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Grapevine Lincoln
- Car Dealers
- Grapevine, TX
About this business
Location details
801 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Sales and his Manager offer different price Their Facilities was great, but when negotiation the price with sales team, the rep offered me one price and his manager suddenly told me the price 2k more. They really do not know how to treat their customers, the sales person they hired literary have little knowledge on the cars....
Business response:
Hello Michael. Here at Grapevine Ford Lincoln, we always want to do everything in our power to get our customers the best deal possible. Unfortunately, we are not always able to come to an agreement on pricing. We’re sorry for that, and for any misinformation, a member of our team may have given you. We’d love to discuss your concerns and see if there’s anything we can do to address them. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com
Sarah I flew down to the dfw area to buy a new car because I was led on to believe that we had come to an agreement. However, when I showed up, the numbers had changed all of a sudden. The whole experience was terrible. And the salesman didn't even give me the right numbers initially. His name was Jose, definitely wouldn't recommend him to anyone. Super rude and unprofessional.
Business response:
Hello Chelsea. Here at Grapevine Lincoln, we always want to do everything in our power to get our customers the best deal possible on their vehicle. Unfortunately, we are not always able to come to an agreement on pricing. We're truly sorry for that. We'd love to discuss your complaints and see if there's anything we can do to address these concerns. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com.
Mister Dealt with their internet sales which was terrible. Very unprofessional and rude. Would not recommend them to anyone not even somebody l disliked. Very disappointed with whole experience.
Business response:
Hi Wesley, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. Me and my team are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com so we can address your concerns.
Nightmare Service Experience! My 2015 MKC went in for simple maintenance and a service check up. I received a call that my vehicle was “rendered inoperable” due to battery, cables and wiring harness corrosion. No big deal, right? They found a problem and should be working diligently to correct the issue. Several days later, I was informed that parts are on backorder for approximately 5-6 weeks! When I asked about contacting other local dealerships to get the parts, I was told that could not be done. I called Lincoln. I was c... read more
Business response:
Hello, we take customer satisfaction very seriously here at Grapevine Ford, and we'd love to hear more about your experience. Please reach out to me, Stephanie Maggio, Customer Loyalty Director, at (817)481-3531 or email at loyaltydirector@grapevineford.com.
Find another Dealership I have bought 2 F-150s at this dealer, last one was $47k and they want to make me pay for a rental car for warranty work and a recall notice. Unbelievable that you spend this much on a truck and they provide awful service. The master cylinder went out in this truck and it took them a week to fix. My wife's Lexus was less money and you get top rated service. So frustrating!!
Never bring your vehicle here!!! I brought my truck in to have trailer connection fixed and mentioned that while disconnection messages had been flashing on the screen, one of them has been "low oil pressure". AFTER fixing my trailering problem (for over $700, which was caused, they said, by rusty screws!) I was told first that I needed a new oil pump, then called later to say that I needed new engine for $5400 - price which I wrote done. Two days later the price shot up to $13,000!!! So I took the truck, which drove find wi... read more
Where's The Car? My sales experience was below par and it continued after the purchase of the vehicle. It was late when the papers were signed and they asked if they could keep the vehicle to wash it and perform the inspection the next day. I agreed as I did not want to reschedule. Now it has been 36 hours later and I am still waiting on my vehicle. After multiple attempts to speak with them the sales team I finally spoke with the sales manager. He told me it was normal to take 35 hours for the vehicle inspection. We ar... read more
Worse experience ever Went into purchase a Navagiator and had called ahead to insure the one we wanted was available with Audrey and she said she would have it there for us. After our hour drive we arrived and she pulled the SUV up front for us. I love it and told here we would take it. She asked if we wanted to drive it so we did. After getting back to the dealer I was informed that they would not entertain any offers less than sticker.. i agreed to pay sticker. Most would think the deal would be done right?!?! It went sout... read more
Love My Truck Went in and was met and treated very well. Took the build sheet with me for the truck I wanted. I was given a time frame for the build and delivery, both acceptable. I was kept up to date with the progress and when it was delivered it was NEVER presented as it would be there sooner than expected. It WAS delivered however sooner than expected which was very nice and perfect timing. It was very pleasing to have accurate updates and not being told things like "well it has been delayed, maybe tomorrow, maybe next w... read more
Frequently asked questions about Grapevine Lincoln
How is Grapevine Lincoln rated?
Grapevine Lincoln has a 4.5 star rating with 3,278 reviews.
When is Grapevine Lincoln open?
Grapevine Lincoln is closed now. It will open at 7:00 a.m.