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GreenTree Inn Sedona
- Hotels
- Sedona, AZ
About this business
Location details
2991 W State Rte 89A, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair 화장실에서 담배냄새계속나고 객실에서 오래된 냄새나고 커피머신기 작동안함 위치
Business response:
Dear YongJoo, Thank you for sharing your feedback. We're glad to hear that you found the location convenient. However, we apologize for the issues you experienced with the smell in the bathroom and room, as well as the non-functioning coffee machine. This is certainly not the experience we aim to provide. We will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We truly appreciate your comments and hope you'll consider giving us another chance to provide a more comfortable s... read more
Not worth the “Black Friday “ special price, don’t pay full price, you’ll be disappointed. When they remodeled, they neglected to put any insulation between the walls or on the ceiling/floor between upstairs and down. Spent all night listening to orangutan child above us running circuits through their room with lead-footed parents in pursuit! Breakfast was non existent, grabbed a coffee and an apple. Front desk staff didn’t want to be there and could care less that we were. Remodeled room, clean. Parked in front of room.
Business response:
Dear Brenda, Thank you for sharing your experience. While we're pleased to hear you appreciated the remodeled room and cleanliness, we’re sorry your stay did not meet expectations in other areas. We deeply regret the disturbances caused by the noise and the breakfast not meeting your needs. Your feedback about insulation and the breakfast selection has been noted for improvement. We also apologize if the front desk staff seemed inattentive this is not the level of service we aim to provide, and we’ll address this with the te... read more
Unsatisfied. Will not stay there again. Terrible breakfast and the WIFI was terrible. Great location!
Business response:
Dear Patricia, Thank you for your feedback. We're glad to hear you enjoyed our great location, but we apologize for the issues you encountered with the breakfast and Wi-Fi. We understand how important these amenities are for a comfortable stay, and we will work to address these concerns with our team to ensure improvements are made. We truly value your input and hope you’ll consider giving us another chance in the future. Sincerely, GreenTree Inn Sedona Management
Ok Room needed atencion.....my upstairs neighbor. Was. Very noice all night Decent
Business response:
Dear Maximiliano, Thank you for your feedback! We're glad to hear that you found the room decent. We apologize for the noise disturbance from your upstairs neighbor; that is certainly not the experience we want for our guests. We will look into ways to minimize noise and improve the overall comfort of our rooms. We appreciate your patience and hope to have the chance to make your next stay more enjoyable. Sincerely, GreenTree Inn Sedona Management
Disappointing No hot water when showering! NONE! Front desk person made an error and mixed us up with another guest and called us leaving a voicemail saying we were only charged for one night and owed payment for two more nights. When we checked our payment records, we were able to prove the front desk that they confused us with another guest as we had paid our stay in full upon arrival. Walking distance from a great Juicery and shuttles. Front desk staff was always very helpful and friendly.
Business response:
Dear Atsuko, Thank you for sharing your feedback. We're so glad to hear that you enjoyed the location and found our front desk staff helpful and friendly. However, we deeply apologize for the hot water issue you encountered and the confusion with your payment. This is certainly not the experience we want to provide, and we understand the frustration it caused. We're grateful that you were able to clear up the billing mix-up, and we will review our processes to ensure better communication moving forward. We hope to have anoth... read more
Fair
Fair
mi eperiencia Muy caro para lo que se ofrece, el desayuno nada que ver, ni en instaciòn ni en calidad la ubicacion
Business response:
Dear Guadalupe, Thank you for sharing your experience with us. We're glad to hear you enjoyed the location! However, we apologize for the inconvenience regarding the pricing and breakfast quality. Your feedback is essential, and we'll consider it as we work to improve our offerings. We appreciate your insights and hope to provide you with a better experience in the future. Sincerely, GreenTree Inn Sedona Management
Underwhelmed. Pretty much everything. It’s a motel styled unit spread over two or three buildings. Our room 129 was next to a tyre retailer and the highway - which pretty well sums it up.Apparently we had a suite. A tv room / kitchenette with a bedroom and bathroom en-suite. To be fair our bathroom was quite good, with walk in shower ( with a curtain - why?) and the lighting was satisfactory. But the location next to the highway was questionable. We were supposed to have a Mountain View but it hardly came to fruition through... read more
Business response:
Dear Alasdair, Thank you for taking the time to share your experience with us. We’re sorry to hear that your stay didn’t meet your expectations. We understand how important a pleasant location is and regret that the proximity to the highway and tire retailer impacted your experience. While we are glad you found the bathroom satisfactory, we take your feedback about the room layout and amenities seriously. Our goal is to provide a comfortable and enjoyable stay for all our guests. We appreciate your insights and hope to have ... read more
Frequently asked questions about GreenTree Inn Sedona
How is GreenTree Inn Sedona rated?
GreenTree Inn Sedona has a 4.1 star rating with 4,760 reviews.
When is GreenTree Inn Sedona open?
GreenTree Inn Sedona is open now. It will close tomorrow at 12:00 a.m.