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HL-L2350DW
About this business
Don't order if you print from Chromebook I have been working for over a week to get this computer to print via Google Cloud Print on my Chromebook and haven't figured it out yet. I think the main issue is that this printer is NOT CLOUD READY, meaning connecting it wirelessly to my Chromebook is a more laborious process because it there are not drivers available for printer installation on Chrome. Apparently, connecting the two on Cloud Print involves a series of iterative button presses/clicks on both devices, but pressing i... read more
Business response:
Hi Summer, We greatly esteem your relationship with our company and are very sorry for the inconveniences you have suffered as a result of the Brother HL-L2350DW printer not printing from Google Cloud Print from your Chromebook. Here is a link that may help with this issue: https://help.brother-usa.com/app/answers/detail/a_id/79917 If you require any additional assistance, I ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother doe... read more
Only good with USB interface for multiple computers According to Brother support, wired ethernet with this print requires DHCP. The printer does allow a fixed, static TCP/IP address to be set via the interface, but according to Brother support this will not work correctly, and DCHP must be used. This means that unless your printer is always the first connected device on the network, the TCP/IP address of your printer will vary. Good luck printing from any but the computer that first setup the printer. Wi-Fi might work, but s... read more
Business response:
It's so awful to hear you've experienced these difficulties with the printer Ethernet connectivity; I can certainly imagine how frustrating this must have been. I'm so sorry that you've had a less than seamless experience through this and I assure you this is not at all what we strive for with our customers. It's very unfortunate you've had to spend what sounds like a tremendous amount of time and effort on reaching a resolution with this. Despite the printer not working well for you, I do hope that in the future you'll allo... read more
Very complicated Very complicated
Business response:
Thank you for taking the time to review our Brother HL-L2350DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue of the complexity of this machine and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Unexpected charges!! I had to call brother support and after two hours on the phone and a $169.00 fee, I finally got my printer to work by my cell phone! Very difficult time with support and the charge was way more than the actual printer cost! And I am pretty tech savvy I think! Has anyone else had to do this? They said my computer had some bad files saved and they had to "clean it up". I was very suspicious but I paid it so hard could use my printer.
READ THE REVIEWS...CLOSELY This printer was a big disappointment. IMPORTANT NOTE: The printer defaults to Two-Sided Printing and it cannot be turned off. I called Brother Customer Service, located someplace a long, long way from here, and was told over, and over, and over that it was NOT the printer, it was the application that toggled two-sided printing on/off. I tried to explain that my HP Printer did not default to two-sided printing but that was ignored. So have boxed this up and sending it back...new wireless HP on the ... read more
always jams! Always jams! The printer automatically feeds from the bottom when I print from the computer but then eventually jams in the middle of the job. But there is actually no jam. After I open the tray, I then have to feed INDIVIDUALLY from the top tray. I want to trash the damn thing. Extremely annoying. I tried to change the settings to get rid of the top tray all the together but cannot seem to figure it out. I am not a Fulbright scholar, but it really shouldn't be this difficult.
Business response:
Thank you for taking the time to review the Brother HL-L2350DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us.I’m sorry to see you have had a poor customer service experience with the printer jamming and I want to help with this issue.Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
Blows through toner This printer may look like a value, and does have good print quality and ease of use. But it blows through toner absurdly quickly requiring frequent expensive purchases of Brother Toner. Both the TN760 (High Yield) and TN730 cartridges deliver less than a quarter of their suggested page yields. Our small restaurant was going through more than on TN730 a month. For comparison, we bought toner for our old HP laser printer about twice a year.
Business response:
Hi Amazon Customer, We greatly esteem your relationship with our company and are very sorry for the inconveniences you have suffered as a result of the Brother HL-L2350DW printer using toner too frequetly. I would like to get this issue taken care. I ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Useless after a year Won't connect to WiFi anymore which renders it completely useless. Loved it before this.
Business response:
Thank you for taking the time to review our Brother HL-L2350DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue with WiFi connectivity and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Constantly Goes offline Nice when it works. But constantly goes offline and is a pain in the butt to get back on. Very sorry I purchased.
Business response:
Dear RST, we apologize for the disappointing experience you’ve encountered with your BrotherHL-L2350DW printer going offline. We appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product. Our Brother Support Team would be happy to help you and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support
Frequently asked questions about HL-L2350DW
How is HL-L2350DW rated?
HL-L2350DW has a 3.9 star rating with 3,956 reviews.
When is HL-L2350DW open?
HL-L2350DW is closed now. It will open tomorrow at 9:00 a.m.