HGreg.com Orlando

Dr. Tom 

on DealerRater

6 years ago

"Beware of the finance department" Great sales, selection, and feel. Clearly satisfied with the initial buying process, car is great. Finance is a joke and is holding $7500 in unprocessed cancellations of products I didn't need that were oversold to me. They must sign off and have not done so in the 6 weeks since the cancellation paperwork was returned to them per their request. I followed the process given to me and it's disheartening how I've been treated. Would not finance through them again. 

prosale 

on DealerRater

6 years ago

"Worstest service ever" After going threw all the paperwork my car was suppose done from detailing ,over an hour later and asking 3 people what is going on with my car I got it undetailed .I go to sit in the car and the TBM light is on now I have to wait for them to check tires .I am driving home and when braking I get a thumping noise a shake in steering wheel .I notify the salesman and I bring the car back the next morning when I am told car needs brakes and rotors and bring the car back on Tuesday which is 3 days later . ... read more

FL residents 

on DealerRater

6 years ago

"Torn about this experience" There were some good things about out experience. Mostly in the finance dept. If it weren't for Crista, I don't think we would have left with a car. Although the "manager" of the store, "couldn't" give us any more than $3k for my trade in (supposedly) - she was able to get us twice what he offered. I praise her still for that. Our sales person Alberta, was nice, although b/c of her mistake on our paperwork (she forgot to write in our trade in pay offs), we were there an additional 1.5 hours to "s... read more

Manton Transportation 

on DealerRater

7 years ago

"No follow through" I went there on a Saturday and here it is Wednesday and no one has called back. At lease give a call back for an answer either way!! Then he’s asking me for 20% down like I’m an idiot. What does he think this is a house, a second mortgage!!! Dummy!!!! 

TIRADOJ3 

on DealerRater

7 years ago

"Sales man it’s the best but service it’s the worst " One week later I go to the dealer to warranty job that they charge me the axel and fix a leak on the roof and the paint me al the interior with paint and the manager don’t do anything for the complain..... I’m still waiting for the manager almost a week and the gasoline they returned empty when I drop off full..... 

andrewlarue 

on DealerRater

7 years ago

"I felt baited and switched" Saturday, I found a perfect car for me and my budget. I scheduled a test drive on Sunday, with a strong intent to buy. The car was sold before I got there. Looked through other cars on the computer with the salesman. 8 cars: all gone! Went to the lot and looked at the physical cars. Either total crap or way above my spending limit. Went back Wednesday for a car like the one I started looking at but it was a year older and $2500 more expensive. With the shock of the high dealer fees I almost wasn'... read more

Anyelitza01 

on DealerRater

7 years ago

"My bad experience" We were visiting the dealer on Saturday, April 20 as the request was made late the person who was attending asked us to return the next day, while the application was being made we made a review like this to make sure we did it. The next day I wrote and did not get an answer because it was a holiday, I waited for your answer on Monday and nothing, my messages were read and I never answered, call the dealer to complain and then he answered that he would call me back and never received a response, This was ... read more

bphillips412 

on DealerRater

7 years ago

"Good for the first half-" First went to check out car Friday, was told it was available and ready to be seen then after an hour drive getting there was told it was in service and couldn’t be shown. Went back Monday to check our car. We arrived at 6pm, knew the car we wanted has stock number ready, test drove and finalized pricing all within an hour- they took a whole appraising trade in as well. Farouk was great working with quickly. However, we then waited 3+ hours til 11pm while they did financing paperwork and getting ca... read more

tfrey3 

on DealerRater

7 years ago

"Shady Company" Had a thousand dollar deposit down on a vehicle. Waited around 2 weeks keep in mind to get the vehicle because it was in maintenance and routine vehicle inspection (red flag). Come to find out my sales rep, who was great by the way the whole way through, told me the company sold the vehicle out from under me. I won't mention his name because I'm afraid he will get in trouble and recommended that I complain to the department. I've had a full check waiting since day one for the vehicle. I'm beyond disappointed ... read more