This profile has been claimed by the business owner or representative.
Gwinnett Place Ford
- Car Dealers
- Duluth, GA
About this business
Location details
3230 Satellite Boulevard, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Advertisements are false in an effort to get individuals to come in. I personally was given a written quote that the dealership did not honor. I would not do business with this dealer nor recommend. I really question the integrity of the team.
Business response:
We sincerely apologize for the experience you had and understand how frustrating it must have been. Your concerns regarding our advertisements and the written quote are very important to us, as we strive to maintain transparency and integrity in all of our dealings. This situation does not reflect the standards we hold ourselves to. Please reach out to our General Manager, Michael Spencer, at mspencer@vtaig.com so we can address your concerns directly and work toward a resolution. We value your feedback and hope to have the ... read more
I am sorry to have to change my opinion, although the sales process was very good, today, June 26, 2024, after only 11 days with my vehicle, I requested an appointment since my car with only 370 miles of use is presenting a noise and vibration at low speed; I arrive at 8 am punctually to my appointment, and the first thing they tell me is that I have to wait 2 to 3 days for them to tell me that they have the car, I tell them that I cannot wait that time because I work and I need to get to work, do they have a courtesy vehicl... read more
Business response:
We at Gwinnett Place Ford take all customer concerns seriously and sincerely apologize for the recent negative experiences you've encountered with your new 2024 Ford Explorer. We understand your frustration, particularly after the positive initial interaction you had during the sales process. To ensure your concerns are heard and addressed, please contact Charles Swank, our Service Manager, directly at 770-813-6647 or cswank@vtaig.com at your earliest convenience. We look forward to hearing from you soon.
This review is mixed, because my salesperson, Nate Masresha, was great, but the overall experience was very dissatisfactory. I found the car I wanted on the internet and the price was reasonable, so I made the 3-hour trip to Duluth to purchase the vehicle. Somehow, however, I ended up spending $5,000 above the internet price. The price quoted on the internet failed to disclose the dealer add-ons (that I didn’t even want) which amounted to another $2,000. Now the deal WASN’T so great. Then, they managed to slip another $3,000... read more
Business response:
Thank you for sharing your feedback. We are pleased to hear that you had a positive experience with Nate Masresha, but we are very sorry to learn about the issues you encountered with the overall purchase process. Your experience is not in line with the standards we strive to uphold. We sincerely apologize for any confusion and frustration caused by the additional charges and the misunderstanding regarding the gap insurance. Please contact our General Manager, Michael Spencer, at mspencer@vtaig.com at your earliest convenien... read more
I had to go to the dealership after 4 un answered messages for a warranty issue. I was teated in a extremely rudeway by employee. I was told I had to drop my car 3-6 days to just get it look for a warranty issue. I asked for an appointment to come later I was told no appointments were provided for this and my car had to stay there. THIS CLEARLY DONE SO I WOULD NOT LEAVE MY CAR THERE (who can afford to leave their car there for 3 days just to get it diagnosed?) I was not offered to leave my name or offered an appointment to c... read more
Before the oil change service the car is in good condition with out a noise.Now after the oil change service the car is making noise.
Business response:
I won’t recommend any of my friends or family to have service or even buy a car with ford dealers.
I bought a truck and the transmission went out before the first payment. They said there’s nothing they can do for me. This transmission is $11K to repair and it’s backed ordered nationwide, so I can’t even operate my business until further notice. Its obvious they don’t do enough to check their used before they sell them.
Business response:
Thank you Carlos for sharing, we are glad to review you concern and parts availability for you. Please contact me directly at ssliva@vtaig.com to discuss what we can do to help and to verify phone number and name for repairs.
Would give zero stars if possible. Terrible experience with service department. They are either completely incompetent or intentionally ripping off customers. I had my vehicle towed to their shop after it overheated. I live 4 hours away, so I had to rely on what the service tech told me over the phone. He said he has found the problem and quoted me $1400 to fix it. When went pick up the vehicle it wasn’t even drivable. I had to pay to get it towed to my local dealership. They looked it over and told me it needs a new engine,... read more
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. Please reach out to Alaina Conner, at 770-813-6646 to discuss what we can do to help.
The customer service I received from the service advisor is ok. Whoever is fixing my car is terrible. I took my car back last week and they didn’t fix the tire sensor light. The link they gave me to approve didn’t give me the option. Even though I told the advisor on the phone to take care of this it wasn’t completed. Second, I picked my car and the oil change light came on even though one was just completed. Third, the keyless entry numbers are lit now. I had a bad experience prior to this only a few weeks prior due to an e... read more
Business response:
You guys need to do better or you will lose customers
Scheduled an appointment but upon arrival the salesman wasn't there and after finding another sales associate to assist, took almost 15min of looking to find ttcqr which was advertised with features it didn't actually have, and salesman video that specifically commented on how clean it was with no blemishes turned out to be fraudulent as it smelled strongly of smoke, had clearly been in an accident and very noticable chips, s ratchets and dents. We took for test drive and ran out of gas less than 1/4 mile from the dealership... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please reach out to Stuart Sliva at ssliva@vtaig.com to discuss what we can do to help.
Frequently asked questions about Gwinnett Place Ford
How is Gwinnett Place Ford rated?
Gwinnett Place Ford has a 4.5 star rating with 11,047 reviews.
When is Gwinnett Place Ford open?
Gwinnett Place Ford is closed now. It will open tomorrow at 9:00 a.m.