Grapevine Lincoln

LurtzOfIsengard 

on DealerRater

11 years ago

$29,000 not enough to spend, finance must lie to get more Back in October my Fiance and I decided to look into getting a Ford Pick up truck. Enter the dealership through the front, so a new car salesman greets us and is very happy, but we tell him we need to talk to someone in used sales and he says "in the corner", points and walks away disgusted at us. We meet with Dustin, he was very nice and pleasant and was not pushy, let us know what we needed to know about our potential decisions and pros and cons but didn't try and f... read more

FRIED 

on DealerRater

11 years ago

WORST DEALERSHIP EVER A vehicle was sold to a friend over a MONTH ago, she has driven it 2 days, yes 2 days. There were problems from the beginning. The dealership promised to make things right. The car was worked on by a "master" mechanic, problem still not solved, so they sent it to Jeep twice for them to make repairs. The car was still not fixed. During this time there were promises that were Never kept, phone calls Not returned and the unreturned calls were from the so called Manager & Asst. Manager. The dealership said ... read more

mindouglas 

on DealerRater

11 years ago

Horrible Customer Service Purchased a used car with this dealership and all promises to have what was wrong with the car were not fixed. Had to take the vehicle back multiple times and nothing was resolved. This dealership does not do what is promised and they basically lie to make the sale and do nothing for you after purchase. **** DO NOT BUY A CAR FROM THIS DEALERSHIP **** 

cslabich 

on DealerRater

11 years ago

Worst experience ever! Nothing but lies and empty promises!! The worst experience ever in buying a car!! Beware, especially women, on going to this dealership! They lie just to sell you a car! 

MarceS 

on DealerRater

11 years ago

Don't go there!! They lie and make false promises, they sold me a damage car and didn't want to refund the money, I never had the car in my hands, it was always at their shop and still refuse to make it right. PLEASE DONT GO THERE! 

Frannienelson913 

on DealerRater

11 years ago

Nickle and dime you We purchased our car from Grapevine Ford in 2011 at the time we decided to purchase the extended warrently because it was a used car with high mileage. I would never do that again. Everytime we go to have something fixed that is under warrenty they try nickle and dime us out of every penny. The door sensor on the Ford Edge's is a know problem and a lot of the time it says the back door is open. When in fact it is closed. So we went to have the door fixed because this is covered under warrenty. When we get... read more

nbtmxh0 

on DealerRater

11 years ago

I was told there was an alarm on the use truck I purchased, there is not, only an anti-theft system. The truck will not make a sound if someone breaks into it. 

trufacts 

on DealerRater

11 years ago

purchased a vehicle and was assured it has gone through the ford certified inspection. if this car was indeed tested according to the specifications of ford than there standards are not set very high at all. car kept dying and had rough idle so took it back to the dealership and they said it was fine but if it kept doing it to bring it back and they would see what they could do. car is still broke and they have no intention on helping me fix it. 

Dandickson 

on DealerRater

11 years ago

Brought by vehicle in for basic service in a Friday. Told me it would be done by Tuesday. Wednesday it was still not done. They even lost my keys. They were non-communicative on the issues. I showed up and still waited an hour for my car. I will not use them again.