This profile has been claimed by the business owner or representative.
Gwinnett Place Ford
- Car Dealers
- Duluth, GA
About this business
Location details
3230 Satellite Boulevard, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I took my Lincoln in to be serviced for my front speakers they told me I needed a module I paid over $800 for the part and work. The very next day my car was doing the very same thing, and then they tried to tell me, oh you need an amplifier instead and wanted to charge me another $1046! I told them I’m not paying them another penny and if that was the problem in the first place they should’ve ordered the other part and did that work. Then they said well we’re no longer a Lincoln dealership so we can’t help you, this was una... read more
This dealership is one to avoid at all cost. After serving for almost 30 years in the US Army & helping defend America. I failed to protect myself & my wife purchasing a 2019 Ford Flex limited from this dealership believing the car was fine. They kill you with kindness so you don’t see what’s coming. Specially being a senior you trust folks as much as you should know better. So I want and now protect you, go somewhere else don’t purchase from this dealership. God Bless America and all its citizens!
Business response:
Mudaret, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Joel Hall at 678-820-5258.
I found the car we wanted to purchase online. Since the dealership is 2 1/2 hours away, I asked Nate, our sales person, to check the car to make sure nothing was wrong since we had to drive such a long way. He assured me the car was great. Upon arriving and driving the car, my husband noticed a whistling sound. When he asked Nate about this noise, his response was it was the seat air conditioner. We were not going very fast at the time so the response seemed legitimate. Nate stated the vehicle had been checked out and had a ... read more
Business response:
Hi Nikki. We would like to discuss this issue in more detail with the vehicle you purchased. At your earliest convenience, please contact Joel Hall at 678-820-5258.
Sales person lied and said ford was offering 0% I was told ford was offering 0% financing. He said he sold 20 cars this month because of the 0% finance offer. I applied then when I received the offer it had a 5.9% approval. He said he made a mistake. How can you make a mistake like that and you sold 20 cars this month. I asked for the General Managers number to make him aware of the sales tactics this sales person was using and he told me they didn’t have a General Manager at the moment. I asked for the sales manager and nev... read more
Business response:
Cedric, we see in our records that you have already been in contact with our Sales Manager, Jim Miskell, and have thoroughly discussed your concerns. We thank you for taking the time to bring your experience to our attention, and we assure you that we have addressed the issue with our salesman. We regret that we were not able to match you with your ideal vehicle at this time, but we are happy to hear that you were able to find a vehicle that fits your needs. If there is any other way that we may assist you, please feel free ... read more
Service was Awful....and then Blamed me!!! I had service install an air bag that was a recall. I picked up my car and the steering wheel is pointing at 2 o'clock. I took it back to get it corrected and they stated that I brought it in that way!! Really?? I am FURIOUS...Then they want to charge me $110 for an alignment. No response from Management in 2 days!!
Business response:
We would like to get to the bottom of this issue with your steering wheel. Please contact Joel Hall at 678-820-5258.
purchased my car from Mikhail. He was awesome! I have no complaints for him....but the SERVICE DEPARTMENT is another story! I purchase a brand new Ford Mustang EcoBoost from here. The sales experience was great but when I tell u ever since I gained ownership this car had been in the shop. I consistently get all maintenance and service at the dealership so that there is no excuse for coverage. It's so bad that the service manager knows me by name smdh. Today I tried to turn on my heat and its blowing a.c. again. Now i just go... read more
Business response:
Samantha, we want to get to the bottom of the issue you are having and try to fix things. Please contact Joel Hall at 678-820-5258.
This dealership is a classic type of old school con shop. Advertise one price give you a quote with another that is almost 3300.00 more. And no where is the price that is advertised on the quote. When questioned about it, the response is well we have more in it than advertised. Ok so you lied about your price on the truck. False advertising and just take it or don't buy it Attitude. That line of sales tactics went out almost 30 years ago. I would never reccomend this place to any one.
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would like to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please contact Tom McKnight at 678-820-5258.
BE AWARE We had a good experience with our salesperson CRISTIAN. He was polite and did not use any pushy salesman tactics. CRISTIAN took the time to show us the features on the truck. HOWEVER, BEWARE of financing with this dealership. I recommend you use your own financial institution. My biggest problem was that the price posted on the vehicle was not the price used to finance the truck. The finance guy transposed the numbers to the benefit of the dealership. I did not catch the error until a day or two later. When I brough... read more
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Tom McKnight 678-820-5258 at your earliest convenience.
Put down a deposit on a vehicle and they sold it Initially they lied about the price of a vehicle which was listed for a lower price on their own website. Then after adjusting the price to match their advertised price, I gave them a deposit over the phone. We were to fly in and pick up the vehicle 2 days later. Our flight was canceled by the airline due to a hurricane, and rescheduled for 4 days later. We advised the sales team by phone as well as by text to Steve. They agreed. Then 2 days later sold the car. I have yet to r... read more
Business response:
We are sorry to hear that your experience with us wasn't what you expected. At your earliest convenience please reach out to Tom McKnight at 678-820-5258. Thank you.
Frequently asked questions about Gwinnett Place Ford
How is Gwinnett Place Ford rated?
Gwinnett Place Ford has a 4.5 star rating with 11,047 reviews.
When is Gwinnett Place Ford open?
Gwinnett Place Ford is closed now. It will open at 9:00 a.m.