.
Business response:
Dear Customer,We all thank you for your kind words! We're thrilled to know she could make your interactions with GoGoGrandparent pleasant. Your feedback is invaluable to us.Warm regards,The GoGoGrandparent Team
It could not have gone better. Today was my first with GoGo Grandparent and I can't say enough good things about the service. Looking forward to using the service again,
Business response:
Dear Customer,Thank you for sharing such a positive first experience with GoGoGrandparent! We're glad everything went smoothly and that you're looking forward to using our service again. Your satisfaction is our top priority.Warm regards,The GoGoGrandparent Team
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.3 star rating with 2,745 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.