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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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When I checked in, I had paid for a King Room and they told me you (Expedia) oversold and accused's me of booking just a few days ago, not so. It was a horrible experience It was more an Econo Lodge room than the Hilton Branson. So disappointing.
Business response:
We are sorry we did have some kings room that had to be placed out of order. We see that the desk agent did take care of your parking and provided breakfast since the king room was not available. We again apologize you were unhappy and will ensure your comments are shared with our team so we may seek ways to improve for future guests. We wish you a happy new year and hope you will visit again sometime.
We were forced to take the handicap accessible room with no room to negotiate simply because the reservation was made through Expedia. No housekeeping service was available unless you ask for it. The thermostat in the room was ineffective since the room was cold. When requested for blanket, it took the staff to deliver after 2 hours. We "pre-paid" for the breakfast ($55) but were treated as if we had a "free" voucher and were asked to eat from the buffet and we couldn't order from the breakfast menu. Very disappointed with t... read more
Business response:
We are so sorry to hear of your disappointment and appreciate your feedback. The booking through expedia that you made was for an accessible room- If you do not need an accessible room it is best not to book that room type so the hotel is aware as the occupancy runs very high and there may be limited options. The breakfast included package is for the buffet it is not for in room dining and or for ordering off the menu that is what is included when you purchase that option. We will ensure we follow up with the team regarding ... read more
The staff were friendly and helpful. The room needed some deep cleaning. Dust ruffle, curtains, carpets, baseboards etc were very dirty.
Business response:
Thanks so much for visiting us at the Hiltons of Branson. We hope you will think of us again so we may work to provide a 5-star experience for your next stay!
Hotel, hotel staff and stay was good as usual, we are big fans of Hilton properties. The only issue we had was after checking out we headed to parking garage through the hotel (catwalk connecting the two) we passed a police officer and several employees apparently handling a problem at the hotel, not yet knowing what it was. A few minutes later my wife, kids and I witness a body in the street apparently from someone that jumped from the top of the parking garage. Although it was a unique situation I feel like the hotel shoul... read more
Business response:
Thank you for taking the time to provide a review of your stay, our management team continually monitors guest reviews so that we can improve our product and services, we are sorry to see that you had a poor experience with us, we will investigate and use this feedback to improve where we can. We appreciate your business and hope to welcome you back to the Hiltons of Branson in the future for an improved experience.
The only thing we think could be improved is the bed. Our bed was very hard and uncomfortable. Everything else was great. This was our second year to stay here.
Business response:
Thanks so much we are pleased to hear of your enjoyment and will have our team check into the bed comfort. We appreciate your business and hope to see you again soon!
Headboard was torn with a hole. Bathroom was the smallest I have ever seen on the property. Balcony view was the worst we have ever had on the property.
Business response:
We are sorry to hear that you were unhappy. We appreciate your business and thank you for sharing your perspective. We hope you will consider us again sometime in the future. Please reach out to our front desk team so we may oversee your next visit to ensure an enjoyeable experience.
Business response:
Thank you for taking the time to provide a review of your stay, our management team continually monitors guest reviews so that we can improve our product and services, we are sorry to see that you had a poor experience with us, we will review your stay and use this feedback to improve where we can. We appreciate your business and hope to welcome you back to the Hiltons of Branson in the future for an improved experience.
It wasn’t the worst stay at a hotel we have ever had, but it’s close. We’ve been coming to Branson since the 90’s but this is the first experience with the Hilton there. We are used to a firm mattress, but the one in our room was ROCK HARD. I ended up having to sleep on the chair. Our check-in experience was good, until we were checking out and discovered everything we weren’t told (I.e., complimentary coffee is available daily in Level 2 Steakhouse instead of walking across the street and spending $10-$15/day on coffee!) Dr... read more
Business response:
We are sorry to hear you were unhappy and will ensure your feedback is shared with our management team so we may improve for future guests. We wish you well wherever you visit and thank you for taking the time to provide your feedback.
The rooms are very dated and mine smelled like a wet dog.
Business response:
We are sorry to hear of your disappointment and will ensure your comments are shared with our management team so we may investigate and improve. We hope you consider us again sometime in the future.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.3 star rating with 4,304 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.