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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Bad
Good Sewage smell in our room bathroom, my daughter saw a bug in the bathroom(she thought it was a roach), the walls were paper thin, the walk from the front desk to our room and lastly there was no bathroom in the lobby you have to go outside. Housekeeping knocking on the door three times, on the morning we were checking out to see if we had left the room yet. How close the hotel was to the park. The size of the room. Comfortable beds. Nice staff
Business response:
We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Grand Legacy At The Park we would like to apologize for the issues you encountered at our hotel.
Poor how close to the park it was I had room 115 for 3 nights, after the first night I woke up with itchy bumps on my arm at first I thought it was bug bites from being at the park late but after the second night it was worse in the morning and found it was bed bugs,, we had 2 beds 1 had bugs the second didn't, this was a very frustrating thing to happen i was very stressed about bringing them to my home..
Business response:
Thank you for sharing about your recent stay at our hotel.
Fair The sink was not in a good location.
Business response:
Your comments are extremely valuable, and we thank you for taking the time to share your experience.
Probably would shop around more before going back Advertising was deceiving Good location for access to Disney
Business response:
Hello Ricky, We appreciate you reviewing your stay. We are sorry if your experience was less than satisfying. Please let us know how we could make any future stay more accommodating.
Ok Noise You can hear people from other rooms Location
Business response:
Your comments are extremely valuable, and we thank you for taking the time to share your experience. We will be addressing your concerns.
Pleasant
Nightmare The rooms are absurdly loud at night because of the rooftop bar and the walls being paper thin. The music was blaring until midnight and then continued at a somewhat lower volume after. When we spoke to the staff about the music being loud they told us that's part of staying at this location. There was also mold in our room and the water did not stay in the shower because of lack of care and maintenance. Proximity to Disneyland
Business response:
Thank you for taking the time to review your stay. We sincerely apologize that your experience did not meet expectations. We will be addressing your concerns with management to ensure improvements are made. Thank you again for staying with us, and we apologize for any inconveniences you encountered.
For the price I would try to find a different hotel The coffee maker didn't work and the staff never supplied a new one. The pool area was surrounded by bees and not safe to be at. Never did find the ice machine as there wasn't one on the floor i was staying. Close to the park
Business response:
Your comments are extremely valuable, and we thank you for taking the time to share your experience. We will be addressing your concerns
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,685 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.