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HL-L2390DW
About this business
print quality is nice but I just bought this thing a week ago and it ALREADY needs a new toner. Granted the "starter toner" is a smaller amount but what a crock. I got about half the promised pages out of this thing.
Business response:
We understand that you are unhappy with the toner yield of the Brother HL-L2390DW printer and we'd like to help. Page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content. Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage will use much more toner and, naturally, w... read more
Git sick of inkjets having software based "ink level" identification. Was sick of being forced to ad a new cyan cartridge to print BLACK! Switched to laze
Copies and scans well but terrible to set up. I wanted to set it up with usb connection and cd my MacBook cd reader kept rejecting the disc for some reason. Also the electrical cord was way too short for the desired location Had my techie friend set it up wirelessly using image print I think, and even she had issues. The printer model was not listed online where it should have been. Super terrible instructions but finally got it to work
piece of junk! broke in week or 2 making lines on pages!waited to call brother for support got disconnected twice after being on phone almost 2 hours troubleshooting nothing resolved!!!now i am 2 days past a return should have just sent back right away!dont waste your time with brother support just return it!
Business response:
We are sorry that you are experiencing issues with your Brother HLL2390DW and we understand your disappointment. We understand you are experiencing issues with your print quality. We'd like to help. Below is a FAQ that may improve the quality of your print. https://help.brother-usa.com/app/answers/detail/a_id/153020 If you still having issues with your machine, please contact Brother customer service at www.brother-usa.com/support.
If you don't need color this printer blows away ink jets in the speed department.
Came defective on arrival, now I’m stuck with no printer.
Business response:
We are sorry that you are experiencing issues with your Brother machine and we understand your frustration. Please reach via chat, email or phone so we can provide you our assistance. You contact us by using the link below: https://www.brother-usa.com/brother-support
After installation of software driver, and upon the first time using it, error message "print unable 0B" is displayed and the printer refuse to work. And picture refuse to upload on the review website.
Business response:
We understand you're experiencing a ''Print Unable 0B '' message issue with your Brother HLL2390DW. We'd like to help. Below is a FAQ that may solve the issue: https://help.brother-usa.com/app/answers/detail/a_id/152950
I will never buy a BROTHER again this one, worked for 4monthes finally tried to scan documents and took all day too much trouble and find what's wrong you have to a computer wiz from IT to get wifi or scanner. I should have kept my $60 hp printer scanner color printer. Warranty over a sad stressed customer.
I originally purchased this printer. Got it home, called Brother for assistance to set it up. It didn't work. They gave me a reference number to get it replaced at Best Buy. It worked fine for 1 month before my 2 yr warranty was about to expire. It would not stay connected wirelessly. I contacted Brother 4 times and did all the troubleshooting with them and it would still not stay connected to the wifi. Every time I wanted to print something I had to unplug the printer and then plug it back in. Then it would reset itself and... read more
Frequently asked questions about HL-L2390DW
How is HL-L2390DW rated?
HL-L2390DW has a 4.4 star rating with 5,353 reviews.
When is HL-L2390DW open?
HL-L2390DW is closed now. It will open tomorrow at 9:00 a.m.