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HL-L2350DW
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WIFI integration is a joke! You might as well buy a cheap 50-$60 Laser Printer with no WIFI. The setup for WIFI is abysmal and hangs. To interface my home router I am supposed to push a magic button which my home router does not have. There is link through Brother's website to a WIFI setup video on Youtube; comments are DISABLED
Business response:
Hi Gordon, We greatly esteem your relationship with our company and I would like to get this issue taken care. I ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
Giving up and Throwing Away Revised to 1-Star 2/15/19: After 2 months of owning this printer and going through every diagnostic, troubleshooting procedure, and settings tweak, I'm giving up. Sometimes it prints average quality prints, sometimes it prints with streaks and shadows randomly throughout the page. If I print 10 copies of the the same page, half are unusable, half are various grades of readable but not presentable. To the garbage with you Brother Printer! Original Review:This is the first printer in my entire life ... read more
Read all features and understand “Stuck on sleep mode” I dislike this product because I purchase it in June and I’ve only been able to print 1 time the printer is stuck on sleep mode and I’m unable to print. I don’t have time to try to figure it out.
Business response:
Thank you for taking the time to review the HL-L2350DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us.I want to help with getting this issue resolved with the machine stuck in sleep mode.Please visit the following URL to reach out to me so we can further investigate this issue: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
I want return it back not good . it is not working now
Business response:
Dear Hailan, we appreciate your business, and we want to provide the best possible customer service. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
printer was fine until it died printer doesn't work at all, it powers on, and i hear a clicking sound. I tried a number of different fixes, and nothing works. Total lemon
Business response:
Thank you for taking the time to review our Brother HL-L2350DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
Unpleasant experience. Hopefully redeemed. I was thrilled setting up this printer with how much thought had gone into designing the packaging and the quick setup guide. Then I followed the instructions to get the printer on my wireless network and began about 1.5 hours of hell. Finally after too much online research and too many attempts, and after installing not just the online software but also the firmware, I was able to get the thing working. Really it amazes me that they sell these things still without better guidance o... read more
Can’t figure it out. The instructions don’t help (I gave a PhD). I couldn’t get it to work. It’s still just sitting there.
Business response:
Thank you for taking the time to review the Brother HL-L2350DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us.I want to help with getting this issue resolved.Please visit the following URL to reach out to me so we can further investigate this issue: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
Always goes to sleep mode Most of times does not print, always goes to deep sleep
Business response:
Thank you for taking the time to review our Brother HL-L2350DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue of the machine always going in deep sleep mode and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
“Saves paper” by not waking up for wireless Windows10 Only reliable using USB cable connection - not wireless. Have updated product after struggling for a couple of months since purchase with printer not waking up. Not waking up unless it sometimes does wake up (1 out of maybe 10 occasions). Saving paper - sort of - since this printer has been unwakably offline for most of the print jobs submitted to it from Windows10. UPDATE: The previously successful technique of unplugging the printer (sleeping) and then plugging it back ... read more
Business response:
Thank you so much for your feedback on your Brother HL-L2350DW printer. Brother strives for continuous improvement in our products in every way and your feedback is very important. I apologize you are having issues with your printer not connecting wirelessly and the deep sleep mode not disengaging. The Brother Support Team can provide helpful assistance. Please contact us at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support. W... read more
Frequently asked questions about HL-L2350DW
How is HL-L2350DW rated?
HL-L2350DW has a 3.9 star rating with 3,956 reviews.
When is HL-L2350DW open?
HL-L2350DW is closed now. It will open tomorrow at 9:00 a.m.