This profile has been claimed by the business owner or representative.
GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average The price is too high for the room Good size space of the room
Business response:
Dear Hiren, Thank you for your feedback! We're glad you found the room to be a good size. We understand that value is important, and we strive to offer competitive pricing based on the amenities and location. We appreciate your input and will consider it as we work to improve the overall experience for our guests. We hope to have the opportunity to welcome you again in the future. Sincerely, GreenTree Inn Sedona Management
Poor Old facility and poor breakfast. Close to Safeway and Whole Foods.
Business response:
Dear Chang, Thank you for sharing your thoughts. We're glad you found the location convenient with Safeway and Whole Foods nearby. We apologize that our facility and breakfast did not meet your expectations. Your feedback is valuable to us, and we'll use it to make improvements for future guests. We hope you'll consider staying with us again. Sincerely, GreenTree Inn Sedona Management
Ultra-budget older motel. One night was enough for me.
Fair Bed was dirty with human and dog fur. Had to have the bedding replaced. Good value
Business response:
Dear Shaun, Thank you for sharing your feedback. We're glad to hear that you found the value of your stay positive. However, we sincerely apologize for the cleanliness issues you experienced with the bedding. This is not up to our usual standards, and we will immediately address this concern with our housekeeping team to ensure it doesn’t happen again. We appreciate your understanding and hope to provide you with a much better experience should you choose to stay with us again. Sincerely, GreenTree Inn Sedona Management
Great stay as long as you don’t need any help from staff. The staff was not helpful at all. Upon arrival I asked if we were within walking distance to uptown and she said no and was not helpful at to where it was. For being from out of state and never being there before it would have been nice to get some tips on which direction to go etc. Great location. Very clean.
Business response:
Dear Renee, Thank you for sharing your feedback. We're glad to hear that you enjoyed our location and found the hotel clean. We sincerely apologize for the lack of helpfulness from our staff during your stay, especially when it comes to providing local guidance. Your comments are important, and we will address this issue with our team to ensure better service and assistance for future guests. We hope to have the opportunity to welcome you back and provide a more positive experience. Thank You, GreenTree Inn Sedona Management
Bad Las sábanas de las camas estaban sucias. Solicité que las cambiaran y no tenían personal para realizar el cambio. Entonces lo tuve que hacer yo, al sacar las sábanas sucias, me percato que el protector de colchón también estaba sucio con manchas de sangre. No pude dormir en aquella cama y me ofrecieron cambiar de habitación, pero sin ayuda para el traslado eran las 11 de la noche y nosotros estábamos con niños...para peor, si me cambiaba de habitación me cobraban más. Finalmente tuvimos que dormir tres en una cama y sobr... read more
Business response:
Dear Marcela, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. This is not the standard of cleanliness or service we strive to provide, and we regret that you had to experience this. We take your feedback seriously and will be addressing the cleanliness of our rooms and the quality of our housekeeping procedures immediately. We deeply regret that we did not meet your expectations and for the inconvenience caused by the room change and additional ch... read more
Better customer service is need at this establishment. Friendlier staff in the morning. The bed was comfortable.
Business response:
Dear Jeanna, Thank you for your feedback. We're glad to hear that you found the bed comfortable. We truly apologize for the experience you had with our customer service. We'll make sure to address your concerns with our team, especially regarding the friendliness of staff in the morning, as we strive to provide a welcoming atmosphere for all of our guests. We appreciate your input and hope to have the chance to provide you with a better experience in the future. Sincerely, GreenTree Inn Sedona Management
Ok People above me up most night and walking high heel on hard wood floor. Unable to sleep. Someone tried to brake in my room, scary Clean and friendly staff
Business response:
Dear Palma, Thank you for sharing your experience. We're glad you found the room clean and our staff friendly. However, we're deeply concerned about the disturbances you faced. We sincerely apologize for the noise from upstairs and the unsettling incident. Please know guest safety is our top priority, and we encourage reporting such events immediately to our staff, who are here to assist 24/7. Your feedback will help us improve, and we hope you'll give us another opportunity to provide you with a more restful stay. Sincerely... read more
Disappointing
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,760 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.