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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am only giving this company a 1 rating because communications with them started out great but went downhill during the installation process. Our installation is still not complete and I have not heard from them in weeks!!!Run for the hills if you want a patio enclosure and they are the company doing the install.
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your room. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. Your satisfaction is of the utmost importance to us, and we are committed to making things right. We will be out to install your door ASAP. We appreciate your understanding as we work towards resolving any outstanding issues. We value your feedback and will use it as an opportunity to im... read more
Initially, I was very impressed with the quote and work, but there was a blip with estimate and they wanted to charge me 8K more, I said to cancel the contract, but ****** assured me that their company would stick with the quote. Great! The rooms were put in. Great, they look beautiful, but after the first hard rain, I found 2 leaks. The contractor came and sealed, or so I thought. After the next rain, same leaks. I contacted the supervisor who told me he had just resigned but gave me link to schedule a service call. I also ... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Some staffing changes occurred during this time and a few things slipped through the cracks. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Our records indicate we have spoken to you and have set a time that was convenient for you to addr... read more
Our enclosed patio was purchased as a three season enclosure. However, the windows are so poorly designed that they allow water to enter the enclosure when it rains. Our previous enclosure at a previous home never had a water issue. That enclosure was constructed by Statewide Remodeling. Since they stopped doing porch enclosures, we were forced to hire Patio Enclosures. Now, they have tried to correct the issues with the porch many, many, times. The problem is, you don't know if the problem is corrected until the heavy rain ... read more
Business response:
We sincerely apologize for any dissatisfaction you experienced with our services. Your satisfaction is of the utmost importance to us, and we are committed to making things right. We want to assure you that we stand behind the quality of our finished product. Our records indicate we have you set up for a service call and we will address your issues at that time. Thank you.- The Great Day Improvements Team
We chose this company to build a two story porch addition. We started the process in Oct. In Feb we realized that this company had not completed the permit process and we had to go to our local permit office ourselves. There was no communication unless we demanded it. Throughout the three month installation process there were a large amount of problems, miscommunication, wrong materials sent, and frustrating phone calls. One example of the ineptitude of this company was that no one measured for the door going out to the upst... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your room. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Thank you for reaching ... read more
If I could give zero stars, I would. ************************* in *******, ** was our sales representative and he came out to our home in September of 2023. He went through the various options of a patio enclosure with my wife and I, which was fine. Towards the end of our meeting, he highly recommended a local contractor, since we were looking to turn our patio into an additional living space prior to closing it in. In other words, we needed drywall installation, additional electrical outlets and lighting installed. He said ... read more
Business response:
Thank you for taking the time to share your experience. We deeply apologize for the inconvenience and frustration you've faced. It's disheartening to hear about the challenges you encountered with both the contractor and our installation team. This is not the level of service we strive to provide, and we understand the significant impact this has had on your home and plans. Our priority is to address the issues you've raised and find a resolution that meets your expectations. We apologize for the delays and the complications... read more
Terrible communication on up date on project. First they stated could work around existing structure. After signed contract, came back with measurements and said had to remove beams and cement blocks that hold up roof over patio. E mailed several sales rep. ********************** (*****) *********************************** (***********). They still have not given me an update on project since signed contract on 03/15/24. This is now 05/01/24. They have not given me a response as to whether they can perform the job without re... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Our records indicate ********* spoke with you on the ... read more
The work they did initially was good. However, the initial sales pitch indicated that if you needed more work done or needed to change anything in the future that they would be available. I had a porch installed last April and spent a good amount of money with them. Now, I need them to change out a door on their install (not even asking for it for free) and I literally cant get a phone call or email from their service department. I have been calling for 2 weeks now. If you call or email and you want to start a new project th... read more
Business response:
We sincerely apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive to provide, and we understand how important it is to address your needs promptly. According to our records our Field Supervisor has been to your home to assess what needs repaired. We value your feedback and will use it as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you.-The Great Day Improvements Team
Slow, slow, slow. Paid end of August 2023 with project not completed until end of April 2024. Would not commit to a project timeframe until pressured and didnt meet timeframe. Excuses that shouldnt have been given to a customer. Just fix the situation and make it happen! Lack of communication on progress and even hung up on me when I was disgusted. Upset customers deserve compassionate care and understanding. Subcontractors did fine; but Great Day Improvement in ******* on behalf of Patio Enclosures should have a complete tu... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your room. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our records indicate you were issued a credit for your inconveniences. Thank you for reaching out, we use every review as a w... read more
The design consultant was extremely good at selling the product, but ultimately made promises that were not fully kept by the installation people. Communication about a problem with the enclosure door was not addressed in a timely or ethical manner. The area supervisor flat out misrepresented (lied) about the product door that was to be installed and per the contract we signed before the project began. The whole matter and trying to resolve it left me with an unfavorable opinion of Great Day Improvements, (Patio Enclosures).... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. We will use this as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you. -The Great Day Imp... read more
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4.1 star rating with 1,231 reviews.
When is Great Day Improvements open?
Great Day Improvements is closed now. It will open tomorrow at 8:00 a.m.