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Great Day Improvements
- Home Improvements
- Twinsburg, OH
About this business
Location details
2500 E Enterprise Pkwy, Twinsburg, OH, 44087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not work for this company. As a brand ambassador women are expect to pick up HEAVY equipment from corporate and take to the event and then take it back to corporate in one day. The equipment is EXTREMELY HEAVY and as a woman of you can not do it they will fire you
Don't waste your money on this company!! They completed my project approximately 2 months ago. I will say the installers did a great job. However, there was a defect on one of my sliding doors that I was told would be fixed. TWO MONTHS LATER!!! nothing has been done about this issue. I have tried calling, leaving emails with ****, left a text message with ***** (alleged customer feedback person) and have heard nothing, they keep ghosting me!! this company is a joke, very poor customer service for the price you pay...take you... read more
Business response:
We're truly sorry for the delay and frustration you've experienced. While we're glad to hear the installation itself met expectations, we understand how disappointing it is to wait this long for a resolution. We do have a service visit scheduled for next week and are committed to making things right. Your concerns are valid, and we appreciate your patience as we work to address them.- The Great Day Improvements Team
Where do I start? Overpriced. Delayed installation. Ordered in April, they installed in December after failing to deliver the correct materials THREE times. Three deliveries of windows that were the wrong size, one in June, one in September, and one in December. They started the second installation by cutting screens and leaving them for three months before returning. Even then, there was a screen the incorrect size, left busted trim, and one window that won't slide. It's now April, and they have yet to finish this job. Mean... read more
Business response:
Thank you for sharing your experiencewe understand your frustration and sincerely apologize for the repeated delays and missteps youve encountered. **** spoke with you on April 15, and were currently awaiting the replacement screen, which should arrive in early May. Were committed to completing your project properly and will continue working to resolve the remaining issues as quickly as possible.- The Great Day Improvements Team
One of the worse experiences I've had with a business. We signed a contract for an Enclosure in Dec 2024, we were told the install would happen in Feb2025. The instill team came out with the wrong glass but installed it anyone and one large piece of glass was missing so they installed a big piece of plastic which allows water to leak into the Sunroom. Then we were told the new glass would be installed Apr 2025 and we received a call saying they would arrive on the 3rd around 10am. No one showed up and every number I would ca... read more
Business response:
We sincerely apologize for the frustration this has caused. You're absolutely right to expect better communication and follow-through. Unfortunately, we did not notify you when the replacement glass failed to arrive as scheduled last week, and that was a miss on our part. We now expect the remaining glass to be in our warehouse this week, and we'll reach out to schedule installation. We've also addressed this internally with management and will be working closely with our new operations administrator to ensure issues like th... read more
My experience with patio Enclosure has been the worst experience i had with a business. We payed for them to come close our nation since October of 2024 now we on April 2025 we still haven't get anything done. Communication is ****, very unprofessional. All i want at this point is my refund.
Business response:
We understand your frustration, and we appreciate your willingness to go over the situation in detail. It sounds like the main obstacle right now is getting the necessary documentation and clarity for your ***. Once we receive everything from both the *** and ****, well review it thoroughly to determine the best next steps. ***** is now your point of contact and is here to guide you through the process. - The Great Day Improvements Team
Got a design and a quote from Patio Enclosures *************** of Great Day). They required a down payment of 1/3 total cost. After three weeks, Patio Enclosures informed me that they could not build as designed and offered an alternate design for our enclosure. We do not care for the redesign and cancelled our order. Patio Enclosures has not refunded all of our deposit and says they are not going to, because of the three-day buyers remorse clause in the contract. However, we ace cancelling because of the design change sugge... read more
Business response:
We understand your frustration regarding the cancellation of your project. While we regret that the original design could not be built as initially planned, we did offer a modified solution to move forward. When that option was declined, we informed you that canceling at that stage would result in a partial retention of the deposit, as outlined in the contract. We have reviewed this matter thoroughly, and both our team and ******** have determined that we acted in accordance with the agreed terms. We appreciate your feedback... read more
Got a design and a quote from Patio Enclosures *************** of Great Day). They required a down payment of 1/3 total cost. After three weeks, Patio Enclosures informed me that they could not build as designed and offered an alternate design for our enclosure. We do not care for the redesign and cancelled our order. Patio Enclosures has not refunded all of our deposit and says they are not going to, because of the three-day buyers remorse clause in the contract. However, we ace cancelling because of the design change sugge... read more
I recently had a sun room installed by Patio Enclosures and completely wished I had not chosen them for the job. The experience was far from satisfactory. The craftsmanship was subpar, with uneven seams, shoddy framing and a lack of attention to detail. It is clear that poor planning played a role- measurements were off from the start so they had to redo the entire space, and even then, there were mistakes made from the original design promised. They did not fully complete the job and never returned to finish some missing de... read more
Business response:
We sincerely regret that your experience has not met expectations. We acknowledge the challenges with your project and are actively working to resolve the remaining issues. Our team will be in *********** the week of the 24th, and we will ensure that the necessary corrections, including the screen reroll and installation of remaining screws, are completed properly. We appreciate your patience and will do everything we can to make this right.- The Great Day Improvements Team
**************** is definitely lacking. I had to call them every step of the way. Emails were not answered in a timely manner or outright ignored. The project was pretty simple. Increase the size of my original concrete patio and screen it in. I was told that it would take 5-6 months to complete. This is month number 9 and its still not completed. I could not get an invoice from them as they have sub-contracted out portions of the project. To date I have not received an invoice that explains how much of the funding has been ... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Your screen door has arrived and we will be reaching out a time to install. Thank you.- The Great Day Improvements Team
Frequently asked questions about Great Day Improvements
How is Great Day Improvements rated?
Great Day Improvements has a 4 star rating with 1,409 reviews.
When is Great Day Improvements open?
Great Day Improvements is open now. It will close at 5:00 p.m.