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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We contracted with them 6/2021 for 3 windows, and had them installed 10/2021. 1 window arrived 4 inches smaller than measured, 1 window had molding sticking out and not adhered to window, all security tabs were backwards, no screens fit properly (we used putty to keep them from rattling),, ***** formed on inside of windows. From first winter, we put up plastic on inside of all windows to keep cold out. Cold air continued to come in windows. Tried contacting offices several times. The names we rec'd were called, no call backs... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion.We will use this as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you.- The Great Day Impr... read more
***-contracted out to another company, called about concerns about missing support beams the sun- contractor had to buy, didnt come with the other manufactured parts, was told that was normal and if I had other questions to call corporate. Had I known it was going to be sun-contracted out, I would have found someone else for a cheaper price
Business response:
We regret that your experience didn't meet expectations. To clarify, all of our branches source lumber locally due to logistical and financial constraints, as our manufacturing facility is in ****. Additionally, its common for us to work with skilled subcontractors to ensure high-quality results for our projects. We apologize for any confusion.- The Great Day Improvements Team
If you are looking to install windows in your home, do not waste your time with this Great Day Improvements/Stanek ***************** Poor quality of product delivered (scratches on windows that had to be re-ordered, handles that had streaks in them, casement windows that would not open properly and still have issues), poor installation (beading issues, window ***** slanting after 3 1/2 years, poor caulking issues around windows with gaps, "sticky" tabs used to cover nail holes on large picture window), customer service is no... read more
Business response:
Our Regional Operations Manager has already been in touch, and weve scheduled an appointment at your home for November. Weve also waived the trip and labor fees for this visit. Thank you for bringing this to our attention, and we appreciate your understanding. - The Great Day Improvements Team
Horrible, horrible people! Would NOT recommend them! Their work is not that good, we even (8+years later) STILL have a warranty roof leek that they cannot seem to fix, BUT, after all this time they have graciously decided to charge us for services call THAT THEY CANNOT FIX!! Too many other problems with them too! Stay away! I would give one star but his website will not allow me.
Business response:
We understand it can be frustrating to learn that a service call would cost additional but as stated in the contract you signed, there are costs that are accumulated during service that are not covered under warranty. For 2 years there is no charge for labor/service fee. After 2 years a service call fee is applicable. We apologize for any confusion. Thank you.- The Great Day Improvements Team
This is the worst experience I have ever had with a company. The job was sloppy, incompetent and overpriced. I have had them out three times now to fix issues and today they broke my glass panel. Now I have to have yet another appointment and I am concerned something else will happen. I have been offered no discount, no refund, no apology, nothing. I have had appointments scheduled and no one showed up, I have had appointments scheduled and canceled at the last minute.
Business response:
We sincerely apologize for your experience not being what we would hope for, and we regret that your project was not completed with the care and quality that we pride ourselves in providing. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. We appreciate your understanding as we work towards resolving any outstanding issues. We value your feedback and will use it as an opportunity to improve our processes to prevent similar occu... read more
We bought four windows 9-30-09 with a lifetime warranty from Stanek Windows . We noticed recently. all four windows have a black rubbery substance between the inside glass of the windows, around the edges . I called 7-9-24 to ask what is causing this problem and to have someone to come and look at them. The lady I talked to said that it was a cosmetic problem and the only thing she could do is send me a quote for replacement windows. I would never want to buy another window from them. When we bought them they where very attr... read more
Business response:
According to our records from the service department, the issue you are having is cosmetic. It does not affect the glass performance, and is not covered under warranty. However, if your windows have shown condensation/fogging between the panes of glass, that is covered under warranty, and we would be happy to assist you with getting the glass replaced. We hope this clears up any confusion in this matter. Thank you.- The Great Day Improvements Team
Patio has many flaws and they will not return our calls. The product was supposed to have a lifetime warranty. Now doors will not lock , screen came off, and water leaks.
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. According to our records, we serviced your room on 7/12/24 and made any necessary corrections. Thank you.- The Great Day Improvements T... read more
Product is not good. Installed 2 weeks ago. Window is falling apart. Called our design consultant and sent picture to him. ************************* said he forwarded it to his 3 managers. We also called their ************** and had to leave message. We have not heard from the company still. 2 days and still waiting for someone to call us back on how they are going to fix the window that is apparently breaking 2 weeks after the install. Do not use this company. No follow up or follow through.
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. We will use this as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you. - The Patio Enclos... read more
First I would like to say we do love our patio enclosure, but feel like it was way overpriced. Sitting in the 18x12 room I look back and feel we were overcharged by several thousand dollars on what we had done. The salesman comes in and I know he is doing is job but feel we were pressured to make a decision on the spot or we wouldn't get the additional thousand dollars off. They start off high and by the time you get the third price you think it's a great deal. But, looking back there is no way it should of cost that much. *... read more
Business response:
We are very happy to hear you love your new enclosure. Without a doubt, there are cheaper products on the market, however these products are not comparable to ours, which is the reason for the cost difference. Our prices fall in line with pricing of other comparable home remodel projects and products of similar quality. Our rooms are fabricated 100% from the ground up custom to your home. This means we do not have parts laying around our warehouses that we can just use to build your sunroom. Your room is essentially a home a... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open at 8:00 a.m.