This profile has been claimed by the business owner or representative.
HGreg.com Orlando
- Car Dealers
- Orlando, FL
About this business
Location details
2510 Jetport Dr, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
"Tried to screw me over from the start" Tried to screw me over from the start constant run around of unanswered questions, trying to charge me way more than they're "all included price" not to mention during a global pandemic I would assume cross contamination would be more important. So not only was i screwed around for hours and was told because of my carer choice was why i was going to be over charged, i'm am 100% positive the next mutated strain of Covid-19 is going to come out of one of their branches. I would rather in... read more
"Extreme lack of communication" Attempted to purchase a car from this dealership through there out of state team. I waited days for a response back. By the time I received a response back with actual information (a week later) the car of course was sold. I then saw a similar model and attempting to repeat the process again (unfortunately with the same person... that one was on me since I should have asked to deal with someone else) and again the same treatment and lack of response and of course, the car was sold. I ended up ... read more
Business response:
Hey Yo, We apologize you had a negative experience with our out-of-state department. Customer feedback is essential for quality control and future improvements. We understand the online market is getting bigger and we appreciate feedback to be able to help serve all our customers with effective service. We will improve our service, and hope you decide to do business with us in the future. Please reach back out to me at mateo@hgreg.com if you have any questions. Thank you.
"My experience was a joke. After hearing how honest and..." My experience was a joke. After hearing how honest and great they are from our sales person. We selected 3 vehicles we liked. She said great our first pick a Acadia would be around in 15 minutes. Well after 30 minutes another rep came and apologized the system was down. 15 minutes later our original salesrep informs us it has been sold.We said ok we will see our 2nd pick. 15 minutes later the other sales rep comes back apologize again. We informed him it was sold. H... read more
Business response:
Rickey, we apologize for the negative experience you encountered with us. We want to look into your situation for quality control and future improvements. Please email our Customer Success Manager at mateo@hgreg.com with your contact information and more detail about your situation so we may take further action. Thank you.
"I bought a car from them seven months ago. These people..." I bought a car from them seven months ago. These people are crooks. They covered up the fact that the car was in an accident and they gave me a key fob for a car that isn’t even mine. Buyer beware. Then they told me to call a man who fixes key fobs. The man won’t pick up the phone. When I finally got him he told me to send a picture of the key and he never got back to me.
"CAN NOT GET A TITLE TO MY CAR" my car was shipped across the country three weeks ago without any paperwork or title. I have begged them for a title. I am filing a complaint with FLA licensing, attorney general and BBB.
"Bought a car a year ago from them, and I just sold my car..." Bought a car a year ago from them, and I just sold my car back and Autocheck shows it had 2 accidents even though Carfax didn't. What a bunch of shysters. Before buying a car here be sure to check Autocheck!!!! I will never buy here again!!!!!!!!!! They definitely knew so they only showed me Carfax which didn't show the structural accidents. I hope these tools go out of business! I got HALF the value selling it back because of this. Thanks HGREG!!! and the guy sa... read more
"Ali is a great salesman I can’t complain it’s better then..." Ali is a great salesman I can’t complain it’s better then I ever had made sure I understand every thing that was spoken about thank you Ali
"Do not buy from this dealership. Very dishonest and..." Do not buy from this dealership. Very dishonest and uncaring. Feel I was totally ripped off on my purchase. Do not purchase a vehicle from them.
Business response:
Hello Ds, what happened? Please email me at mateo@hgreg.com and provide me your best form of contact and a detailed description of your situation. We value customer feedback for quality control and future improvements. Thank you.
"Would not return " Honest review of our experience. Unfortunately I would not recommend and will not go back. First off, I will say our sales person, Carolyn, was great, not pushy and spent much time with us. Besides that our experience with management and the car was disappointing. The reason why the prices are good is because the majority of the cars have an accident reported, we personally had a hard time finding one we liked that hadn't been through one. Against our best judgement we bought a car with a front end accide... read more
Business response:
Loren, Please accept my sincere apologies for your recent negative experience. I’m sorry to hear you were less than satisfied with your purchase experience. Our goal is always the total satisfaction of our customers. We value our customers’ opinions, and thank you for bringing this to our attention. Customer feedback allows the company to maintain quality control for future improvements. If you would like to provide additional information, please email me at mateo@hgreg.com. Thank you.
Frequently asked questions about HGreg.com Orlando
How is HGreg.com Orlando rated?
HGreg.com Orlando has a 4.6 star rating with 16,324 reviews.
When is HGreg.com Orlando open?
HGreg.com Orlando is open now. It will close at 9:00 p.m.