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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Kind people but so slow and poor communication Took 4 1/2 hrs for an oil change. Was told it would be 1 1/2 hr wait. Had an appointment at 9, not done until 2. Service advisor said apptment was only to speak with her, not for actual repairs. Purpose then of apptment? No communication along the way, kept having to call them back wondering. Wasted half of my day off work, 12/26. But got that oil change FREE! Won't return though unless some coupons or competitive price with Kwik kar and fast places. Shuttle was great and effici... read more
Business response:
Hey there, We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please contact me, Venny Diaz, Service Manager, at vdiaz@grapevineford.com.
Customer Everyone was professional and quick with customer service. They had the car we wanted to look at in a private garage and went over the entire cars features before we even test drove it. Super helpful with Getting all the technology set up on the car after we bought it. I would recommend this dealership to anyone who wants a good car buying experience.
Business response:
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Stephanie Maggio, Customer Loyalty Director
Brandon Just bought a new car. Great service couldn’t ask for more. Great service answered all my questions and I was able to get into what I wanted for the price.
Business response:
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. Stephanie Maggio, Customer Loyalty Director
Great New Car buying experience Brian Youngman made the whole process super easy. Never felt pressured and there were zero games played, unlike other car dealers I’ve been too. The processed move smoothly and I got a great deal too.
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford Lincoln customer, and we look forward to serving you again. - Stephanie Maggio, Customer Loyalty Director
Mrs. Suzanne G Always a pleasure to bring my car to Grapevine Lincoln. They go out of their way to help every time and they always have a smile on their face!
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Great Service Great service from advisor Pete Roshell. Also, always enjoy professional free shuttle service from Carol. Great ride to and back from work. Definitely recommended this place to have service.
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Took my car in for something very minor I took my car in for something minor and Bob in the service department was extremely helpful and polite. They were able to take my car in before my appointment time since I was early and had everything done in a very reasonable amount of time. Overall the service facility I would rate as excellent
Business response:
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. Venny Diaz, Service Manager.
Ana was awesome ! Great service and timely Ana was a great service tech. Great shuttle service provided got me to my office and picked me up when car was services and ready. 5 Stars
Business response:
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Venny Diaz, Service Manager.
Best service trip in years Grapevine Ford and Aaron McBride were just great during my service trip, I have no complaints whatsoever. They were sooo much better than 5-Star Ford where I bought it, it is hard to describe. I wish I had bought it from them.
Business response:
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. Venny Diaz, Service Manager.
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,277 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is open now. It will close at 8:00 p.m.