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Gwinnett Place Ford
- Car Dealers
- Duluth, GA
About this business
Location details
3230 Satellite Boulevard, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I tried for several days to work out a deal with Nate and Gwinnett Place Ford. I made several cash offer that was never countered of anything. Clearly this is not the same Gwinnett Place Ford it was several years ago when buying a truck was a pleasant experience.
Business response:
Joe, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Chris Smith, at 678-820-5258 to discuss what we can do to help.
Dealers here are now self-entitled due to the fact that the car prices are at an all-time high. No one seems to care about a single customer now and they will ignore you when trying to get a single question answered. Do not bother coming to this god-forsaken dealership if you want any kind of service. Especially do not inquire to Felicia or Bryant. I've never had worse experience in a service industry.
Business response:
We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please reach out to Chris Smith, at 678-820-5258 to discuss what we can do to help.
Pour services nit seriously people, I was driving 4 hrs to see car, guy say ready sold
Business response:
Alex, thank you for your feedback. We inventory very high demand vehicles and because of the current market demands and low supply levels, it can cause our inventory to change by the hour. We apologize for this inconvenience. Please reach out to Chris Smith, at 678-820-5258 to discuss what we can do to help.
I had a terrible experience with one of the sale people. The internet manager has straighted everything out, but it was an awful experience. I was told the wrong price for a vehicle and was given incorrect information about my CPO transfer. My saleperson stated that he was too busy to work with me. I requested another sales person and so far so good. We will see if I purchase the car from them or not.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Chris Smith, at 678-820-5258 to discuss what we can do to help.
The sale was good. Geo was very helpful and got me done quickly. However a lead pipe went through my windshield the very next day. Geo had me come to the dealership to drop it off for repair. It was going to be four days before the new windshield was coming in. I needed a vehicle which in my last experience the dealership would get you a loaner. They told me I would have to rent a car which was ok the insurance would cover it but there were no rental cars available in the area. They asked the assistant GM to allow me a car s... read more
Business response:
Hello Jeff, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Joel Hall, at 678-820-5258 to discuss what we can do to help.
I wish there was a negitive number I could use to rate this service department. My son called last week and set an appointment for today at 9AM for a brake inspection and possibly replace the brake pads as he has just started hearing a squeak (not a grind yet). He arrive on time and, after waiting for a while, asked if he could go home and get some sleep (works 3rd shift)and would they call him when the brake pads were replaced. SIX HOURS LATER he still had no communication from theservice dept. He called them and got a load... read more
Business response:
We appreciate your feedback. Our goal is to make the service process easy for our customers, and we're sorry that your visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Joel Hall, at 678-820-5258 to discuss what we can do to help.
I dropped off my car to get a 2hr labor job done. They ordered the wrong part twice in one day. Don’t go here
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Joel Hall, at 678-820-5258 to discuss what we can do to help.
Everything was good until i signed the paperwork for the vehicle. Once that happened they have not done their jobs, jerked me around, and straight up lied to me which i have documented via text message. "LT"was the sales person i dealt with. Terrible experience, I would never give this place my business again, and i would recommend if you want to avoid a headache shop elsewhere.
Business response:
Bobby, we are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Joel Hall, at 678-820-5258 to discuss what we can do to help.
Gwinnett Place Ford let me leave with a defective and broken car. They put my life in danger by not taking care of their manufacturer defect with the transmission. The transmission has been replaced 3 times and the car is part of a class action lawsuit. Ford has admitted fault, but has refused to put me in a new vehicle. This started in 2012 when I almost died in the vehicle. The dealer told me it is not their fault, yet they knew of the issues and let me leave and risk my life and the lives of others on the highway. Gwinnet... read more
Frequently asked questions about Gwinnett Place Ford
How is Gwinnett Place Ford rated?
Gwinnett Place Ford has a 4.5 star rating with 11,047 reviews.
When is Gwinnett Place Ford open?
Gwinnett Place Ford is closed now. It will open at 9:00 a.m.