This profile has been claimed by the business owner or representative.
HL-L2390DW
About this business
Will return this week. Couldn’t get wireless to work. Even though it showed it was connected.
Business response:
Hi, I see you are experiencing an issue with the wireless connection. I'd like to help. I believe the link below will assist you with your wireless network to start your machine to print. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2390dw_us&faqid=faq00100428_012
It was such a pain to set up. The network issues we just ugh. And the cartridge actually goes in the FRONT and not the back...just an FYI. The biggest pain with this printer is that when it is out of use for a while and it goes to sleep it goes offline. Good luck getting it back in 'ready' state so you can print something. I would return it if i was in the mood but i just cant deal. I am mad that i did not go with a HP instead.
Business response:
Hello We want you to be happy with the purchase of your Brother HLL2390DW. We understand it is frustrating when the machine goes to sleep between print jobs. I have included some steps that will help. If you need further assistance please reach out to Brother customer service via chat or email: https://help.brother-usa.com/app/answers/detail/a_id/153112 https://help.brother-usa.com/app/answers/detail/a_id/153113 https://www.brother-usa.com/contact-us
I have had this less than a week and it has worked all of 5 minutes. I should have went with the HP. And no USB cord is included to help with this issue, even though the product description states that it does.
Business response:
Hi, I understand your machine will not connect wireless. Check the following points in the link below before you connect your Brother machine to your wireless network. I hope this helpful. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hll2390dw_us&faqid=faq00002806_010
I returned for credit this machine. Twice it "threw a breaker," when I plugged it in.
Could not keep this printer connected. When it was connected it would'nt stay online then occasionally it would print all the pending jobs at one time.
Business response:
Hi, I understand you were experiencing an issue with connection. We will be glad to speak with you and assist you with this issue. Please contact us by Email or Live Chat, and we can work on this together. https://www.brother-usa.com/contact-us
Decent little B&W laser printer for the money... while it lasted. Light home use over 2 years... then dead as a door nail. No idea what happened. Tried every imaginable fix and even troubleshot with Brother product service. In the end, required in person service and repair. Past one year warranty. Disappointed in longevity and reliability. I suppose you get what you pay for. Bye Bye Brother.
Business response:
We regret to learn of your disappointment with your printer. Brother strives to provide quality products and service to our customers. In the future, our customer support team is always happy to assist.
Slows down WIFI a lot. i returned because of that. Other than that good product.
Printer stopped working in 3 months no power.We were only able to use it for few days
Business response:
Hi Jay, I apologize you were only able to use the machine for a few days. If your machine appears to have no power, here is a FAQ that can help. https://help.brother-usa.com/app/answers/detail/a_id/153804?R3ModelID=HLL2390DW If you still have the same issue, please let us know by Email or Live Chat. https://www.brother-usa.com/support/hll2390dw
business owner who will only purchase brothers all in one printers for our offices.
Frequently asked questions about HL-L2390DW
How is HL-L2390DW rated?
HL-L2390DW has a 4.4 star rating with 5,353 reviews.
When is HL-L2390DW open?
HL-L2390DW is closed now. It will open tomorrow at 9:00 a.m.