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HL-L2390DW
About this business
Remember when you had to wait like 4 minutes for something to print? Wow this thing is like Lightning McQueen at the track.
My fault, I didn't realize it was black and white only, no color. On top of that, directions are poor; had to print directions off website. I think it's a total waste of my time and money and I feel like throwing it in the trash heap. C Zaback
Business response:
Hi, Oh no! That's not what we like to hear. Yes, the HL-L2390DW is a black and white printer only. Also, we understand the manual was not clear and we can understand your frustration. Our Brother Customer Support Team is on stand-by to provide quality service to our customers via online, email or live chat: https://www.brother-usa.com/brother-support
I was feed up with buying ink what seemed like every time I needed to print something the text is as clear as an inkjet but at least I can print the page
I will never go back to inkjet. The speed and ease of use are fantastic!
the scanning option is horrible. It will not as one file. You will get an email with multiple attachments. I wouldn't recommend it.
Business response:
Hello, We are sorry that you are experiencing issues with your Brother machine and we understand your frustration. Here's a link to assist you with scanning multi-page document into a single file. https://help.brother-usa.com/app/answers/detail/a_id/60146 If you continue to have an issue, please contact our customer support team via Email or Live Chat: https://help.brother-usa.com/app/ask/p/9211
Does not stay connected. It will say it's connected, then as soon as you go to print something it will say it's offline. After uninstalling and reinstalling I can print or scan exactly one document, then it goes offline again, has to be uninstalled and reinstalled again just to print or scan one more document. Not worth the trouble or the money. Brother's customer support is absolutely no help. They said it had to be my computer or my wireless network. Replaced this with an HP today and haven't had any problems at all...so t... read more
Business response:
Hi, We are sorry to hear that you were experiencing an issue with the wireless connection and our customer support team was of no help. I apologize for any inconvenience this may have caused you. Brother strives to provide quality products and service to our customers. If we can be of any assistance in the near future, please don't hesitate to reach out to us.
1. I inserted a second print cartridge (which says “Yields up to 1200 pages”), and within about 500 pages (ok, that's a guess) it was warning me that toner was low. A while later, still printing beautifully, it suddenly displayed “Replace toner cartridge” and refused to print. I could not find any way to have it use up the rest of the toner. The reason I bought a laser printer instead of inkjet was to save on long-term costs. 2. If I feed an envelope manually but don’t force it in, the printer will say that there is a paper ... read more
Business response:
Hello, stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. Here is a link... read more
Never got the product. The tracking number show that it was stop in atlanta georiga. Have try chat several time but could not get thru busy. Would like to find when the printer coming? Thank you for your time.
If you’re frustrated with the total cost of ownership of many color printers, you may want to consider switching to this black and white laserjet.
Frequently asked questions about HL-L2390DW
How is HL-L2390DW rated?
HL-L2390DW has a 4.4 star rating with 5,353 reviews.
When is HL-L2390DW open?
HL-L2390DW is closed now. It will open tomorrow at 9:00 a.m.