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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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Our particular room had an awesome view. The location was good because it was next to the Branson Landing.
Business response:
Thank you very much we really appreciate your business and very kind review! We hope to serve your hospitality needs again in the future!
Not so much........ Walls were paper thin! You could hear everything in the next room & the hallways! You had to pay to park in their own garage, there was no cable tv to speak of & there was no housekeeping between days. For what they charge, i expected better!
Business response:
Thank you for your business and taking the time to provide detail of your visit. We are sorry to have provided some areas of disappointment and will share the feedback with our management team so we may work to improve our product and service. Unfortunately, the hotel does not own the parking garage, therefore we must charge a fee for using it. Again, our apologies and we hope you will allow us another opportunity in the future.
Did not have knowledge of additional parking fees for stay and parking garage was across the street from hotel. There was a covered walkway, but long route around with luggage.
Business response:
Thank you for being our guest and for the gracious review. We will share your comments with our team to revisit training in this area so we better explain parking options and locations to our guests. We are appreciative of your business and hope you will consider us for a future visit.
Clean, Comfortable, and Mild Annoyances We had a balcony room that overlooked the Branson Landing. The room was clean and comfortable which is what you come to expect from a Hilton hotel. For the most part we were pleased with our stay. Since it was the off season in Branson, the hotel was not very busy. If it had been, we may have enjoyed our stay much less. I wouldn't say I have complaints, but more annoyances as I would expect a little more from a higher end hotel. The noise from the traffic outside and in the hallways wa... read more
Business response:
Thank you for your business and taking the time to provide detail of your visit. We are sorry to have provided some areas of disappointment and will share the feedback with our management team so we may work to improve our product and service. Again, our apologies and we hope you will allow us another opportunity in the future.
Nice but.... It was good but our room smelled wonky, wasn't expecting to be charged 13$for parking and no complementary breakfast. The breakfast buffet they have wasnt anything special from others and that was another 38$. It's a nice hotel just be prepared.
Business response:
Thank you Alicia and we are sorry for any disappointment. We will have housekeeping check the room and please if you stay with us let us know so we can investigate any smells or try to relocate you into another room. The parking garage is not owned by the hotel so there are fees. And as we have a full service restaurant and are a larger hotel part of the Hilton Hotels and Resorts we do not offer a complimentary breakfast like smaller hotels such as Hampton. There are some options in some of the local diners as well located v... read more
Save your money It’s was cheap, over priced, small, everything was just awful stayed ar best western the next night and even w a broke shower it beat the Hilton. Very disappointing
Business response:
We are very sorry Dana to hear of your disappointment. We are appreciative of your business and thank you for letting us know of your perspective. We want all of our guests to have an enjoyable visit with us and are very sorry to have let you down. We hope you will provide a future opportunity for us to improve your perception.
I thought for the price of the room it was very disappointing, I was expecting something a little nicer than average and it was not so. There was also mildew in the corners of the shower which made it feel like it wasn't very clean. Also when I went to check out I spoke with the manager about the complaints I had and she was very unapologetic and made me to feel like she had more important things to do, So overall I was not impressed and more than like wouldn't stay here again or recommend to family or friends.
Business response:
We are very sorry to hear of your disappointment and service. We will share your comments with our managers so they may follow up. Please know this is not the level of experience we wish to provide our guests and thank you for letting us know. We hope you will give us another try in the future so we may take better care of you!
This was a second time to stay at this Hilton. The Christmas decorations were pretty as before. The staff was very good also. It was a busy time this week. The breakfast was not very appealing. Everything was almost cold, just a bit warm. The clock in our room would not set the correct time which caused us to get up at 3:30 a.m. when the clock said 10:00 a.m. We did not depend on using it as a good timepiece.
Business response:
Thank you very much for providing a review of your stay. We truly appreciate your business and letting us know of the challenges this visit. We will work hard to address these issues and are very sorry to have let you down. We wish you and your family all the best and look forward to welcoming you back.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.2 star rating with 3,937 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.