This profile has been claimed by the business owner or representative.
GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Na For the price was expecting a nicer room and the continental breakfast needed more variety of food Pool and hot tub
Business response:
Dear Shannon, Thank you for your feedback! We're glad to hear that you enjoyed our pool and hot tub during your stay. However, we apologize if the room did not meet your expectations for the price you paid. We take your comments seriously and will use them to improve our accommodations. Additionally, we appreciate your feedback about the continental breakfast, and we will consider it to provide a better variety of food options in the future. Your satisfaction is important to us, and we hope to have the opportunity to better ... read more
Enttäuschend. Schlechtes Preis-Leistungsverhältnis Eher ein Motel, als ein Hotel. Das Frühstück ist sehr einfach und wird in einem Bereich angeboten , der nur Platz für max. 16 Personen bietet und ziemlich ungemütlich ist.
Business response:
Dear Cornelia, We apologize for falling short of your expectations during your stay. Your feedback is important to us, and we regret that you found our property to be disappointing and poor value for money. We understand your concerns about the breakfast area and the overall experience resembling more of a motel than a hotel. Please know that we take your comments seriously and will use them to make improvements where possible. We appreciate your honesty and hope to have the opportunity to better meet your expectations on a ... read more
Fair
Location of hotel good but our room was not in a good location - cement wall outside our patio door Hot tub not working. Cement wall in front of our patio so could not see anything. Location good. Breakfast good.
Business response:
Dear Carolyn, Thank you for sharing your feedback with us. We're glad to hear that you appreciated the location of our hotel and enjoyed the breakfast. However, we apologize for the inconvenience caused by the hot tub not working and the view from your room being obstructed by a cement wall. We understand how this could affect your overall experience, and we apologize for falling short of your expectations in this regard. Your feedback is valuable to us, and we will address these concerns to ensure improvements are made. We ... read more
My stay was comfortable, the hotel felt safe as I travelled alone, I would stay again. The 'coffee' station was unusable. What has happened to the proper in-room tea kettle or coffee maker? The era of pods has destroyed this civility. Guests from across 'the pond,' in any direction, deplore these pods and would be thrilled to find a kettle or coffee maker in their room. A simple electric kettle--even in addition to the horrible pods--would be an easy addition by the hotel--use it as a promotion point! Called 'Green Tree' but... read more
Business response:
Dear Cynthia, Thank you for providing detailed feedback about your stay. We're glad to hear that you found the room comfortable and enjoyed the amenities like the pool, hot tub, and firepit. Your observations about the coffee station, recycling options, and breakfast are valuable, and I appreciate you taking the time to share them. Regarding the coffee situation, your preference for an electric kettle is duly noted, and your suggestion for more environmentally friendly practices, such as recycling, is important. I'll make s... read more
Poor
Ok place to stay Not happy, we did not get a decent nights sleep as the neighbors walked like elephants late at night and 5.30am. Did not get a decent nights sleep the 3 nights we were there. No hot water in the shower at 5am. Good breakfast, friendly staff, comfortable beds.
Business response:
Dear Kris, I'm sorry to hear about the disturbances and inconveniences you experienced during your stay. Quality sleep is crucial for a positive guest experience, and it's disappointing to hear about the noise disruptions from neighbors and the issue with hot water in the shower. I recommend bringing these concerns to the attention of the hotel's management or front desk. They may be able to address the noise issues, possibly by talking to the neighbors or suggesting solutions, and investigate the hot water situation to ens... read more
Don't consider this hotel at all! This is the worst hotel I had stayed. 1. Noise. The noise from upstairs was like earthquake!!! 2. WiFi. Even through the hotel offered free WiFi, the speed was too slow to use. 3. Breakfast. The hotel offered the worst breakfast I had ever seen. 4. The room key didn't work well so we had to returned to the front desk to fix it. Location is good
Business response:
Dear Jing, I'm sorry to hear about your disappointing experience at the hotel. Your feedback is important, and I apologize for the issues you encountered, including the noise disturbance, slow WiFi, unsatisfactory breakfast, and difficulty with the room key. This falls short of the standards we strive to maintain. Please know that your concerns will be shared with the management team to address and rectify the issues you've mentioned. If there's anything specific you would like to discuss or if there are ways we can make am... read more
Fair
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,666 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.