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HearUSA
- Audiologist
- Palm Beach Gardens, FL
About this business
Location details
11400 Jog Rd, Palm Beach Gardens, FL, 33418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 12:00 p.m. 12:30 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HearUSA needs to be more responsive to its customers, most of who are elderly. One person from the staff should at least go to the office to update the outgoing message, respond to messages and clear the mailbox. The message still says they are opening in April and it is now July. My mother's hearing aid went out for repair and she was to pick it up from her HearUSA the week NYC had to close because of COVID.
Business response:
Hi, Denise, we have been trying to contact you to help you with this issue. We sent a message via Messenger.
Answer your phones for heavens sake. No service at all.
Business response:
Hi Fred, our call volume is still very high right now. Please send us a message and we will make sure you get taken care of!
Respond to your customers in a timely manner out of respect for them. I have thousands of dollars invested in your hearing aids still under warranty with one not working at all since mid-March! No response locally or through corporate office in Florida. NOT a happy customer!!!
Business response:
Hi, Rick. I sent you a private message.
They need to be more respectful of their clients. They need us to grow their company. We don't need them, there are other companies out there
Business response:
Hi Carolyn, we are here to help if you need assistance. Due to a reduced workforce from COVID-19, we have had a high volume of calls coming in. Please message us and we will do what we can to help you during this time!
Hear USA closed and left me with no hearing aids, do not have any care for their patients. I would not recommend this company even to my enemies.
Business response:
Hi Edgar, we are sorry you have had trouble reaching us. We are beginning to reopen centers in some areas. We also have been providing telehealth services to our patients during this time. If you are in need of assistance still, please send us a private message and we will be happy to help.
I loved HearUSA until this stupid pandemic happened. I've been calling for weeks and no one answers or returns my calls. I need hearing aids and have no other providers in my network!! Not happy...
Business response:
Hi Krystin, I am sending you a private message. We can help you with your hearing aids.
Feeling abandoned during COVID-19 quarantine. Offices closed. Corporate not answering ANY phone numbers. Supposed to be working from home and only one aid works. Since when is hearing not essential?
How about closing all your locations and caring about your employees... STOP THE SPREAD OF COVID 19
You could actually give a customer the Walgreen's gift card you promise. I've been trying to get mine for almost three months--in person, through chat at your website, and on the phone. Everybody's full of promises, but nothing happens. Seriously?
Business response:
Hi Catherine, I sent you a message privately.
Frequently asked questions about HearUSA
How is HearUSA rated?
HearUSA has a 4.8 star rating with 68,095 reviews.
When is HearUSA open?
HearUSA is closed now. It will open on Monday at 8:30 a.m.