Grapevine Lincoln

BookemDanno 

on Cars.com

6 years ago

Great experience It was an excellent experience from the beginning to the end. No high-pressure sales tactics, I got exactly what I was looking for and I will be back for my next vehicle. Honestly, it's kind of refreshing. I walk into almost every dealership buying scenario ready to haggle "do the dance". For once, I didn't have to do that, and it was awesome. So thank you guys. 

Wayne and Stacey Smith and Family 

on Cars.com

6 years ago

Smith Christmas Vacation I cannot say enough about how appreciative my entire family is for Service Advisor Aaron McBride and his team, Shuttle Driver Greg Fritz, Service Tech Jose Luis Gonzales, and I believe there is another Service Tech (sorry but I cannot locate your name on the ticket). All of these people went the extreme extra mile, sacrificing being with their families on Christmas Eve to ensure my family was able to return home to Oklahoma City for Christmas. We had arrived in Grapevine on Sunday afternoon and exper... read more

Debbie Davis 

on Cars.com

6 years ago

Wow what a difference buying a new car can be Charles Massey rocks! He was able to work with me to get me into a new corsair. He knew everything about the car, was patient with me, didnt make me feel at their mercy. I felt comfortable, stress level kept going down the further we got into the process. Everyone at dealer was so nice, unlike another dealer I was at earlier in the week where I had a bad experience. The employees would come up and welcome you, thank you for being there and didnt try to sell you more things, didnt... read more

Randy 

on Cars.com

6 years ago

Great as always It’s always the top of the line. Pete was great and I couldn’t be happier. Grapevine Ford really has the best customer service. Have always bought cars there, and will continue to. 

Greg R. 

on Cars.com

6 years ago

Kudos to Service Advisor Laura Benavides Kudos to Customer Service Advisor Laura Benavides, who was a pleasure to work with and was a solid communicator who consistently kept me up to date during an extended service period. Laura was also diplomatic and efficient in resolving a challenge where one of the Service Technicians had released my F150 to her as status ‘work completed’; however, the vehicle was released by the Service Department with the ‘Check Engine’ light illuminated, which was not present when the vehicle was br... read more

Caleb 

on Cars.com

6 years ago

Andrew Boaz was the only reason we stuck around. Andrew Boaz is very knowledgeable and is easy to deal with, no games, just the cold hard facts. We were about to leave if not for Andrew. Other dealers were confused and not as experienced as him. 

Alison 

on Cars.com

6 years ago

Kind people but so slow and poor communication Took 4 1/2 hrs for an oil change. Was told it would be 1 1/2 hr wait. Had an appointment at 9, not done until 2. Service advisor said apptment was only to speak with her, not for actual repairs. Purpose then of apptment? No communication along the way, kept having to call them back wondering. Wasted half of my day off work, 12/26. But got that oil change FREE! Won't return though unless some coupons or competitive price with Kwik kar and fast places. Shuttle was great and effici... read more

Donis H 

on Cars.com

6 years ago

Customer Everyone was professional and quick with customer service. They had the car we wanted to look at in a private garage and went over the entire cars features before we even test drove it. Super helpful with Getting all the technology set up on the car after we bought it. I would recommend this dealership to anyone who wants a good car buying experience. 

Brandon 

on Cars.com

6 years ago

Brandon Just bought a new car. Great service couldn’t ask for more. Great service answered all my questions and I was able to get into what I wanted for the price.