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Gwinnett Place Ford
- Car Dealers
- Duluth, GA
About this business
Location details
3230 Satellite Boulevard, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I have taken my car to the dealer three times for the same problem that they have not been able to solve, they give me a paper that everything is repaired and it is a lie, I already filed a claim with Ford, the mechanics there do not know how to work, they do not have the knowledge of what they do anymore I'm tired of taking it and they don't repair it.
Business response:
Thank you for your detailed feedback. Customer service and transparency are extremely important to us. Please reach out to Alaina Conner, at 770-813-6646 to discuss what we can do to help.
The sales team retailed a customers special order Maverick and is covering it up!!! The XLT HYBRID MAVERICK was delivered on 16 Feb 23. The sales manager contacted me to make an appointment to purchase the truck. 14 minutes later the sales manager texted, "sorry sir, wrong car". Never heard from him again. What happened in the 14 minutes to change from a customer special order to a retail? After calls from Ford customer service. A salesperson admitted that the Maverick was mistakenly sold to someone else. I was told this wou... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to Stuart Sliva at ssliva@vtaig.com to discuss what we can do to help.
I had a horrible experience with this dealership. They are still pulling my credit and I don’t want anything on the lot. I was approved for a vehicle through true and they ran my credit again and dishonored the loan approval through credit karma and true car. I will not ever shop here
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Stuart Sliva at ssliva@vtaig.com to discuss what we can do to help.
I responded to an internet ad for a used Suburban and did get an initial contact. I responded with questions, did not get an answer and a couple days later the car is listed again a few thousand dollars higher in price. Did they not respond because they decided they could sell it for more than they offered it for? Would still like to know.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Stuart Sliva at ssliva@vtaig.com to discuss what we can do to help.
The dealership does an overall great job with their customers and how they treat their customers. Specific to my issue there was an issue with the lug nuts being too swollen to be removed without damaging them. So, I was told the charge to replace them along with labor I assume was $145!!! My question for Ford is why use aluminum lug nuts that have a tendency to swell when there are cheaper options like high polish steel lug nuts that can be used and don’t have this issue since steel is far less malleable than aluminum other... read more
Business response:
Your positive review is what we are always striving for!
Called to make an appointment to have my vehicle looked at and was told I would have to drop it off for several weeks. I was not allowed to make an appointment or bring it in when I was next in line. Narrow minded backwards business model. I travel the country for work and go to the dealer in every state. Gwinnett and 5 Star Ford are the only two dealers I have ever encountered who demand this. What a shame. Thank goodness the other local dealers are customer focused. Shame on you Gwinnett.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Alaina Conner, at 770-813-6646 to discuss what we can do to help.
Horrible service department. They said I needed a new engine . Took it into my mechanic thru fixed what they messed up on ! Do not trust the service department. You’ve been warned
I was referred by a former employee and all I can say is I'm disappointed. I feel my advisor wasn't very friendly and didn't even really try!
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Melissa Perry at 855-971-6306 and we will do our best to make this better.
Car under warranty. .want access my car so I can get my warranty rental..said it would be weeks...
Business response:
We would like the chance to speak with you further about this. Please reach out to Alaina Conner, at 770-813-6646 to discuss what we can do to help
Frequently asked questions about Gwinnett Place Ford
How is Gwinnett Place Ford rated?
Gwinnett Place Ford has a 4.5 star rating with 11,047 reviews.
When is Gwinnett Place Ford open?
Gwinnett Place Ford is closed now. It will open tomorrow at 9:00 a.m.