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HL-L2350DW
About this business
Wi-fi is flakey The printer looks pretty slick...but the wi-fi only works intermittently. It was kind of working for a while, but now, just a few months after purchasing, I can't get it to work at all. Not my best purchase. :(
Business response:
Dear Calvin, we apologize for the disappointing experience you’ve encountered with your Brother HL-L2350DW printer not connecting to WiFi. We appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product. Our Brother Support Team would be happy to help you and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-sup... read more
Garbage This is a total piece of junk unless you like your printer not working most of the time. This printer goes into a sleep mode regularly and there is no setting that stops the sleep mode. The problem comes from not being able to "wake it up". I would not recommend this printer to anyone especially anyone that is running a business...Unless your my competition then by all means buy it.
Low toner soon. I like this double side printer, it saves paper. But lts low toner soon. I just print 500 pages.
It will give you nightmares! User Experience is terrible, menu is cumbersome, wifi connection is often dropped. Nothing about this machine is intuitive or easy to use.
Paper jams every other day Jams every time, pretty terrible experience. Maybe a one-off manufacturing defect but had to throw it out and get a new one.
Business response:
It's so awful to hear you've experienced these difficulties with the printer; I can certainly imagine how frustrating this must have been. I'm so sadden that you've had a less than seamless experience through this and I assure you this is not at all what we strive for with our customers. Despite the printer not working well for you, I do hope that in the future you'll allow us the opportunity to make things right and provide you with a more seamless experience, as it should have been from the get-go. If you ever need to reac... read more
I have to re-register with Google Cloud Print EVERYTIME I need to print! Will be exchanging if this keeps up!
First Unit Dead on Arrival Just tried to set this up--product was dead on arrival. Amazon chat was unable to help revive it. Against my better judgment, I'm giving Brother a second chance with a replacement. If that doesn't work either, I will return for a refund.
Business response:
Dear Amazon Customer, we’re so sadden to hear that you are having trouble with your Brother HL-L2350DW printer. We appreciate your business, and we want to provide the best possible customer service. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
Trouble with this printer- New Bro. printer (HL-L2350DW) arrived & in place - so far it is as expected & advertised - a first report was written when I received & installed the new printer- fast forward to last week & ink cartridge change needed & purchased from amazon & done this morning... With the new cartridge TN-760 printing is good once again- Now tho the 'WiFi' indicator light blinks non stop.... not good....How do I shut the shut the D... unwanted light off? With this experience, I wouldn't buy this printer again...a... read more
Get what you pay for Tried for 2 days to get wireless working. No go
Frequently asked questions about HL-L2350DW
How is HL-L2350DW rated?
HL-L2350DW has a 3.9 star rating with 3,956 reviews.
When is HL-L2350DW open?
HL-L2350DW is closed now. It will open at 9:00 a.m.