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HL-L2350DW
About this business
Unreliable & unresponsive Falls into deep sleep and won't wake up without cycling power. Doesn't retain network settings. Prints fine when you can get it to work. Lots of effort required to reconnect to the network.
No ethernet port The top Amazon question for this device was answered by brother support saying that it did, in fact, have an ethernet port. It does not. Power cable is not a standard three pin, it is built in. Wifi connectivity seems to work if I am close to my AP.
Do not buy if you want to use with iOS devices I do not usually write product reviews, but this printer has been nothing but a headache for me and I wish I'd listened to some of the negative reviews and never bought it. Initial setup with my Mac was very easy and quick, and the printer worked flawlessly for the first couple of days. However, after that I could only get it to work periodically. I turned off the deep sleep mode that is commonly cited as the problem for the lost connection, but this did me no good. Every few ho... read more
Business response:
It's so awful to hear you've experienced these difficulties with the printer; I can certainly imagine how frustrating this must have been. I'm so sadden that you've had a less than seamless experience through this and I assure you this is not at all what we strive for with our customers. It's very unfortunate you've had to spend what sounds like a tremendous amount of time and effort on reaching a resolution with this. Despite the printer not working well for you, I do hope that in the future you'll allow us the opportunity ... read more
Never managed to print a single page I worked on this for nearly a month, trying to connect it wirelessly and then with a USB port. I just got off the phone with a technician (after a 40-minute wait) and he told me to contact my network administrator. I said I didn't care about wireless, I just wanted it to work, so we plugged it in with a USB. When that didn't work, he said I need to contact Microsoft... I've been using Brother b/w lasers for decades, this is the last one...
Business response:
It's so awful to hear you've experienced these difficulties with the printer; I can certainly imagine how frustrating this must have been. I'm so sadden that you've had a less than seamless experience through this and I assure you this is not at all what we strive for with our customers. It's very unfortunate you've had to spend what sounds like a tremendous amount of time and effort on reaching a resolution with this. Despite the printer not working well for you, I do hope that in the future you'll allow us the opportunity ... read more
Loose Screw Inside Tray, Dead on Arrival Dead on arrival "Print Unable 05" message. Loose screw found inside the tray.
Business response:
Thank you for taking the time to review our Brother HL-L2350DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue with the "Print Unable 05" error and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Nice printer, but Bought this printer about a month ago, as a workhorse companion to my Canon Pixma 7720. It works well and prints high quality fairly quickly. It prints 2 sided prints well. My major complaint is the deep sleep mode. The printer does not wake up when I send a print job. Nor does it wake up when I press buttons on it. I have to unplug the computer. Very frustrating. I have read the manual and looked at Youtube but can't figure it out. Brother, when we send a print job, we want our printer to print. It's that ... read more
Prints Crooked, Happens Regularly on Two Machines I ship a lot of packages, make a lot of labels, and print on envelopes. It is essential for me to have a printer that prints straight. The Brother HL-L2350DW does not feed straight from the manual feed (top) tray. This is the tray most useful for label sheets and envelopes. Other reviews indicated this was a common theme. I went through technical support anyway. They determined that my machine must be defective, and sent me a replacement. I went through heck to set up the new... read more
Business response:
Dear David, we apologize for the disappointing experience you’ve encountered with your Brother HL-L2350DW printer not feeding straight when printing labels from the manual feed tray. We appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product. Our Brother Support Team would be happy to help you and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support websit... read more
If you use a Chromebook, think twice about this printer. I use a Chromebook, and the description on this printer says it has wifi, so I thought it would be simple to connect to my chromebook. I was wrong. The problem is that it is not "cloud ready", meaning you have to go through mutliple steps to set up. You need a Mac or PC to add the printer first, then figure out how to "share" the printer with the Chromebook. This was way more complicated than my previous printer, where my Chromebook just "found" the printer and connect... read more
Nice printer, but..... First one died about two months in and tech support was AWFUL! FInally sent us a new one (after days and then escalating to a manager). The unit performs well when working.
Frequently asked questions about HL-L2350DW
How is HL-L2350DW rated?
HL-L2350DW has a 3.9 star rating with 3,956 reviews.
When is HL-L2350DW open?
HL-L2350DW is closed now. It will open tomorrow at 9:00 a.m.